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Ordered two personalised charms, I'm very disappointied with both. My chosen photos looked great when displayed in the 'locket charm' on the screen but you must bear in mind that the size of the actual charm you receive is much, MUCH smaller and not all photographs will lend themselves to such miniaturization. A preview of the 'true' size would have been helpful. If buying as a gift I highly recommend that you give the recipient a strong magnifying glass as well - they'll definitely need one!
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We apologize for the inconvenience caused to you. There has the size information on our official website of the products. And we'll certainly share your suggestion with our team to provide you a better service in the future. Have a nice day! -Caroline