SpiritCrafts.net

I ordered 7 plaster molds and other craft supplies from Spiritcratfts.net, in Jan 2011, I was promised shipping in 3 to 5 days, up to 10 days worst case scenario. They never shipped the order, I was still waiting well into Feb 2011. They never answered emails, they never answer the phone, they are always closed, you have to leave a message. Finally after repeated calls they left me a message on voice mail, that the order was shipped Priority Mail, (3 days), & they would send me the tracking number,. Over a week later no tracking numbers, no shipment. Finally a week later they answered the phone, I spoke to the woman who works there, she assured me they shipped the order, she would call me back the next day, with the tracking numbers... well I called her the next day... of course no tracking numbers, then she said it was shipped & came back,. I told her to stop lying, the shipment was never sent, who was she kidding. I told her I filed a complaint with the California Att General & Interstate commerce commission, & notified my credit card company to get my funds back.

This company is the VERY WORST company I have ever encountered online EVER!, very shady, very unprofessional, very untruthful, AVOID SPIRITCRAFTS AT ALL COSTS... all you get for your money here is aggravation & NOTHING ELSE... they waste your time... complete fraud...

I live in Australia and ordered $362 ($550 AU) of supplies from Spiricrafts on 5/9/15. On the 28/10/15 I have a printed confirmation that said shipped. However, when products arrived at the end of October 2015, over half were missing - with no communication at all from spritcrafts regarding delays or timeframes for delivery. Despite communication such as this:

The order has been completely filled with no substitutions. We are working on updating tracking information now. You should receive an email with this information shortly if you haven't already.

I have since received another parcel in January in response to numerous emails and phone calls (international) and $59 worth of the order is still yet to be delivered. This is seven months on and I have still not received:
Square Pillar Candle Mould - 3.76 x5 - $14.99
TriangleTaper Candle Mould 1 1/8 x 2 x 15 - $20.99
Designer Candles for all Occasions (book) - $7.99
Large Flat Braided Wick - 50ft - $7.20
Advanced Dip and Carve (Book) - $7.99.

On the 24th February I received this email (following numerous emails and phone calls - to which they say phone lines have been down due to storms):

I am so sorry about this. I had the packing sheet in front of me when I answered you and was certain that there was nothing missing from your packages. We will issue a refund for these items and we will also ship them out to you. We are terribly sorry for the mistake.

But you guessed it - still no refund and no products delivered. As it has now been over seven months since this saga started, I am not hopeful of resolving this. However, all I can do is warn others - Don't waste your time or money buying from Spiritcrafts. If my experience is anything to go by - you will regret the day you add items to your cart in the hope of ever receiving them.