Sonia C.

I live in Australia and ordered $362 ($550 AU) of supplies from Spiricrafts on 5/9/15. On the 28/10/15 I have a printed confirmation that said shipped. However, when products arrived at the end of October 2015, over half were missing - with no communication at all from spritcrafts regarding delays or timeframes for delivery. Despite communication such as this:

The order has been completely filled with no substitutions. We are working on updating tracking information now. You should receive an email with this information shortly if you haven't already.

I have since received another parcel in January in response to numerous emails and phone calls (international) and $59 worth of the order is still yet to be delivered. This is seven months on and I have still not received:
Square Pillar Candle Mould - 3.76 x5 - $14.99
TriangleTaper Candle Mould 1 1/8 x 2 x 15 - $20.99
Designer Candles for all Occasions (book) - $7.99
Large Flat Braided Wick - 50ft - $7.20
Advanced Dip and Carve (Book) - $7.99.

On the 24th February I received this email (following numerous emails and phone calls - to which they say phone lines have been down due to storms):

I am so sorry about this. I had the packing sheet in front of me when I answered you and was certain that there was nothing missing from your packages. We will issue a refund for these items and we will also ship them out to you. We are terribly sorry for the mistake.

But you guessed it - still no refund and no products delivered. As it has now been over seven months since this saga started, I am not hopeful of resolving this. However, all I can do is warn others - Don't waste your time or money buying from Spiritcrafts. If my experience is anything to go by - you will regret the day you add items to your cart in the hope of ever receiving them.