Tom L.

Do what I DIDN'T do; read the reviews. It took FOREVER to get a refund on a wheelchair that was entirely too small. I emailed them SEVERAL times, and was told it would take 2 to 4 weeks to process the refund. Excuse me? My charge appeared on my account within MINUTES, and a refund takes 2 to 4 weeks? Give me a break! Finally, I got ahold of a customer service supervisor who apologized because the warehouse never got around to telling accounting that the item had been returned. My refund appeared within 2 minutes on my account. BUT, if I hadn't called and got in touch with a supervisor and made it plain how disgruntled I was, I'd probably STILL be waiting.