On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Speert.com is your best source for quality personal care products and fashion accessories. Our selection ranges from our original Handmade Tortoise combs and beauty accessories from Switzerland, Germany, & France to High Fashion Designer eyewear from Gucci, Ray-Ban, Oliver Peoples, TAG Heuer and many more.
Speert Reviews Summary
The company enjoys a strong reputation for its quality products, particularly in the eyewear category, with many customers highlighting the comfort, affordability, and fast shipping. Positive sentiments often revolve around the ease of ordering and responsive customer service, which enhances overall satisfaction. However, some concerns have been raised regarding product consistency, such as incorrect frame shapes and loose hinges, indicating a need for improved quality control. Additionally, a few customers experienced issues with their orders being sent to incorrect addresses, suggesting that communication and order management could be further refined. Overall, the company demonstrates a commitment to customer satisfaction, yet there are areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I placed 3-4 orders with this company and didn't have a problem until the last order. The lens kept coming out of the glasses. I emailed the company and they told me to fix them. If I couldn't fix them, I was to return them and they would fix them or replace them. This is great, but I had to pay postage to send the glasses back. When I requested they pay the postage, they repeated their first offer and completely ignored my request. I would advise not buying from this website since they do not back up their products until you pay the postage for the return. A really poor way to do business. Try another website with a better policy for returning defective items. I can't imagine anyone returning a defective product and having to pay postage to send it back. How do they justify this policy?
Glasses are WAY too big for me and my boyfriend! Got lighted readers and they are dead after two nights! JUNK! And their return policy is where it isn't worth the bother!
The color of the product was nothing like it appeared on the website. When I communicated with a customer service representative, they were argumentative and rude. I will be returning the glasses, paying for shipping and a 15% restocking fee. I will never purchase from them again. This is a case of "you get what you pay for" and then you pay again to send it back.
My first order was great, glasses fit wonderfully and good quality. Second order I order some for my mom and myself - two fit well and the third was HUGE! The company when you try to deal with them over problems was nasty and rude. I was told to go to a mall store and have them fix them.
Although the glasses are quite nice, they are too small for my head, and the company has no choices in 'width' of the glasses. Extremely disappointing, do not buy their products unless you have an extremely SMALL head
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members