SpiritShop

I placed an order with SpiritShop about a week ago. I then went on the site to check the reviews. I saw many negative things that were posted about the quality of orders received. Initially I began to feel uneasy about my order. I thought to myself that if I had read the reviews I would not have placed the order. When I received my item today I was overjoyed with the quality and precision that was put in the work. In hindsight, had I went with the negative reviews I would have lost out. I don't write many reviews, but I thought it necessary to honest about my experience. I'm not saying anyone else experience was the same as mine; what I'm saying is that my experience is pretty good. The material is also good. I will definitely use their services again. I hope that this review is helpful. I don't have any affiliation with this company other than being a satisfied customer.

Ordered a customized item for my son's birthday. Gave them enough time to deliver the item. Delivery date passed, still got nothing. Called UPS and was told that the package was lost in transit. Called low in SpiritShop and i was told to wait another 5 days before they could give a refund or replacement. Replacement is no good coz' of my son's birthday is just a week away. Can't rate the quality of the item since it hasn't arrived yet. NEVER AGAIN! Low in SPIRITSHOP's a JOKE!

I Purchased from them before and never had a problem until recently. I purchased a shirt from them for $40 and they sent it to me with the lettering below my mid back so my sons name sits below my bra line. The number is even lower setting on my hips and rear end when I told them that this looked inappropriate their response was this is the way they place it? So if this is the way they place it do not do not have any personalization done! Please don't buy from them because it's not the way a shirt should lock the name should sit between the shoulder blades. They are telling me that this is the way they do it find another place and save yourself the money!

Delivery was on time, love the sweatshirt with grandson's midschool on front. I did need to contact customer service with a question and that problem was settled quickly and politely and professionally. Grandson will love the gift.

I ordered a stainless steel water bottle. I was unnoticied that my order was cancelled, and when I reached out they said I should've been (doesn't change the fact that I wasn't). It has been almost an entire month and I still have not received my refund. They keep emailing me saying it should be coming through, but it is not. Do not waste your time with these people. I highly recommend Etsy instead.

The shirt arrived smaller than the posted sizes. When I called about a replacement I was told to "take a picture of the tag and take measurements of the shirt and email to customer service." Several days later I get a response to take pictures with the tape measure in the photos. I did as they asked and sent photos with the tape measure on the shirt. Another few days pass and they are now asking for better photos with the entire front of shirt with the tape measure. However, you will not be able to read the tape measure if I pan out on the photo. This process has been over 2 weeks and I am no closer to a resolution. I purchased $77.00 worth of items. I suggest you find another site to order from.

My son order about $100 worth of clothes from Spirit Shop. He inadvertently left off the suite number. Almost a month went by without me hearing from them, then find out it had been shipped back to Spirit Shop. I gave them the correct address and they shipped back out to me. A month went by and still did not receive my order. Then to find out they lost my order during shipment and sent a replacement. I then asked for a refund, which they refused to refund my money. When I get the order, my son ordered a youth large instead of adult large. I asked if I can exchange it for a larger size. They refused to exchange it for me.

I ordered a sweatshirt expecting it to be a normal comfy sweatshirt. What I got was a sweatshirt with no stretch in it at all that it was hard to even get on. Once it was on, the fit was so misshapen and deformed. It look like it had shoulder pads in it. And now I'm stuck with it because they don't accept returns.

In preparation for the upcoming baseball season, I ordered a coach's jacket. Unfortunately, there was a minor misspelling in the embroidered name.

I emailed the manager the oversight. The jacket was corrected and returned within 7 days. I truly appreciate the promptness and the quality of the merchandise.

SpiritShop can expect orders from other coaches of Shughart Middle School based at Fort Liberty NC. Thanks a million for the superb customer service!