Spinlife has been horrible to work with. My father in law purchased a chair with a white glove delivery to have them install and setup the chair for a total of $1500. He had emphysema and COPD. The chair broke in about a month and a reset would fix it by unplugging and replugging the electrical interface. The device failed after about 2 months and we started to contact Spinlife to resolve the issue. We called March 3,2015 to have the chair repaired as we were in the in the warranty period easily. Well it is July 24th and we have not received any sort of corrective action. We have called in at least 15 times and received oh yes, it is on the way and we will refund you completely, but this company does not support their products! They are a awful company. Please do not order anything from them as they will not support you in any way. My father in law died while waiting for this company to fix his chair. Just another sad story where Spinlife needs to stop taking advantage of older people and start supporting the people that have purchased from them. My family and friends will all hear of my experience and will never do business with this Den of Vipers again. Sincerely, Dan Smith -ROANOKE, VA