SpiritCrafts.net

After picking out the little mold the children wanted, I ordered it; the colorant and plaster from a different company. The colorant and plaster came, but no amount of emails, messages, unanswered phone messages could get them to fulfill the order I paid for. A woman who worked there would leave a message they would send and offer various excuses why they didn't. Last time she promised they would arrive and once again, kids were let down. I finally had to explain some adults just lie. This place is low. CC gave our money back. I will order crafts for the handicapped children from another company!

I'm sad to write it, but I don't know why they bother pretending to be helpful when they're not. I received some of what I ordered, but whoever packed the box left the bottle of mold cleaner open during shipping which means it completely emptied during shipping. The box reeked as did the entire contents of the too large box, which was packed in a careless and unprofessional manner. The few items I received were loosely put in the bottom of the box with wads of crumpled newspaper placed on top. Nothing was individually wrapped. They were extremely slow to respond to emails, and when they did, they were laden with apologies and promises. They used to be a reliable company when I ordered from them twenty years ago, but no longer.

I ordered three 1.5" X 9.6" round metal candle mold (order # *******). Two of the three leaked where the tube met the base. I e-mailed for instructions on how to return for replacement and never heard back. I e-mailed again and the e-mail was undeliverable. I've made two orders to this place, the first one took an eternity to deliver (holiday and death in the family) and the second is described above. So far they're not looking so good to me anymore.

Spiritcraft has a nice selection and at one time were a good company, However, NOT anymore... They have gone from bad to worse. This Is by far the worst company in the history of America. Your order will not arrive for months, and when it does finally get to you, its only a couple pieces, not the entire order, which takes another couple months to receive. Natasha always has a weather related "woe is me" story ready to give you. I will Never order from them again.

Placed an international order, I did wait two months before I inquired about my order. I had an answer promptly and within a few days it was shipped. I'm so happy with what I received, it took some time but it was worth the wait, I was extremely skeptical and I'm so glad I purchased the candle moulds. Also they were so much bigger than I anticipated, very happy

I've ordered from spiritcrafts several times & they always take forever to ship. I ordered molds from China on the same day that I ordered molds from spiritcrafts & the molds from China got here yesterday. Still nothing from spiritcrafts. I make alot of novelty candles so I use plastic 2 piece molds quite often. I wish there were more sites that offered these molds so I didn't have to resort to ordering from spiritcrafts again. I have to agree with most of these reviews, their customer service is terrible & the time it takes them to ship orders is well past ridiculous. If anyone knows of an alternative mold supplier I would love to hear about them.

They took my order Aug 30, payment received... I also ordered other items from another company in the Same State, received the other companies items with in DAYS! AS of Date I Still have my PAID Items in limbo statement said Shipping Pending! When I called multiple times they NEVER answered nor returned my Calls, sent an email they NEVER Replied... So Glad I did this through PayPal other wise they would have my money and No Product sent.

Stay away from this fraudulent company! They sell things that are NOT "in stock" and when you try to reach out to them good luck because you will never receive a response. Ordered months ago a large order and still have not received my items. The only reason they replied via e-mail after several months is because I stated I was seeking higher authority regarding their fraud of a business. The person who replied had a bad attitude and until now I still have not received my complete order from this place. Unorganized, unprofessional and unreliable! BEWARE! Invoices are purposely left out of orders so that in the case that they are forced to refund you they will refund you what they want. Please go to the full extent of recuperating your funds if they have robbed you, this is why this company has been able to get away with these type of activities for years because they have not been reported. Please contact FTC please contact the Attorney Generals Office of California as well as the Attorney Generals Office of San Bernardino County to report this fraud!

I thought the candle mold selection was great, they claimed they had Pourette's molds, or something. I've used Pourette before they went bankrupt, and am just getting back into candle making. So, I ordered from them. They are the worst molds I've ever used. With Pourette, you could tape them, pin them, whatever, and you didn't have leakage issues. With spiritcraft, no matter what I do, they leak terribly, and their reasoning is that I didn't buy the specific candle clamps FROM THEM, and that no one who buys those has ANY problem, even though for ages people have used things other than mold clamps specific to the use. They were cool to begin with, even though it took awhile to get my order (small order, maybe $30). I've found another site that is much more helpful, and I haven't even ordered from them yet. And what do you know, their suggestions are along the lines of what I've been doing all along... problem is, they're STILL leaking!

I just wanted to post a warning to anyone who is considering ordering from SpiritCrafts.net.

I placed an order with them... and I am still trying to get it correct. They sent incorrect merchandise... POOR Customer Service. They are very DEMEANING to their customers; they do not answer their phone, nor do they reply to emails in a timely manner (within 24 hours). Being an internet company, that is pretty bad.

Also, this company charged my cc WITHOUT AUTHORIZATION! It is illegal to keep card numbers on file... they not only did, but charged my card.

I could go on, but I won't.

STAY CLEAR OF THIS COMPANY... BAD, BAD, BAD!

This is just a follow-up to my original post. I have not had a chance to provide an update... so here it is: After several conversations with Natasha, she said "I want to make this right". I was surprised, but had little expectations, still I went along, she said she will not charge me for the order because they messed up, and she really wanted to make things right. I told her, I am willing to pay for the molds if they meed my specs, as we discussed and as per by drawing/dimensions etc. I told I would not be happy taking something without paying for it, even if they took forever, if they produced a good product, its fair to pay for it.

Anyway, when the order arrived, the molds were dirty, not a big deal, I took one and measured it, it was off by 1/4", I took another it was off by a little more then 1/4" in and all were uneven, and one was badly crushed/caved in/dented etc.

I called Natasha, she said they did their best, and said that she had sent a check in the package. At first I did not see the check, when I did find the check, it was not a full refund, it was half the amount they charged to my credit card.

When I called Natasha, she did not answer. I did however receive an email from Jim, the owner, probably her husband or boyfriend, Anyway, in the email he wrote that he had called his "colleagues" in the industry, and all told him that I was a bad customer. Which is a Joke, I laughed and responded by letting him know, that I've never purchased molds from anyone one else in the past, because I made my own, and I've never had a problem like this before., and that as a business owner he should be ashamed of himself for making up stories.

Anyway, its always good to research before we buy online, and as important to post when suppliers don't provide products and services as presented, this way we help each other.

Happy 2018 All!