SpiritShop

I ordered a hat and visor for my son's baseball team with his name and number and the school's name. I ordered "red". I got "red" in the visor and "dark red" in the hat. When I called in to request a replacement, I was told they do not replace hats. I was told by both Antoinette and Kaitlin, in their customer service department, that different vendors had different color reds and I should have known that since in fine print they tell me my items were coming from different vendors. I asked how I was supposed to know that different vendors meant different color reds-they did not tell me that was a possibility, even if I was told in fine print that I was receiving my merchandise from 2 different vendors. The website only showed one color red-not a range. If you do not ask, they will not tell. Extremely disappointed and unhappy. A David

First off I was so excited to see a website that customizes gear with the school mascot, colors and name. I ordered a shirt for myself and my 7 year old. After 2 weeks my order arrived. My sons shirt was nicely made. My shirt looked like a mens shirt. It smelled horrible like old feet and the image was off center in the front. I emailed customer service. I received no help! I received smart $#*! comments from the customer service. They are extremely rude. They told me that they will not exchange due to the personalization on the shirt. I am extremely upset. I cannot and will not wear this $40 shirt. Its a waste of money here.

All my mom wanted for Christmas was a pair of sweatpants from my college. I wanted to personalize them to say mom, since my school didn't sell them in their store I came to spiritshop. What a horrible decision! I used one of the designs they created and it came and half the words were cut off from the pants! When I contacted them for a refund they refused to give me one because they said I ordered it this way... NO your dumb company designed it this way apparently! 100% would never ever used this scam of a company again for ANYTHING. (also way overpriced for the quality)

DO NOT ORDER FROM THIS COMPANY - I ordered three sweatshirts for three members of my family for Christmas. When the sweatshirts case, the colors were nothing like what I ordered and the quality of the material was terrible. There is no customer service number... all done by email. Email response is delayed and they do nothing to remedy the situation but refer you to their online policies... which are not provided adt the time of the order. I wasted $133.72 on this company and will never order from them again.

My order number is EF7907A74DE... to provide proof that I was a customer but will never be again!

I called an emailed before ordering a jersey for my 8 year old son, Per the size chart and phone consultation, he should be a youth medium. This is what I ordered and received a HUGE jersey, not size appropriate at all!

I provided PROOF to the spirit shop via photo and email that this size chart was not correct They first stated all sales are final. AFTER I showed proof of their misconceptions, they offered a 50% discount plus a discount on shipping for a new jersey. WHAT? Why should I pay anything for their CLEAR sizing error?

After insisting on speaking to a "manager" (which I did!), I personally will NEVER order from this company again. She was not nice and again just said all Sales are Final and their offer for a discount was a "gift".

I plan to share this with EVERYONE in my community and hope you do too!

Good quality tshirts/sweatshirts. The Tornado logo with the big tornado on my fleece hoody faded quite a bit with the first wash and the label that was stuck on the performance tshirt left a sticky residue so I had to wash it again. There is still residue but it's no longer sticky and I could pull it off. You can still kind of see where the label was though. I like the variety of logos and colors of garments to choose from. Overall, happy with purchase.

Spirit Shop said my package was delivered, it was not, and I have Ring camera footage from that day and the days that followed. I never received it. I can't follow a UPS claim because it was routed to USPS who said it was not delivered. Company is only offering 50% off replacement. TOTAL SCAM