I ordered a dummy clip, it never arrived. So she responded fine & sent one it did arrive just in time for a christening. 4wks after the plastic clip broke which attaches to the clothes so I informed them as with the price I wouldn't have expected, which she responded quickly & politely & said she would send replacement but nothing came. She wouldn't respond then after I did get contact she again gave you false hope that it must be a post issue & would send or as if she'd forgot! Meanwhile the wks are going by then I see her posting on her page so ask her respond to my messages which she then blocks me! Instead of resolving a minor issue. I contacted her through someone else & again same thing I'll send, them would act like she doesn't know what your on about- so I sent copies of messages, then it was I'll send some out! Then I'll refund if they don't come, then oh I won't refund but replace whole item if you send it back & I'll refund postage then send another new one out! Which would have cost her more than just sending spare clips which makes me think I'd of sent back & got nothing back to me item or money!