I know fine well the internet can be awful but she certainly isn't a scammer! If you want handmade items you have to wait and be patient she works so hard on every item which you can see in the images online. The items are worth the wait and I couldn't be happier with the blanket I have received - I paid a deposit to start and the remainder before it was sent.
Quite frankly, if these people claim they haven't had their money back why not go to their banks to get that authorised.
Just saying