SpilsburyReviews 42

I recently got back into doing puzzles. I saw a beautiful Italy puzzle on Spilsbury, and went back and forth due to the cost of both the puzzle and the shipping. I tried to find an offer for a first time customer but could not. I decided to treat myself, and started working on it last Sunday. What a mess. The pieces are poor quality, and as I started sorting through the 1000 pieces, I was super disappointed to see ripped pieces, bent pieces, and some with the picture actually missing from the cardboard. I couldn't even find the pictures floating around to glue them.
I called, got an Indian call center, and he offered a refund of the puzzle, but not shipping (which was $10.95), or a replacement. I begrudgingly took the replacement. It came today, and while I hope the pieces are intact, clearly it's the same poor quality cardboard.
Now they send me endless discount offers, but this has so burned me I won't buy again. I am wondering, are they the same company as Bits n Pieces? They have the same area code, and even same website layout. At any rate no more puzzles from here for me.

I placed an order for $17 on November 28 and needed them asap so I paid $19 for express shipping. It is now December 4 and have yet to receive the puzzles. I called to be reimbursed for the shipping or cancel the order was told that they would not reimburse the shipping as the shipping time is when it leaves the warehouse and it had already shipped so I couldn't cancel. Do not order from them, there are other sites

Placed an order in early March. Was sent a "free" puzzle in a couple weeks. Rest of order was canceled because it was no longer in stock. Was charged over $12 for shipping the "free" puzzle. Will never order from Spilsbury again.

Kimberly Karr
Of Hazelhurst, WI

It would be five star except for the last order I placed. The shipping took forever, it never took that long before. I was a little scared to place this order if this order takes as long as the last order then I will think twice about ordering from here anymore. We really like Ken Zylla so I will be upset if I stop ordering.

Ordered 3 1000 Piece puzzles. 2 of the 3 had 2 pieces missing. The third one had 1 piece missing and 2 duplicate pieces. Was going to request a refund but after reading the reviews (which I did not do before ordering) I won't bother. I will not order anything else from this site.

Spilsbury puzzles aren't so bad. As a company their very, very poor choice of shippers, FedEx Ground is lousy. Order placed on 17 November arrived 23 December. WTF? Just from Ohio to Washington? The order kept not being delivered, day after day it said it was on the truck but never was delivered. The outright lies on the FedEx delivery tracker were amazing! It took so long Spilsbury reordered on 12 December. It is 30 December and that order has never arrived. Spilsbury-DITCH FEDEX GROUND! Do not order from Spilsbury just because you are not likely to receive your order.

I placed a order then read several negative reviews. My order was delivered quickly, accurate and excellent quality of the puzzle pieces. Would purchase again from this seller.

Called Spilsbury to place a puzzle order for one that was on sale plus had a code for a second free puzzle with this same order. Never received puzzles so investigated. When I called Spilsbury they didn't give me any reason for why they were never shipped but offered to ship me another order. They told me both were in stock. Never received the 2nd order... so when I inquired about it, Spilsbury told me they had to cancel the 2nd order of the puzzle I really wanted because it was out of stock. REALLY?! Buyer Beware!. The left hand doesn't know what the right is doing. Instead of crediting the purchase back to my credit card... Spilsbury told me they would send a check refund to me via mail. Yeah right... crossing my fingers on this one! Sure I'll be calling because I'll never receive "it". They 1st said they were giving me a store credit for a future purchase. I told them absolutely not... why, to go through the anguish of them flubbing up a 3rd order. NO THANKS! I'm surprised they are still in business and have a feeling my dilemma is far from over. Never ceases to amaze me how companies like yhis can remain in business being so disjointed & scammers. Don't read the rest of the reviews... they are just as depressing as mine!

Got an email Spillsbury was having a sale. Ordered 15 sale items on 4/14/21.10 items were shipped 4/16/21 - a little slow, but OK. Never got the remaining 5 items, got an email cancelling 2 of them on 5/3/21. Finally contacted them on 5/12/21 - said the other 3 are out of stock. They charged me $17.99 for shipping on the 15 items, only refunded $2.13 via hard copy check - that doesn't make sense to me. Don't have a sale and let people order things you don't have and rip them off for $17.99 shipping. Plus they are supposed to give you a free puzzle, that didn't happen either. All around poor service.

I received my order in record time, and the puzzle was just fine. The brand of the puzzle was "Aquarius."

I spent over $51 for the 1000-piece "Caught Napping" Spilsbury puzzle (from a painting by Persis Clayton Weirs) for my wife. She became thoroughly frustrated with edge pieces that didn't lock together--they had to be Scotch-taped--and the amount of "puzzle dust": She put the pieces in a colander and shook it. Too bad I'd not read the reviews prior to the purchase; I will "eat" the $51+ and not bother to contact the company. As another reviewer said, If I could only give less than one star...

I have NEVER in my life written a negative review on a company before. However, I am so angry right now! I have spent hundreds of dollars buying puzzles from them. It usually takes forever to receive them in the mail or I get a notice that a puzzle or two is unavailable. Because of this, they send me a coupon in the mail for $5 my next order. Last night I placed an order for $39 & tried to use my coupon code to get the $5 off. My receipt did not reflect the discount so I sent them an email asking for them to apply the $5 to my order. They sent me back a response that said my $5 off isn't valid unless I spend $50. No where does it say this on the mailer coupon. I called customer service and spoke to Dani. She repeated the same thing as the email. I asked to speak with her supervisor & she said they weren't available. I asked what their name & contact number was so I could call them. She said she can't give out that info. I told her I was so frustrated that I wanted to cancel my order and I will never order from them again. She said my order has already been processed & she can't cancel it! Meanwhile it will take 2 months to receive the puzzles that they "already processed". This company is a joke! They were willing to lose a repeat customer for $5! Please don't order from them. They don't deserve to be in business!

I ordered 2 puzzles, but was only shipped one. The one I didn't receive was marked off on the shipping document so they knew they were not shipping one that was ordered. However they thought it was acceptable to go on and charge my credit card for both puzzles. After a long struggle to finally get a customer service agent on the phone I was basically told too bad, I only got a store credit, which they bragged never expired. If I had bought one and returned it, I could understand the store credit only. But to charge me for something they knew they weren't sending I consider robbery. I did use my store credit, but will never shop with them again and won't recommend them to anyone!

I ordered three puzzles and was immediately charged $9.99 for shipping of those items. Received a note that only one puzzle was available so charge for shipping should have been $7.99. Yeah, try to get THAT back! When I called, the woman actually yelled at me that it was the correct charge. I will have to go through my credit card company to get that resolved. Also, the free puzzle was damaged with a big hole in the center of it. Is "free" how they get rid of their damaged stuff?

I have already written a review regarding this horrible company but this is now an update. After going back and forth at least 5 times between emails and live chat telling me that my order was either on it's way or on backorder I have now received in the mail a post card stating my order, which I placed 1 1/2 months ago has been canceled. How INCOMPETENT can a company be and how can they stay in business? Don't ever buy or attempt to buy from this crap hole of a company.