son c.

This is just a follow-up to my original post. I have not had a chance to provide an update... so here it is: After several conversations with Natasha, she said "I want to make this right". I was surprised, but had little expectations, still I went along, she said she will not charge me for the order because they messed up, and she really wanted to make things right. I told her, I am willing to pay for the molds if they meed my specs, as we discussed and as per by drawing/dimensions etc. I told I would not be happy taking something without paying for it, even if they took forever, if they produced a good product, its fair to pay for it.

Anyway, when the order arrived, the molds were dirty, not a big deal, I took one and measured it, it was off by 1/4", I took another it was off by a little more then 1/4" in and all were uneven, and one was badly crushed/caved in/dented etc.

I called Natasha, she said they did their best, and said that she had sent a check in the package. At first I did not see the check, when I did find the check, it was not a full refund, it was half the amount they charged to my credit card.

When I called Natasha, she did not answer. I did however receive an email from Jim, the owner, probably her husband or boyfriend, Anyway, in the email he wrote that he had called his "colleagues" in the industry, and all told him that I was a bad customer. Which is a Joke, I laughed and responded by letting him know, that I've never purchased molds from anyone one else in the past, because I made my own, and I've never had a problem like this before., and that as a business owner he should be ashamed of himself for making up stories.

Anyway, its always good to research before we buy online, and as important to post when suppliers don't provide products and services as presented, this way we help each other.

Happy 2018 All!