Soufeel

I placed an order for custom items for gifts that said 3-5 day production, then I paid for the 3-5 day shipping, giving my items plenty of time to arrive before Valentine's Day (February 14). Initially my order said that they would ship on February 8, but when that day arrived and I checked my order status, it changed to not shipping until the end of February. All of my attempts to contact customer service have not been answered, other than one email in French that simply asked if I was satisfied or dissatisfied - no other information or response to my inquiry. Their website states that they are out of New York, but that is clearly not the case. Very disappointed and still not sure if I will ever receive my order... or even a response from the company about my order.

I placed an order from this site on December 18 and still haven't received it as of today 1/3/2017. Have tried calling the number listed and always get a recorder. Emailed the first time and someone responded telling me they had to remake it because of the picture clarity. And it would be shipped out in one day on 12/28 with a tracking number. Still haven't received package or tracking number. Don't waste your time or money ordering!

There was no tracking number sent when I purchased this item, and the tracking available on the website was useless. When my order finally arrived, the "7 inch" bracelet was actually only about 5 1/2 inches, so with 3 days to go before Christmas, now I have to hope someone has a replacement bracelet locally. Their response to my complaint is that they have a 365 day return policy. NOT a help when we only have 3 days before Christmas, and it took them forever to get it here in the first place. I did not realize this company was in Asia, or I would not have ordered from them.

Thought I'd give Soufeel a try having seen the advert on Facebook.
I have to say, what a fantastic product it was. I'd had our engagement photo on the sterling silver heart and was really happy with the outcome.
The sales team were great and I was given lots of updates via email to keep me informed how my purchase was progressing. Quick delivery and efficient customer all followed up with a great product. 5 stars Soufeel and thank you.

Ordered a photo wallet and included photo to be etched/engraved or whatever. The resulting image looked nothing like my husband and my granddaughter's face was barely visible. Contacted seller and was told No Refund. Buyer BEWARE!

I ordered a key change. You are to scan it and it plays via a device that scans it the song you choose. It came with NO instructions to provide the person who the gift is for. I contact customer service as I downloaded their soufeel app and there's no where to scan it. They replied with a video that's an advertisement of the product bought. Back and forth... Still no instructions. Google it... And you have to download a third party app... Spotify in order to scan and play the song. Not everyone wants Spotify on their phones. They refuse to refund me as it's a custom gift. Do not waste your hard earned money on this company.

This company first told me that my order was out of stock and if I didn't get back to them within 24 hrs that they were going to automatically change my order to something different. After I told them that I wanted the item that I initially ordered, they magically got a shipment in the next day and shipped it out. Then I receive a call from a lovely lady many states away saying that she received my order and when I finally got in touch with the company their solution was to simply ask the other customer to send it to me and offered me a $3 coupon. At this point, if I ever get the product I purchased at all, it won't be in time for Christmas. I understand mistakes happen but not taking responsibility for their mistake is poor business. Offering $3 dollars to spend at their company is a joke because I don't intend to spend money here ever again. I do not recommend purchasing from here. There are plenty more of reputable businesses that provide better service.

I finally received my package! It's smaller than what I seen online but I've been waiting over a month so I guess it'll do! I ordered my necklaces and charm bracelets in April in enough time to receive it by Mother's Day. 1 set was for my daughter the other my mother in law. Well long story short my daughter got hers today and I had to ship my mother in laws today. We went to Florida for Mother's Day if my packages would have made it on time I could have took my mother in law her gift but instead I had to pay $30 to ship it to her. I was inconvenienced all the way around the board! I don't think I'll be ordering anything else from Soufeel! Customer service sucks! The shipping time frame is misleading! Sad part is they don't even care! They don't even try to make it right with you!