Tiffany M.

I have NEVER in my life written a negative review on a company before. However, I am so angry right now! I have spent hundreds of dollars buying puzzles from them. It usually takes forever to receive them in the mail or I get a notice that a puzzle or two is unavailable. Because of this, they send me a coupon in the mail for $5 my next order. Last night I placed an order for $39 & tried to use my coupon code to get the $5 off. My receipt did not reflect the discount so I sent them an email asking for them to apply the $5 to my order. They sent me back a response that said my $5 off isn't valid unless I spend $50. No where does it say this on the mailer coupon. I called customer service and spoke to Dani. She repeated the same thing as the email. I asked to speak with her supervisor & she said they weren't available. I asked what their name & contact number was so I could call them. She said she can't give out that info. I told her I was so frustrated that I wanted to cancel my order and I will never order from them again. She said my order has already been processed & she can't cancel it! Meanwhile it will take 2 months to receive the puzzles that they "already processed". This company is a joke! They were willing to lose a repeat customer for $5! Please don't order from them. They don't deserve to be in business!