Soufeel

I ordered a wallet at the end of December and payed about 50 bucks for the custom made wallet. It was expected to be at my address on January 4th. January 4th comes and I check the tracking number and it tells me it got to the wrong post office and the post office sent it back because my address was not one this post office ships too. I contacted the post office as soon as I had seen that it was there as it was the next town over only 5 Mintues from me I was going to have them hold it and I could come get it. Post office told me they can't do that and that they must send it back. I reached out to customer service on Soulfeel and described my issue and asked for a refund. They told me they can not give me to contact the post office. I told them I have already done that and the post office can not be of assistance. They also told me they can not give me a refund per " company policy " until the package returns to thier facility. I waited 6 weeks and kept contacting the customer service within reasonable time spans to see about a refund as it should have returned or may of gotten lost in the mail. They kept telling me I have to wait " days " as they put it and they refused to give me at least a estimate for how long so finally after that I messaged them again apparently they got the item back and " destroyed " the item and said that I can get a refund or they can remake it and resend it. But because I've waited so long and didn't want to maybe not get the package again I opted for a refund. They gave me the refund and told me to wait 7—20 business days for the refund to show on my account and they said " if the refund doesn't show in 20 business days to contact my bank or payment provider for further assistance" well we will see considering I used chime...

Ordered my sisters birthday present and it said 8-10 days haven't even received my ordered and it's nearly been a month. I have tried to get in contact but no one will reply and i haven't even received an email about my order since i ordered it. And the tracking won't work either

Finally received my order January 7th! The nice wood box it was in was damaged, I'm still in the process of putting the puzzle together but one piece that fit together with another piece wasn't complete so there was small hole in the puzzle. The pieces are nice and the quality is good just kinda sloppy.

I've been trying to contact any of your staff over email, haven't heard back it's been a week, i can't track my package because it says my email isn't registered even thought you guys send the confirmation letter and order number TO MY EMAIL. I ordered a custom lighter and i would just like to see where my package is at, considering all these horrible reviews i'm worried i'm getting scammed or ripped off i understand it may take a while to arrive but i would at least like to see where my order is.

I definitely would NOT recommend ordering ANYTHING from Soufeel! Not only was my experience with them absolutely terrible, but after purchasing an item from them, I read other reviews which I wish I would've done prior to ordering from them learning there were more bad experiences from others as well than there were good! I'll start by stating that I ordered a necklace which was a locket with a photo inside of a good friend of mine and her grandmother who's passed. This was meant to be a very special sentimental gift for a close friend's birthday who'd been struggling with the passing of a loved one. First, I will say they are waaaaaay overpriced for the the quality of their product. The photo inside looks cheap and like a piece of cheap plastic is covering it. I had something engraved on the inside which is illegible. I only know what it says because I ordered it and know what I asked them to put. Without telling my friend what it says, she'd never be able to figure it out. The locket overall looks dingy, dusty, worn and as If she's already had it for years as it also has scratches and stuff on it. Second, I had to place an order twice with them. The first time it had been 4 weeks I hadn't received it and when I contacted them I was told it was delivered in the mailbox and to check around my house and on the porch and with neighbors
And They would check with the carrier and get back with me in which they never did. After a week and multiple attempts of trying to find someone to help me with the issue I finally was able to have communication with someone who again told me the same thing. At this point I'm convinced I was receiving automated responses. After three days of this constant automated back and forth they said they would have it re made and shipped to me again but it would take another 3-5 weeks before receiving it. Right after to agreeing to have another one shipped I was personally asked to leave a nice review. Yea right! I will leave a review for sure, and it will be nothing but truthful! It was a little over two months and I finally did get it. Third, the customer service is absolutely terrible and almost beyond what I can describe! There is absolutely no way to contact anyone by phone or to speak directly with an associate. Everything must be done through email. As I stated before, you get nothing but generated automated responses and you're going through hell and fire before actually communicating with a person via email. I'm not for sure on this, But the tracking numbers provided are not legit I'm suspecting, as with both orders when I attempted to track my orders using the tracking numbers provided, they did not exist! Due to the process and my experience with cust serv. I was almost convinced I was being scammed and would never receive my order and have to take a loss on $75. In my opinion the whole overall process from ordering to dealing with the bad customer service and not getting what you pay for is a complete total headache and not worth it at all! I also feel as though your are definitely taking a gamble by purchasing with them as u may not get what u thought U were getting and that's if u get it at all! What I received was definitely nothing Compared to the pictures of pieces they advertise and show on the website! Save yourself the time, money, and headache and just stay far away and order from somewhere else and ALWAYS be sure to check the reviews prior to ordering ANYTHING online from a place/site you're not familiar with! The only reason I gave them two stars and not one or NONE is because I did eventually get my order, it just wasn't anything how it was pictured! Hopefully this helps!

Where to start. Typically when you buy something from a vendor if there was an issue with your order they will work with you to make it right.

In this case, I miscalculated on the sizing, and when asked if I can return the incorrect size for a refund as I'd already purchased the correct size, I was told I'd assume responsibility for shipping the item back.

Not to the US Hub, but to the original factory in China. This would have been well over $100 worth of shipping to get a $40 refund.

So instead I'll be keeping both bracelets and just reselling the one that is too small at a loss.

Additionally we are already starting to notice tarnishing on the "sterling silver" charms.

Overall poor experience, with a long wait time between initial order and actual delivery.

The one thing I can say was positive is that the charms are universal, so I can buy from any other reputable online shop and they will still fit those bracelets or additional charms.

Picture not very clear. Otherwise I am very pleased with quality of keychain. I will attempt to contact Soufeel and see what kind of response I get.

They do not listen to their customer at all. The cast blame on their sub par products on the clientele and act as if we will just accept such poor customer service. I ordered a wallet for my wife on mother's day that was meant to have a photo of our child on it. What I received looked terrible and nothing like our son. The customer service rep kept telling me, that she appreciated "my understanding" of the situation but she NEVER had it. She wrote me off completely. NEVER order from this company.

I ordered a gift for my boyfriend, it's been about a month still haven't received it. And I was changed immediately, but never received a confirmation email. I may have put in thw wrong email, I highly doubt it though. I have no way of tracking my item and I can't contact them. They are not responding.

I order my gift of December 2, spoke to a representative a they stated my order would update in 5 to 7 days. Since then I can't get a response or check the status of my order and it is Thursday December 20th. Im trying to figure out where i will find something equivalent when this establishment to my money and I have not order/

As I type this I am waiting on 2 orders to arrive. One place 04/8/2021 it's 6/14/21 this is ridiculous

Not satisfied with this company service... haven't ship yet after a month. No phone number contact through emails.

I ordered a necklace with my boyfriend's name on it like three weeks ago and the shipping email thing comes up blank when i try to look. I spent $25 on a necklace. That's a lot. I want it to be here or i want a refund. I don't have time for this

I don't recommend you use this service until they fix the customer service. I was looking for a present to my boyfriend, and I liked the wallet with any picture I want option. When I clicked to place an order, I was notified that I will get a phone call "soon". I waited for a while, and the next day I placed another order. This time they called me right away. When I explained that I placed an order yesterday, they said they didn't see it. This customer manager that talked to me was really rude, so I decided not to place an order at all. I like the ideas they offer, but the customer service is something they need to deal with.

Ordered two personalised charms, I'm very disappointied with both. My chosen photos looked great when displayed in the 'locket charm' on the screen but you must bear in mind that the size of the actual charm you receive is much, MUCH smaller and not all photographs will lend themselves to such miniaturization. A preview of the 'true' size would have been helpful. If buying as a gift I highly recommend that you give the recipient a strong magnifying glass as well - they'll definitely need one!

My charm is the same. The picture is so small and so dark that you can't even see it. I am really disappointed with it. Not to mention that even though they advertise delivery in 2 to 5 business days it took 13 days from the time ordered. I was never able to reach them by phone and no one returned my phone calls when I left voice messages. I would no recommend this company. I was going to order several more picture charms but I will not order now.

I ordered my necklaces may 7th for a 2 year anniversary on the 29th of may and its June 3rd now and i still havent recieved them!

I ordered this product on January 30th thinking it would get here in time for Valentine's. Then I recieved a email that no product being shipped out until February 17th. Fine ok well here it is the 18th and it says my product is still being processed almost 3 weeks later! But then says should have shipped on February 11th so shouldn't it be done already and just be waiting to be shipped on the 17th like the email says! I've tried to contact them all I get is the same email saying they weren't shipping anything from January 30th til February 17th. Yes I already know that. Why can't I talk to a human.

I ordered a photo charm on March 7th and never received a conformation of my order I have submitted 2 tickets and the only answer I got was their automated response. After reading reviews I understand I haven't waited as long as some other people but If you are concerned about placing an order with an unknown company and like receipts or order conformations and customer service that you can contact THIS IS NOT THE COMPANY FOR YOU. Honestly I don't even care if my photo charm is wonderful or terrible because the crappy customer service has put a rain cloud over this whole experience.

This is my 3rd attempt to contact cust svc about reordering a charm I received as a gift for xmas. Its a simple request and all I require is a human being to talk to. My charm was accidentally dropped down my sink drain and I wanted to replace it. My friend ordered it for me. I have the order # just need to see if this is possible. It was a photo charm. Hoping you keep order histories and still have exact charm and photo on file.

I placed an order on Black Friday and the email stated it would be shipped in 2 to 4 days. I still have not received my order and it is a Christmas Gift.

I just found out my order is somewhere in China.

I ordered a necklace with my fiancé's name on it, i have not received a confirmation email. I keep looking at the tracking process but it has said processing since i have ordered it. I cant seem to find an email to get ahold of them. I feel like i've waisted $30. Highly annoyed

Im waiting for a response. I emailed them because I never got a confirmation email. I want to track my order but I cant so Im very confused.