Spiral Haircase

I got what I ordered, though it took a week longer than the other haircare products site I ordered from the same day. But their customer service was non-existent. They have no phone number, just a form you can fill out. I filled out this form to ask when my products would eventually ship, and then to notify them of a typo in my address. I never got a response. Their prices aren't as good as other similar sites, but they had a product I couldn't find elsewhere so I used them. I won't use them again.

Well as I said in my previous review, I would contact the Better Business Bureau if I didn't hear from them. Well, I didn't hear from them, (as of then, anyway) and I did contact the BBB. Finally, they came out of the woodwork, after telling them directly and through the BBB that I want the order cancelled, and they said that my emails were delievered to an unattended box, and they shipped the order, anyway. I told the post office that I refuse to to accept the package, and now I see they charged my credit card. My next step is to dispute the charge. To top matters off, their website in not available. Also, on a few of the correspondences that I have received since they shipped the order, they included a phone number, which of course is not in service. They definitely lost my business, if they should ever appear again. It's too bad that a company that was once a pleasure to do business with has gone downhill.

Avoid this place! I placed an order and got confirmation for shipping via USPS. Shipment never arrived and when I looked it up on the USPS website it said only the "info" TO ship was received. It went on for weeks and weeks - I wrote them and they never, ever answered. Finally, I got my credit card company involved and voila! - I received items altho' I really wanted a refund because I had long procured them from another company when I saw what was happening. However, I thought sending the stuff back would just be another headache so I kept them. VERY UNPROFESSIONAL PLACE