SpinLife

I purchase a HD lifter 2 years ago for more the 3 thousand dollars plus installation (300)
I was driving when the unit broke, company only cover for parts now I have to expend additional 300 dollars in labor for a unit hat is suppose to last over 10 years.
The frame is warp the HARMAR motor/actuator is a chip product that for no reason CAN'T be used ANY MORE in any unit.
Please don't used any product from SpinLIfe or Harmar Not recommend it stay away from them.

I ordered a $3500 Helio 6 wheelchair from spinlife. I spent over 90 minutes on the phone giving my representative Darrel my measurements. The chair was a week late shipping to me. I opened up the box and could clearly see that the chair was set on all of the the lowest settings for every component. I am 5'10 and it was too small for my 5'2" wife when she got in it. When i sat in it, it felt like i was on the floor and my knees were up in my face. I contacted Daryl at spinlife and he said he could do nothing for me. I then was put in touch with his boss and told the same thing. They gave me absolutely no help or advice. On my own i contacted the maker of the chair motion composites and they have been great. With several adjustments and a purchase of an ergonomic seat cushion the chair now is workable. I was give Spinlife a ZERO rating on their customer service. I would never recommend anyone to buy anything from them because if it doesnt fit or put together incorrectly you are on your own!

Purchased a scooter for my 89 yo father. The scooter worked as expected the first 11 months. Some electrical problem developed that caused the scooter to $#*! down and start the beeping process. They diagnosed the problem over the phone based on the number of beeps. Problem seemed to be the main wiring harnesses. Really!? After 11 months! Well it was still under warranty. Part was ordered and received about 2 weeks later. Took multiple calls over the last two weeks to get a tech out to put in the part. By now the scooter was unusable. Would mostly just beep and stop. Backend motor started to make a grinding sound about 2 weeks ago as well. When I check it, it's red hot. Fire hazard I'm sure. When the tech came out to put on the wiring harness he doesn't even mention what is causing the motor to overheat or make grinding sound. He is simply there as a part swapper. I will update this review as I work through getting them back out. They lie constantly. We will call you back. We are short on help. I promise we will have someone out there this week! Yeah right. RUN from this company and the junk the pawn off on the most vulnerable population. Shame shame shame on you!

After researching for over two years I finally chose edrive 19 because there is NO WAY to actually touch one of these to test drive NO SHOW ROOM ANYWHERE
For years I have enjoyed my two GO-GO'S but ground clearance has limited access to many places, including my uneven lawn.
Ordering this way is quite leap of faith Edrive19 was too tall, too tippy, too fast for my 5' 120lb self
Turns out that to return it costs. $400 plus $200 restocking fee and additional charge to rewrap! $600 test drive! NOT CUSTOMER FRIENDLY bad customer relations, "sorry, we only sell " No spinlife ever again

I ordered a "walker holder" for my mother's mobility scooter (for Christmas). It shipped on December 8th, but was not opened until Dec. 25th. Because I live in a different city than my mother, it was another two weeks before I could travel to see her, mount the walker holder, and try it out. The holder mounted correctly on the scooter, but neither her hospital issue walker, OR her rollater would mount correctly on the holder.

I repackaged the item in the original packaging and brought it back home. I contacted Spinlife to request a Return Authorization and was denied because of the 30-day return rule. I appealed for additional consideration because of the Christmas holiday, and was denied again. Now I own a brand new walker holder that is absolutely useless to me (or my mother).

I would understand the return policy if this was an item that had been worn, used, or had some type of shelf life or personal care use... but this is a welded piece of metal that has never even been used.

I will NOT order from this company again, because of the strict return policy.

ORDERED MY PRIDE RAPTOR ON 9 DEC 2020, IT WAS DELIVERED ON 18 DEC 2020. I WASNT EXPECTING DELIVERY UNTIL THE MIDDLE OF JANURARY. MY SALES REP BETH DID A GREAT JOB ANSWERING MY QUESTIONS AND TAKING MY ORDER. TOOK ABOUT AN HOUR TO UNPACT THE SCOOTER AND INSTALL THE MIRRORS AND COWLING. CHARGED THE BATTERIES OVERNIGHT. SCOOTER CAME IN EXCELLENT CONDITION, EVERYTHING WORKS GREAT. THE SCOOTER IS LARGER THAN I EXPECTED. THATS GOOD. IM A BIG GUY. LOW SPEED IS ABOUT THE SAME AS MY GO GO SPORT BUT THE HIGH SPEED IS AMAZING, THAT WILL TAKE SOME GETTING USED TO. NO PROBLEMS WITH THE THUMB THROTTLE BUT IT WILL TAKE SOME GETTING USED TO. THE BRAKING IS REALLY GOOD. R&L CARRIERS DELIVERD THE SCOOTER. TED THE DRIVER PUT THE SCOOTER IN THE MIDDLE OF MY GARAGE, MAKING IT EASY FOR ME TO TEAR DOWN THE PALLET WHEN UNPACKING THE SCOOTER. VERY HAPPY WITH THE SERVICE SPINLIFE PROVIDED, R&L CARRIER. IM REALLY HAPPY WITH THE SCOOTER.