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SpoiledChild

Overview

SpoiledChild has a rating of 3.2 stars from 804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Canada
1 review
0 helpful votes
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Spoiled child company
February 10, 2023

I have tried this product was promised if it didn't work they would not charge me! Big surprise they keep sending me product and charging me! I can't get them to stop! I'm going to report this too my bank and block them!

Date of experience: February 10, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Rhode Island
1 review
2 helpful votes
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Customer service
February 15, 2024

I'm rewriting my review to match my experience. I'm a tad confused because after I reached out they responded within 24 hours. They wanted a screenshot of what I was seeing, and they eventually were able to charge my card. Not sure what happened, but after a day of hassle and reaching out, without updating, they were able to charge my card. Not sure what changed but communication should have been sent to me once they were able to complete the purchase.

Date of experience: January 11, 2024
Idaho
1 review
0 helpful votes
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Yummy
September 29, 2023

I got my extra strength collagen super fast and they have been so awesome to check in on how it's going so far for me which I love! I got the mango flavor and love love it I have been putting it in my juice or just taking it straight and both are great! 10/10 recommend!

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual

New Jersey
1 review
0 helpful votes
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Straight Up Misleading…
September 16, 2023

Was willing to try the "try now pay later"…was told the charge would be $5.33 today…put in my card number and they hit my card for $93.43! Good thing it was a card I transfer just enough to to cover a charge…so now they get ZERO and a true review!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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Possible fraud
March 4, 2024

Ordered a "sample" and was only supposed to be charged the shipping. They charged the full amount ($150 CAD) and claimed the charge would "fall off" my bank account. Most likely a scam website. I asked to cancel the order entirely for refund and they claimed it was not possible. 5 days later and the order hasnt shipped and the charge hasnt been removed. Avoid this website

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Florida
1 review
2 helpful votes
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Fraud
February 16, 2024

I signed up for receiving the product automatically every month. Huge mistake! They charged me every month about 57 dollars but was not even receiving the product. When I claimed it they stated I would get a credit, never happened. These people are scammers they charge a you every month and don't ship the product. Don't sign up for the monthly, you will regret it. I know I did. I will never recommend a this company to anyone.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Massachusetts
1 review
0 helpful votes
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I never received the product. I couldn't call CS to see what may have happened, so I had to email. I contacted them on four different occasions and never received a response. I never received an email with an order number, never received information about the product being shipped with a tracking number. I had to file a complaint with PayPal, and they gave Spoiled Child 7 days to respond; they didn't respond to PayPal either, so they gave me my money back. I forgot I signed up for auto-refills, and now I am waiting to see if I receive this shipment so I can send it back and cancel this BS along with it. I do not want to do business with any company that does not answer emails or doesn't have a phone number for things like this. Very deceptive.

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Michigan
1 review
0 helpful votes
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Got scammed over $210
March 16, 2023

I have never even heard of the website they're saying that I ordered a free trial and that I can send it back if I don't want it but I never ordered it. No matter what I don't get the shipping back that I didn't offer to pay. I have a feeling it's going to be pretty hard getting any money back from them

Date of experience: March 16, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Canada
1 review
5 helpful votes
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Fraudsters and should be criminally charged.
March 6, 2023

After my initial attempt to try the product, I was charged $226 more than the transaction record stated. I reached out and requested the account be closed, the trial canceled (because of the sneaky charge and deceit), and the pending shipment terminated (not sent). I was refunded and assured that the account was closed. No product was received. Two weeks later, I was charged again. I then emailed them again, was given the same runaround and assurances, and was refunded. Two DAYS after the refund, I was charged again and am going through the same thing again. I cannot get them to close the account, remove my card information, or follow through with any of their assurances. I am at my wits end and now seeking legal help. Don't get yourself trapped with this company.

Date of experience: March 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Arizona
1 review
1 helpful vote
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Appreciate the free gifts, but...
September 29, 2023

The purchasing process was easy to follow and it's nice to receive some gifts with my purchase, however, it may be beneficial to give gifts that everyone can enjoy. I was given a tinted lip plumper and a scrunchy, which are two things that some people, myself included, wouldn't really use. Looking forward to trying the product, though!

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Kevin - thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our product and packaging team.

Canada
1 review
1 helpful vote
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Their web site does not show that the prices are in U.S. and when I saw the charges on my credit card, I tried to cancel my order before it shipped and they refused. I can return the products and get my money back but not the shipping cost, even though I tried to cancel before the order was shipped.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

South Carolina
1 review
1 helpful vote
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Poor customer service.
March 24, 2023

Received my Spoiled Child Anti aging glycol renewing serum when I purchased something from El Makiage. When I went to return both products, El Makiage let me keep the product. However when trying to return the Spoiled Child serum I followed the instructions, received a message that said I could keep the product after clicking on an authentication email before the free trial period. Well, I never got the email. I followed the instructions three times. I finally got in touch with their customer where they sent a return product label. In order to not be charged I must return the product before the end of the trial. Very confusing. Very difficult to deal with. Didn't work and definitely not worth the price point.

Date of experience: March 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
1 review
0 helpful votes
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I have been using their rapid recovery mask and probiotics gummies for almost 6 months now but from past 3 months I have noticed that their shipping is too slow, takes almost a month to get to me and the tracking on the website doesn't work. Please fix it or I would have to cancel my subscriptions.

Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi Gazal! I'm sorry for the inconvenience caused. We do value your opinion and I'll be sure to pass it along to the relevant team.

Canada
1 review
5 helpful votes
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They have stole my money. They fooled me on my second purchase, when i placed my first order it was a damaged product so one of the representative offered free product but they deduct the money and then i asked why, no one respond and said return the product then they will refund the money, when i returned the product they said they applied a discount, they cannot refund, I have sent all my bank statement as a proof. But they blocked me after word, and they stole $100

Date of experience: May 1, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

South Carolina
1 review
4 helpful votes
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Do not even bother!
September 27, 2022

This business is a scam that is taking at the minimum $6 from millions of people! I was going to try their product and paid for everything and the company placed a hold on my checking account but after 3 business days I noticed they had immediately got a tracking number but after that nothing... If a business is out of a product they wouldn't take your money unless they had the product on hand! So needless to say I gave it a shot and after a few days of no activity I shut it down, they kept $6 and that's fine but not if you're doing it to millions... I also looked into company info and the address they had on the shipping info did not match up with the business and I also couldn't find anything on the business like phone number or address on their website and if I did they also did not match businesses so that tells me they are not a legitimate business! Shame on you guys you should have been shut down by now!

Date of experience: September 27, 2022
Melissa M. SpoiledChild Rep
over a year old

I am so sorry about the inconvenience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Pennsylvania
1 review
6 helpful votes
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SCAM ALERT
May 19, 2023

Do not order from this company. I ordered a $5.00 trial package for my grandson and he received the trial package but has also received two packages for which I was charged 38.50 for each. He has been trying to contact the company through emails to stop the deliveries ( there is no phone number available) and has had no response. Do not order from this company...total ripoff and scam. I did not want to give ANY stars on this review but I had to give at least one to proceed.

Date of experience: May 19, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Barbara,

It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

North Carolina
1 review
2 helpful votes
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IT WORKS!
September 30, 2023

I'm about to start my third bottle of the collagen. My hair is thicker and my nails are longer and stronger. I have recommended this products to friends and family members to improve their hair, nails and skin. I will use this product for the rest of my life. As we age, we loose the ability to produce enough collagen to keep us young looking. So using SpoilChild can help with that. A good diet also helps. I love the collagen and I truly love my results!

Date of experience: September 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Results never get old!

Arkansas
1 review
0 helpful votes
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Bad experience
March 30, 2023

First time ordering from Them & They messed up the flavor I wanted. & then They send a code so I can repurchase one. Instead of sending Me the flavor I wanted because they messed up. Rip off. Never ordering from them again. First & last time. & the shipping too it took a while!

Date of experience: March 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Illinois
1 review
0 helpful votes
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It's not hype! It's facts!
October 6, 2023

My products that's I've order were all wonderful! I ordered the extra strength liquid collagen, and the shine activator hair-mask. I received the hydrolock lip mask as well and may i just say everything is BOMB. The collagen is so delicious I never mix it I just eat it straight, and I have been seeing a difference in the firmness and overall glow of my skin and it is real! The hair mask is so potent and it smells wonderful, you can tell it is a high quality product. My favorite is hands down the hydro-lock lip mask. I used to use bedtime story by Mr.wu but this is perfect! It stay on all night, absorbs so well and makes your lips so juicy i love these products and i will be a regular customer from now on! They are expensive but it is worth it because the quality is so high! I love it here!

Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual!

Canada
1 review
1 helpful vote
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Fraud
March 3, 2024

Any company that does not have a reachable/answerable number, is a SCAM hence the name spoiled child...yall are feeding this spoiled child ur money! STOP! Cancel you'd credit card immediately if they aint refunding u, report them to the BBB & learn ur damn lesson! My feedback is based upon over the thousands of customers this 'spoiled child' has fooled.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out