SpinLife

Spinlife has been horrible to work with. My father in law purchased a chair with a white glove delivery to have them install and setup the chair for a total of $1500. He had emphysema and COPD. The chair broke in about a month and a reset would fix it by unplugging and replugging the electrical interface. The device failed after about 2 months and we started to contact Spinlife to resolve the issue. We called March 3,2015 to have the chair repaired as we were in the in the warranty period easily. Well it is July 24th and we have not received any sort of corrective action. We have called in at least 15 times and received oh yes, it is on the way and we will refund you completely, but this company does not support their products! They are a awful company. Please do not order anything from them as they will not support you in any way. My father in law died while waiting for this company to fix his chair. Just another sad story where Spinlife needs to stop taking advantage of older people and start supporting the people that have purchased from them. My family and friends will all hear of my experience and will never do business with this Den of Vipers again. Sincerely, Dan Smith -ROANOKE, VA

I made the mistake of purchasing an E-Z-Go deluxe from these people two months after I got it the joystick started sticking not sticking as far as the the the joystick itself but the joystick would keep creeping you along also adding no breaks to the situation so that when you pull up to a table or to a counter smash goes your knees into it they tell me that this isn't covered even and first they tell me that I'll have to call the manufacturer then they tell me that it's not covered under warranty and that these are wearing part the seat base had these stuffings fall out of the leading edge so that there is a 3 in by 3 in by 21 in Long piece of foam that just crumbled off of the leading edge of this of the seat cushion and fell out underneath the seat cover and so now I keep getting dumped forward out of the chair when I try and sit in it again no warranty.the armrests had the cushions crumble from the sides, again only a few months after purchase, and the spinlife bunch are nothing but smartmouthed no-account, junk peddlers, that RELISH in telling you "tuff $#*!, that joystick costs 588.00" and then you keep sending me brochures to buy more scooters, you junk peddlers can keep your $#*!...

Had one for over a year and still waiting on parts. I had the white white glove. No manual. They don't stock parts.
John McCown

It's been over a year since we received the (very expensive!) chair and we are still waiting for Spinlife to fix the problem! I tried to leave a review on their website but lo and behold, I cannot do so... interesting, no?

Based on the extremely enthusiastic recommendations of the agent I ordered a PR 535, paying for upgrades that included oversizing the chair and also upgrading to a "lifetime" premium fabric (Brisa). Unfortunately, the actual dimensions of the "large" chair are smaller than advertised, and are closer (slightly smaller) than the dimensions of the standard chair. They sent out an adjuster/repair person early on, and the gentleman agreed the chair was not the correct dimensions. Additionally, it lists to one side. Not only has Spinlife not corrected the problem, I cannot even get anyone to respond to me since the rep was here over a year ago!

The seat back is very padded and comfortable as long as you are not a large person. However, despite the website claiming it fits a 6'2" person, the back is VERY short. My grandson in the one picture is ~5'6", and his head is well above the back - the other grandson is ~5'10". The back on the old chair being replaced cost less than 1/6 of the new chair and was not oversized, yet the back is higher! My husband needs to use an extra cushion on the seat as there is not a lot of padding on the seat cushion itself. The "premium" fabric is so slippery my husband has to be careful when he uses the lift mechanism, and the "protective" covers are unusable.

All in all, dealing with Spinlife meant spending nearly $2,000 for fake promises, product hype and no real customer service. My advice is stay away!

I PAID IN FULL FOR A GOLDEN TECH. ASSIST CHAIR FROM SPINLIFE. AFTER WAITING 2 MONTHS I CONTACTED SPINLIFE. THEY GAVE ME A DELIVERY DATE OF TWO MORE WEEKS. ANOTHER MONTH WENT BY WITH NO CHAIR AND NO RETURNED EMAILS. I BEGAN CHECKING. MY CHAIR WAS DELIVERED 200 MILES SOUTH OF ME AND WHEN I CONTACTED THAT STORE, THEY SAID THEY COULD NOT DELIVER DUE TO THE 200 MILE DISTANCE BUT THERE WAS A STORE LESS THEN 1 MILE FROM MY HOME AND THEY WOULD CONTACT SPINLIFE TO HAVE IT PICKED UP AND DELIVERED NEAR ME, ACTUALLY THERE ARE 3 WITHIN 4 MILES. AFTER WAITING ANOTHER 2 WEEKS WITH NO RETURN TO MY 2 E-MAILS, I CONTACTED SPINLIFE AND CANCELLED THE ORDER ONLY TO BE TOLD I WOULD BE CHARGED FOR THE DELIVER FEES AND RESTOCK FEE. A WEEK LATER I RECEIVED A AN E-MAIL FROM SPINLIFE TELLING ME THEIR DELIVERY PERSON HAD COVID AND THAT WAS WHY THERE WAS A LONG DELAY. THIS WAS A TOTAL LIE BECAUSE I HAD SPOKEN TWICE WITH THE SOUTHERN STORE WHO WOULD NOT DRIVE 200 MILES AND SAID THE CHAIR WOULD HAVE TO BE RESHIPPED. TODAY I RECEIVED A CALL FROM ANOTHER WHITE GLOVE DELIVERY STORE, ONLY IT IS 100 MILES NORTH OF ME AND THEY WANT TO DELIVER MY CHAIR ON SATURDAY OR I MUST WAIT ANOTHER 3 WEEKS DUE TO THE TRAVEL DISTANCE., I HAVE REFUSED TO ACCEPT DELIVERY. I KNOW THE 3 STORES IN MY HOME TOWN AND THEY REPRESENT SPINLIFE DELIVERY BUT WERE OVERLOOKED. YOU CANNOT ACTUALLY TALK TO SPINLIFE MANAGEMENT, YOU WILL ONLY GET A CALL CENTER. THERE IS NO ACTUAL BRICK AND MORTOR STORE, IT IS JUST VIRTUAL. DO NOT DO BUSINESS WITH THIS COMPANY; BUT IF YOU DO, NEVER PAY IN ADVANCE. AND BUYER BEWARE!

I am a 100% Disabled Veteran going through the VA ILP program.

A chair was ordered from Spinlife and provided to me between Sept 24-28-2021. To help with my disabilities and back pain.

The tech they sent put the chair together wrong which caused the chair to become unbalanced and to eventually become unstable and break in other areas of the chair.

I called Spinlife and reported this as soon as I noticed this within the 30 day warranty period.

When the tech was sent back to put the chair back together the full extent of the damage was realized and I was told a part would be ordered and the chair would be fixed.

Over a month later, nothing from the company but silence. So I called Spinlife back, and all that had been done was they reached out to the manufacturer. Who when I called back had not reached back out to them nor had Spinlife been keeping track of that requested part.

After that call, within a couple weeks, a replacement part appeared at my door with no notice, and when opened was completely broken.

I called and reported all this to Spinlife, as well as several calls checking into why nothing was being done. Speaking to the highest of people, I was told, in the company who could make this right.

Spinlife management tells me they have reached out to the manufacturer. "That I will just have to wait like them." That there is, "nothing we can do at this point."

As a disabled veteran with mobility issues, I now have this huge broken chair in my house with a nearly equally big broken part.

No one IN REALITY is doing anything but moving the issue from department to department, seller to manufacturer, manager to manager. This is pure neglect and using stalling tactics to circumvent their responsibilities. They simply will not own up to their mistakes and replace the chair. Nor will they fix it.

I say this because I received the chair Sept 28th and it is now Feb 4th.
It has been 129 days
That's 4 months and 6 days.

Completely subpar, and unacceptable service.