I ordered three 1.5" X 9.6" round metal candle mold (order # 36874). Two of the three leaked where the tube met the base. I e-mailed for instructions on how to return for replacement and never heard back. I e-mailed again and the e-mail was undeliverable. I've made two orders to this place, the first one took an eternity to deliver (holiday and death in the family) and the second is described above. So far they're not looking so good to me anymore.