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Spitspotloves.co.uk
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Spitspotloves.co.uk

spitspotloves.co.uk
France
1 review
1 helpful vote
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Gorgeous
December 16, 2018

Just gorgeous gorgeous gorgeous. I'm speaking from my own experience with my order so can not confirm if the others are true below, however I do not believe this site to be a scam. The items I received were wrapped beautifully and just made the perfect unique gift for my new baby grand daughter - thank you girly. Keep up the good work, and don't feel bad about the mistakes made previously just move forward / you can only do what you can do

Date of experience: December 16, 2018
GB
1 review
7 helpful votes
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Not a happy bunny
May 31, 2017

Bought a bunny for my new grandaughter, it never arrived, so asked for refund, that was over a month ago and nothing, kept being told it had been done and to contact my bank. Still no refund to this day and no response to messages. She obviously needs the £15.00 more than me... very unhappy with this lady.

Date of experience: May 31, 2017
GB
1 review
0 helpful votes
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I ordered from this company 27th November. I order a Christmas present for my niece and daughter only to have never received anything from this seller! The communication is absolutely atrocious. She takes days, even weeks to reply to a message. I was told many times by herself that my items would be with me before Christmas but nothing. I asked for proof of postage many times to which she ignored me. Eventually I got so fed up I asked for a full refund to which she said she would refund me in full and so send out a replacement to which, surprise, surprise, I have received nothing! I would let recommend this seller to anybody. Disgusting customer service. Should not be allowed to run a business.

Date of experience: January 18, 2019
GB
1 review
4 helpful votes
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Liar, liar and a thief
November 19, 2018

DO NOT ORDER from this company they are liars and scam artists. I ordered a blanket in September for a present. I have had no blanket which I have been told on numerous occasions it had been posted they even sent me a fake postal tracker which wasn't even my address. Said they had paid my money back into my account. Nearly 5 months later no refund and no blanket. Sent a total of 73 emails now they don't even have the decency to reply. SCAM SCAM site should be closed down for stealing people's money.

Date of experience: November 19, 2018
GB
1 review
8 helpful votes
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Order never arrived. 4 weeks later messaged her. No response. So publicly posted on her instagram asking where the item was. 6 weeks later she finally responds. Tells me my order has been posted and also emails me a "complimentary" pattern. Two weeks later item still hadn't arrived. I had to message multiple times to finally get a refund. Her messages were bizarre and she would say things like "I'm sorry you weren't happy with this service but..." what service? I never recieved anything I ordered and trying to get any form of communication from her was a nightmare. She also removes any of the comments where people ask where their items are. Badly run business.

Date of experience: July 23, 2018
Finland
1 review
3 helpful votes
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I ordered a blanket and pair of mittens and little booties just after Christmas, so I completely understand if there are delays with orders. What might have been useful is updating me to say there was a delay so I didn't have to chase but otherwise I am very happy with what I ordered and can tell a lot of love care and time had gone into all of it.

I will be ordering more for the next new baby in the summer for sure!

Date of experience: January 22, 2019
Sweden
1 review
1 helpful vote
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Pretty and pink
January 23, 2019

So happy with my recent purchase. I saw a really beautiful peach blanket online, and later that day it was available for sale. I paid and fortunately to my luck it was the posting day so I was later sent the postage reference and received the blanket literally the next day (today).

Honestly couldn't want better service than that, I see below some yuck reviews but honestly in my experience I feel people are jumping on a bandwagon here. This was my first purchase and I can certainly say it won't be my last.

Thanks again! My little girl will love this (tried to add a pic but it just won't work!)

Date of experience: January 22, 2019
New Jersey
1 review
1 helpful vote
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I know fine well the internet can be awful but she certainly isn't a scammer! If you want handmade items you have to wait and be patient she works so hard on every item which you can see in the images online. The items are worth the wait and I couldn't be happier with the blanket I have received - I paid a deposit to start and the remainder before it was sent.

Quite frankly, if these people claim they haven't had their money back why not go to their banks to get that authorised.

Just saying

Date of experience: December 16, 2018
Netherlands
1 review
1 helpful vote
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Clever monkey
January 23, 2019

My little crochet monkey is now a firm favourite in our home! My kids adore it and so do I. He ties back the curtains in the play room and I think I need to get a few more of these little guys. Thanks so much :)

Date of experience: January 22, 2019
California
1 review
1 helpful vote
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Excellent service
January 23, 2019

Just leaving my feedback as per my email, I enjoyed every part of the process. For choosing colours to swing progress pics of the blanket I chose. This made me feel very involved in the process of this!

I adore the results and will be back

Date of experience: January 22, 2019
Canada
1 review
2 helpful votes
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I can not describe how happy I am with my order, it arrived within the 20 day timescale and I am delighted with the intricate work!

Truly talented craftsmanship!

Date of experience: February 8, 2019
GB
1 review
1 helpful vote
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Fantastic
December 16, 2018

My little boy will just adore these and I cannot wait to get photos of him with them - the whole process was fine, I was aware of the timescale and happy to wait. And I can honestly say it was worth it.

Date of experience: December 16, 2018
Sweden
1 review
3 helpful votes
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Trustworthy
January 23, 2019

I have purchased several things from this business all of which are authentic and unique. The price is affordable and reasonable as compared to other sites. Spitspot is a trustworthy merchant that I do trust whenever I do have the need and urge to buy a new crocheted item.

Date of experience: January 22, 2019
Norway
1 review
1 helpful vote
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Received my order today!
January 23, 2019

I just want to explain how happy i am, to start with not the best experience I've had with a smal business, however I can say it turned out better.

Originally I spent £60 on a bundle of items for my unborn child. I unfortunately did not get allot of response with regard to questions and immediately assumed that this gurl has scammed me, turns out she has not, and totally credible in the reasoning beinh. The order was sent directly to me on a next day service as soon as she could, and she refunded me 20% as an apology which is honestly so gracious.

I love the items so much, I fact I can say they were definitely worth the wait and I have since ordered another blanket but allowed a little extra time for this one!

Thanks so much, you were a star and my girl is going to look so precious.

Samantha.

Date of experience: January 22, 2019
GB
1 review
2 helpful votes
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Perfect gifts
February 10, 2019

I had an Amazing rattle and dummy clip made for my cousins baby shower, I'm so happy with it and so was my cousin. Amazing work, Honestly the best around I wouldn't go anywhere else for my baby bits

Date of experience: February 9, 2019
GB
1 review
3 helpful votes
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Bad customer service
February 16, 2019

I ordered a dummy clip, it never arrived. So she responded fine & sent one it did arrive just in time for a christening. 4wks after the plastic clip broke which attaches to the clothes so I informed them as with the price I wouldn't have expected, which she responded quickly & politely & said she would send replacement but nothing came. She wouldn't respond then after I did get contact she again gave you false hope that it must be a post issue & would send or as if she'd forgot! Meanwhile the wks are going by then I see her posting on her page so ask her respond to my messages which she then blocks me! Instead of resolving a minor issue. I contacted her through someone else & again same thing I'll send, them would act like she doesn't know what your on about- so I sent copies of messages, then it was I'll send some out! Then I'll refund if they don't come, then oh I won't refund but replace whole item if you send it back & I'll refund postage then send another new one out! Which would have cost her more than just sending spare clips which makes me think I'd of sent back & got nothing back to me item or money!

Date of experience: February 16, 2019
GB
1 review
3 helpful votes
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Awful
February 10, 2019

NO communication payed and never received wool. Tryed every way to contact this company but no communication Nothing. Will never order from them again. Would never recomend

Date of experience: February 10, 2019
GB
1 review
4 helpful votes
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SCAM
January 5, 2019

SCAM - DO NOT ORDER! ALL OF THESE POSITIVE MESSAGES THAT ARE BELOW HAVE BEEN WRITTEN BY THE SELLER HERSELF.
I ordered an object last year, paid for it - never received it or a refund. Same thing that happens to every other person that orders from her.

Date of experience: January 5, 2019
Netherlands
3 reviews
5 helpful votes
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Almost 7 months after paying still no merchandise or refund even after promised both several times. Blocked on all social media & doesn't respond to emails. Was promised she'd ship everything 28th Dec. & nothing. Have found out by waiting 6 months fraud alert can't help. They said they have several cases against her in UK & several people outside UK have tried to file but she knows if she can put them off for 6 months nothing can be done. DO NOT BUY FROM THIS THIEF, LIAR &SCAM ARTIST!

Date of experience: October 22, 2018
Switzerland
1 review
1 helpful vote
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Fantastic service
February 14, 2019

Fantastic service and I couldn't be happier with the product! Thank you so much! I will be back when little one is here for sure

Date of experience: February 12, 2019

Overview

The company has garnered a strong reputation for its exceptional product quality and personalized customer service, with many customers expressing delight over beautifully crafted items and thoughtful packaging. Positive feedback highlights the owner's attentiveness and willingness to accommodate customer requests. However, some reviews reveal concerns regarding service delays and communication issues, particularly during peak demand periods. A minority of customers reported negative experiences related to order fulfillment and customer support, suggesting a need for improved communication and reliability. Overall, while customer satisfaction is high, addressing these concerns could enhance the company's reputation further.

This summary is generated by AI, based on text from customer reviews