Bridget D.

I recently got back into doing puzzles. I saw a beautiful Italy puzzle on Spilsbury, and went back and forth due to the cost of both the puzzle and the shipping. I tried to find an offer for a first time customer but could not. I decided to treat myself, and started working on it last Sunday. What a mess. The pieces are poor quality, and as I started sorting through the 1000 pieces, I was super disappointed to see ripped pieces, bent pieces, and some with the picture actually missing from the cardboard. I couldn't even find the pictures floating around to glue them.
I called, got an Indian call center, and he offered a refund of the puzzle, but not shipping (which was $10.95), or a replacement. I begrudgingly took the replacement. It came today, and while I hope the pieces are intact, clearly it's the same poor quality cardboard.
Now they send me endless discount offers, but this has so burned me I won't buy again. I am wondering, are they the same company as Bits n Pieces? They have the same area code, and even same website layout. At any rate no more puzzles from here for me.