business logo of SpoiledChild

SpoiledChild

Overview

SpoiledChild has a rating of 3.2 stars from 803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
grey star
grey star
grey star
grey star
grey star
Alabama
1 review
0 helpful votes
Follow Audrey P.
Unfollow Audrey P.
Send Message
Share Review
Report Review

Thank you!
July 29, 2023

I received my order which was missing an item I purchased. As I communicated this with Spoiled Child, they not only reshipped my item but added another great item with it at no charge! Great products and great company to purchase from.

Date of experience: July 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Audrey!
So happy we were able to make the situation right!

Canada
1 review
4 helpful votes
Follow Steffy A.
Unfollow Steffy A.
Send Message
Share Review
Report Review

I made the best purchase
October 16, 2023

I bought the G25+ Anti-Aging Retin + Night Rewind Serum, and after 7 days of using it I was shocked at the results I was seeing in my skin! I already have a my skin routine which already gives me amazing results but adding this product to the list was the best choice. I can't put into words how beautiful, bright and healthy my skin looks. The ads they made with real people using this product is 100% true!

Date of experience: October 16, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

Texas
1 review
1 helpful vote
Follow Charmin W.
Unfollow Charmin W.
Send Message
Share Review
Report Review

Eww.the smell!
October 30, 2023

Just received it and have only used it for 3 days now. My complaint is the smell! While I love Rosemary in my cooking and grow it…I don't want to walk around smelling like I'm baking chicken or pork on my head. The odor is just too much! Is there an unscented?

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Italy
1 review
12 helpful votes
Follow Stephanie G.
Unfollow Stephanie G.
Send Message
Share Review
Report Review

Jury's out indefinitely
August 17, 2023

First impressions were that it smelled funky but not intolerable and may I have been starting to see/feel improvements but the 1 bottle does to complete a full month if you take the 2 tablespoon a day (…of the "1-2 tablespoon") recommendation so to continue this would simply break the bank and not worth it for me. I tried two bottles but it came down to being too expensive for something that's just ok and I couldn't justify it. Maybe if it was less expensive I'd consider continuing to get the wanted results / full effect. Until then. Ehh idk

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
Follow JENNICA E.
Unfollow JENNICA E.
Send Message
Share Review
Report Review

Horrible
January 26, 2024

They charged me twice I sent the product back because it was garbage and never got a refund
They sent me a fake refund receipt and the 4 digits card on it is not mine.
I tried to read out to them no one responded back
I tried from a different email someone reached out instantly and when I told them about my refund, they goshted my emails.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Utah
1 review
0 helpful votes
Follow Mandy P.
Unfollow Mandy P.
Send Message
Share Review
Report Review

Great selection of products!
September 23, 2023

I recently made an order for an overnight lip mask and I am so excited to try it! I have heard great things about spoild child and they have excellent reviews! I am getting a free gift and a tinted lip balm with my purchase! :)

Date of experience: September 23, 2023
Melissa M. SpoiledChild Rep
over a year old

You’re going to love it! ✨

New York
1 review
0 helpful votes
Follow Kristy E.
Unfollow Kristy E.
Send Message
Share Review
Report Review

Difficult refill bottle
August 18, 2023

I think the product worked, but it was difficult to get the refill to work( user error I am sure) so I had to pour it into a different spray bottle.
Stoped using due to cost and it made it hard to skip hair wash days

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Kristy! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Tennessee
2 reviews
0 helpful votes
Follow Sydney L.
Unfollow Sydney L.
Send Message
Share Review
Report Review

Scam
March 9, 2023

I purchased a sample of one of their conditioning hair masques. It does not work on semi-course wavy hair. It didn't feel very moisturizing.
Also, they charged me $111.55 a month later. I never subscribed to anything. I simply purchased a sample product.

Date of experience: March 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I’m sorry to hear the products didn’t work for you. Please use this link to download a pre-paid return label on us: https://www.spoiledchild.com/return. Once downloaded, drop the package at the shipping courier specified on the return label.

Canada
1 review
1 helpful vote
Follow K-A Y.
Unfollow K-A Y.
Send Message
Share Review
Report Review

I got the so called FREE TRIAL and returned the liquid collagen, the probiotic gummies and collagen cream. I was charged 247$ CAD once they accepted my returned items and then proceeded to refund me 162.03, a difference of $85 CAD.I logged into my account and see they refunded me for the gummies and collagen cream but not the liquid collagen.

So if you're going to charge me ( the liquid collagen is $49 USD (66$ CAD) why keep the product? I would like it back if you're going to charge me for it and because it's opened, I don't trust it. Why are you keep $85 of my money when the product is only 66$?

I want my money back please

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Georgia
1 review
0 helpful votes
Follow Tania J.
Unfollow Tania J.
Send Message
Share Review
Report Review

How do one cancel
December 21, 2023

I just order then canceled within less that 10 mins. I received an email stating my order can't be cancelled! Why is that when I did the 30 days free trial but I'm seeing pending charges to my account. Then I get an email stating I can't cancel. I need someone to explain to me why?

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Ohio
1 review
7 helpful votes
Follow KT A.
Unfollow KT A.
Send Message
Share Review
Report Review

Misleading ads.
September 12, 2023

Their "free samples" are never free. I'm going to be charged $50 if I keep their free product rather than return it within 30 days, and I have no way to cancel the order. Their customer service is a joke and constantly refers to their scam as "frustrating" without actually resolving anything.

UPDATE: My money was refunded after dealing with these people for the better part of a month, and they FINALLY unsubscribed me from their e-mails after a dozen requests for them to stop contacting me.

Will not EVER try to shop with this company ever again, and I strongly suggest no one even tries to shop with them in the future.

Date of experience: August 13, 2023
Kansas
1 review
6 helpful votes
Follow RaShell L.
Unfollow RaShell L.
Send Message
Share Review
Report Review

My 18 yr-old-son ordered the hair mask from an Instagram ad using the "Try before you buy" option. A POS hold was placed on his bank account in the amount of shipping ($5 range) and an additional hold in the amount of $100+. The order has an additional product (valued at $49ish) that he didn't intend to order. We immediately contacted customer service to cancel the order, but we were told they can't cancel it, and that he has to wait for it to be shipped so we can return it. Seriously? Less than an hour has passed on an INCORRECT order, and it can't be canceled? In addition, we couldn't find a phone number on their website to speak with a live person. Worst customer service EVER!

Date of experience: May 4, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

South Dakota
1 review
0 helpful votes
Follow Keki P.
Unfollow Keki P.
Send Message
Share Review
Report Review

Looks interesting
August 11, 2024

I have been watching for a sugar free and now I'm happy!

Date of experience: August 1, 2024
Melissa M. SpoiledChild Rep
9 months ago

That's what we love to hear! 💖

Texas
1 review
0 helpful votes
Follow Shannon G.
Unfollow Shannon G.
Send Message
Share Review
Report Review

S24 Rapid Recovery Hair mask is Amazing!
October 8, 2023

The minute I rinsed the 10- use Hair Mask promoting hair growth, I was in love! The product smells good! It feels good and it leaves your hair silky, soft. And moisturised! I will definitely purchase the product again. I can tell a difference in my hair elasticity and texture! This is good stuff!

Date of experience: October 8, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

California
1 review
4 helpful votes
Follow Gabby R.
Unfollow Gabby R.
Send Message
Share Review
Report Review

Bad Product, horrible Customer Service
January 24, 2023

I got scammed by this company, after I saw their advertisement on Facebook, I order the trial for $5, (yeah right) I got 1 product that I didn't like, it claims to be all natural but the smell is of harsh chemicals. I was not going to order again, but surprise, surprise, they try to charge my account for $175.00 I immediately went on my mobile app only to find out they had already charged $175 and were trying to charge it again for an autorefill. I check the receipt and they had charged me for 4 products and 2 free gift that I never got. I tried and tried to get ahold of them without success, they only answered back when I threated to file a fraud claim with my credit card (that I obviously did anyways) They have cause me headaches and anxiety. Do not buy this product, even if it worked, its not worth the hassle!

Date of experience: January 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Colorado
1 review
1 helpful vote
Follow Madina I.
Unfollow Madina I.
Send Message
Share Review
Report Review

So went and checked their web and proceeded to pay but didn't and after a week I find charges on my account and I checked my email to see if I got order shipped but nothing and checked order history and there was nothing either.

Date of experience: January 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! It sounds like you trial may have ended. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Wisconsin
1 review
0 helpful votes
Follow Rachel U.
Unfollow Rachel U.
Send Message
Share Review
Report Review

Great ordering experience
September 28, 2023

Being matched with the correct product was so helpful when figuring out what I am looking for. The ordering process was quick and easy and signing up for the autoship, super easy. 8 am really looking forward to receiving the products and getting on the path to healthier hair.

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try our products

West Virginia
1 review
0 helpful votes
Follow Jannettea I.
Unfollow Jannettea I.
Send Message
Share Review
Report Review

Not good
September 18, 2023

The product does not work. They want you to give it two to three months so that means you have to spend over $150 in order to see any results. Also they give you 30 days to try on the 31st day they charge your account will that means you do not get a full 30 days to try it you only get 3 weeks to try it before you have to send it back. And then they charge you the $51 and some change. Also I changed my payment amount because I'm no longer authorized on the one payment that I put in and they still charged the first account. So if I was you I would have second thoughts.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

North Carolina
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Send Message
Share Review
Report Review

Product Packaging is defective
August 17, 2023

I ordered the hair growth treatment, the bottle came apart shortly after and I couldn't get the liquid out. A new bottle was sent and shortly after the spray pump is faulty and the liquid just squirts and runs out when trying to apply to my hair. I gave up. Too bad as I'd have liked to seen the treatment through.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2023
Arizona
1 review
3 helpful votes
Follow Iveth M.
Unfollow Iveth M.
Send Message
Share Review
Report Review

Scam!
April 28, 2023

I was just looking at the product and I have my debit card on file. I don't even know how but an order was placed. I tried to cancel it right away but they told me it was imposible even if I do not order it. I am seeing all the reviews and it is the same response over and over. I think it is just an automatic response. I think they are stealing money from accounts. I am working with my bank to resolve this.

Date of experience: April 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options