SpinLife

Spinlife is a deeply dishonest company.

I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos.

I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it's going to fall off. You can't really lay down on it safely.

Spinlife says: "The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame."

Customer service first admitted the manufacturer sent the wrong thing. Now they're pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy.

Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it's the wrong item. It does not bend and practically falls off the base yet the customer service manager says it's fine.

Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary.

Do not support Spinlife.

Ordered and paid for in-home service on a wheelchair 8 days later and still haven't heard anything so I called they had no answer two days later received an e-mail stating that the service has been canceled per my request. I NEVER REQUESTED TO CANCEL

I ordered my heavy duty off road scooter 13 April 2020. Mid plague. It takes 3-5 days to deliver. I expected delays but to my surprise I got a confirmation right away. The next Friday when it didn't show I called and it had never left. They said the batteries didn't arrive and it wouldn't ship Friday because they had to be charged. Odd but okay. Need week no tracking number so I called Tuesday to check in. They said a manager would get back to me that day... a weeeek later still nothing. Finally the next week it shows up. My battery died to half in 15 minutes. Cut to two weeks from them and finally got someone to come tell me the batteries are bad. Now it's been a week since the batteries have been ordered and I call to check and there's no order for the batteries. This machine cost 2,700! To return it is 20% restock and I have to pay shipping. I was so afraid to buy but I really want my Independence back. I looked into this company for 6 months before I chose it. But I guess I made a mistake. Don't shop with them. The scooter is sweet but it has no power and it's so slow. Due to the batteries being trash. I thought I could go up a little Hill in my yard. I should be able to in this and it flipped backwards and dumped me out.

My husband is 55 and has early onset Parkinsons', He recently purchased a wheelchair from Spinlife.com. He had only had it for 2 days when the back wheel locked. The service provider, a different company from Spinlife told him it would take 5-7 business days to have someone come out and access the problem. This service provider, Pride Mobility Corp, then called to say they were sending a part out (How did they know what part to send when no one had looked at the wheelchair to see what was wrong and why a new part for a supposedly new wheelchair?) and the tech would call us when it arrived. When days passed with no word I called Pride Mobility Corp to find out the part had not even been sent yet. I said it didn't make sense to keep waiting for a part we were not even sure was what the chair needed. After some discussion the customer service rep said the tech would come out and access the chair. After more hoop jumping, the tech came and said the left motor was malfunctioning. Again, this is a new chair. The tech also advised us to order the new part and wait for it because he said he has seen people wait months for replacement chairs. Understand, my husband has gone over two weeks without the chair he has already paid for and needs to get to his job. Since most people ordering wheelchairs need them for safety and quality of life issues I want to warn people about shopping at this online site.

Took 2 months to get a mobility scooter. Every time I called customer service I would get hung up on or told a different story. Do yourself a great service and don't order from them.

Do what I DIDN'T do; read the reviews. It took FOREVER to get a refund on a wheelchair that was entirely too small. I emailed them SEVERAL times, and was told it would take 2 to 4 weeks to process the refund. Excuse me? My charge appeared on my account within MINUTES, and a refund takes 2 to 4 weeks? Give me a break! Finally, I got ahold of a customer service supervisor who apologized because the warehouse never got around to telling accounting that the item had been returned. My refund appeared within 2 minutes on my account. BUT, if I hadn't called and got in touch with a supervisor and made it plain how disgruntled I was, I'd probably STILL be waiting.

Products are fine but if you need to have your product serviced, be prepared for a lengthy process. The issue seems to be communication between the customer service department and sub-contractor company that actually performs the service. The service tech came out, evaluated what he needed and submitted the request for parts to SpinLife. The parts then got shipped to my father-in-law but when the service tech came out again, one of the parts he needed was not shipped. Communicated this to SpinLife and again, wrong part shipped again-chair still not working. Finally, after much back and forth, the right part got shipped and installed. Parts should go to the service company not the customer as we never got an invoice as to what was being ordered so how do you know you have the right parts? Fortunately, we did not have to pay for the botched service call (parts under warranty but still $179 for service call) but that was because we complained about this whole comedy of errors. The customer service department gives the impression that they will call back but in reality, I left numerous messages throughout this whole process (about a month, calling almost everyday) and got maybe two returned calls. Those occurred at the end of this experience so basically a month of frustration and stress. Don't be fooled by the BBB rating; read the customer reviews rating on the BBB site, 68% negative, and then decide for yourself.

I swear I wish my mother would have never purchased from this company. She ordered a chair and within 2 months of using this chair it was starting to breakdown. She is 80 years old and spent over 1500 dollars for this chair. The item came November 2018. By January 30th 2019 we needed it to be repaired. I called in early February 2019 to order this part. It finally came in early March.

Great! Now to get it installed.

I called them NUMEROUS times throughout the entirety of March to be told that "a service tech would call me soon" That never happened.

Finally in early April I got a response after becoming pretty heated with them. The scheduled a guy to come out and he did.

He spent about 3 hours at my house fixing the chair, and I honestly believed he tried his best to rectify the situation. This was around April 10,2019.

He no sooner left when the next few days the chair started acting up. But way more violently. It was like slipping gears now, and jerking motions. My mother is almost an invalid and is quite fragile.

I immediately called Spinlife to ONCE AGAIN get the run around. "We'll call you right back." This has not happened. I have called them every day since Monday April 15th, 2019 and RE-EXPLAIN the situation over and over and over. They 'politely' listen and say... We'll get back to you in a few hours... THIS NEVER HAPPENS.

This is a terrible company in my experience and I do not recommend them in the slightest. I would go elsewhere if I were you.

Hi once again, getting older begins to take its hold on my walking and it is getting harder and harder to get around. I have come to the conclusion that I need a vehicle now to get around. I went to this site called Spinlife.com and purchased a scooter so I can get around. When the scooter arrived it had everything I needed to get around and it is easy to take a part. The heaviest part I believe is 32 pounds. The scooter breaks down to 5 pieces and the battery is good for 15 miles, it really lasts long. Once I showed everyone how to break down the scooter everyone wanted to put it together and take it a part. The scooter costs around $680.00 I believe, go and look at the site, you can change the color from maroon to blue if you want or change it back the colors came with the scooter. I love it and it lets me get around, it has everything you need to get around, trust me, the price is right and the vehicle is sturdy seems long lasting. If you need to get around this is the place to look, why rent all the time when you can buy it at a reasonable price. Bye bye for now. Stuart

I called and ordered a scooter in March 2022 in which the sales person says it was in stock. As of today May 18th no scooter has been received or shipped. I have checked with customer service on numerous occasions and the ship date changes constantly. Today I am canceling my order and buying a GoGo scooter from local merchant. Thinking I was saving money and time has grown to full fastration. DO NOT BUY FROM THIS COMPANY!