Stacie M.

I definitely would NOT recommend ordering ANYTHING from Soufeel! Not only was my experience with them absolutely terrible, but after purchasing an item from them, I read other reviews which I wish I would've done prior to ordering from them learning there were more bad experiences from others as well than there were good! I'll start by stating that I ordered a necklace which was a locket with a photo inside of a good friend of mine and her grandmother who's passed. This was meant to be a very special sentimental gift for a close friend's birthday who'd been struggling with the passing of a loved one. First, I will say they are waaaaaay overpriced for the the quality of their product. The photo inside looks cheap and like a piece of cheap plastic is covering it. I had something engraved on the inside which is illegible. I only know what it says because I ordered it and know what I asked them to put. Without telling my friend what it says, she'd never be able to figure it out. The locket overall looks dingy, dusty, worn and as If she's already had it for years as it also has scratches and stuff on it. Second, I had to place an order twice with them. The first time it had been 4 weeks I hadn't received it and when I contacted them I was told it was delivered in the mailbox and to check around my house and on the porch and with neighbors
And They would check with the carrier and get back with me in which they never did. After a week and multiple attempts of trying to find someone to help me with the issue I finally was able to have communication with someone who again told me the same thing. At this point I'm convinced I was receiving automated responses. After three days of this constant automated back and forth they said they would have it re made and shipped to me again but it would take another 3-5 weeks before receiving it. Right after to agreeing to have another one shipped I was personally asked to leave a nice review. Yea right! I will leave a review for sure, and it will be nothing but truthful! It was a little over two months and I finally did get it. Third, the customer service is absolutely terrible and almost beyond what I can describe! There is absolutely no way to contact anyone by phone or to speak directly with an associate. Everything must be done through email. As I stated before, you get nothing but generated automated responses and you're going through hell and fire before actually communicating with a person via email. I'm not for sure on this, But the tracking numbers provided are not legit I'm suspecting, as with both orders when I attempted to track my orders using the tracking numbers provided, they did not exist! Due to the process and my experience with cust serv. I was almost convinced I was being scammed and would never receive my order and have to take a loss on $75. In my opinion the whole overall process from ordering to dealing with the bad customer service and not getting what you pay for is a complete total headache and not worth it at all! I also feel as though your are definitely taking a gamble by purchasing with them as u may not get what u thought U were getting and that's if u get it at all! What I received was definitely nothing Compared to the pictures of pieces they advertise and show on the website! Save yourself the time, money, and headache and just stay far away and order from somewhere else and ALWAYS be sure to check the reviews prior to ordering ANYTHING online from a place/site you're not familiar with! The only reason I gave them two stars and not one or NONE is because I did eventually get my order, it just wasn't anything how it was pictured! Hopefully this helps!