On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Total scam, they say they are out of New York and my credit card was changed from Hong Kong. When I emailed asking where my order was, 12 days later they said it will still be 4-5 business days my order hasn't been processed. That was the lead time when I ordered. Fine, emailed back that I want to cancel and FULL refund. Can't get anyone to cancel or email me back now. Have to stop payment with bank and report to BBB. Again, DO NOT USE this company!
They say 8 days to process to ship, bought Dec 7 and 11 days later, not shipped. Can't contact them at all. Not a good way to do business
Hi, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
Product look nothing like the picture we provided. Contacted customer support to see if we could exchange or have the watch altered in any way and there reply was that some photos dont turn out well. Wow. Would be nice if they sent out a proof to approve before charging that kind of money and not stand behind their product.
Hi, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
I ordered very special, personalized gifts for 2 of my best friends for Christmas. SOUFEEL says they have shipped but the tracking number they gave me is NOT FOUND in their own tracking system! After reading reviews here I see this is happening to almost everyone. I will be reporting this as a scam to my credit card company. I'm SO SAD I now have no gifts for my very best friends!
Hi Carol, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
Never received locket. Took my money. Cant get a legit email address to write them. My granddaughter used her own money and we got ripped. I would love to know how to write this company. If its even real at all..
Hi, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I bought a photo rubik's cube... when it arrived I needed to put the thing together. 18 step process, just absurd. Why would I buy a product that isnt put together... now I'm going back and forth with them for a refund and they're jerking me around... stay away!
Hi Michele, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
Absolutely beautiful! Very nice and great quality charm bead. Great communication. Thank you Soufeel.
I definitely recommend it!
We are so happy to hear that you are satisfied with our products and service! We will share your kind words with our team! Thank you so much!
I order this necklace for a friend who lost a father a month ago, I am really sad and disappointed because the order came late, and I send to the a picture in color, and they send it in black and white, the resembling is horrible. Now please somebody can explain to me how this 2 pictures its look like?
We've received your picture and feedback with many thanks.
They said...
After checking and comparing with the original picture you offered, the item looks good. We made it base on the picture you uploaded. Please allow me to explain the similarity. Engraving and printing, especially when the subject is a human, is a very subjective process. It is an art, not a science...
Has a professional company you don't send something like that you have the client if they like it or not, and explain the situation before you send the item
Hi Merari, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
I don't recommend you use this service until they fix the customer service. I was looking for a present to my boyfriend, and I liked the wallet with any picture I want option. When I clicked to place an order, I was notified that I will get a phone call "soon". I waited for a while, and the next day I placed another order. This time they called me right away. When I explained that I placed an order yesterday, they said they didn't see it. This customer manager that talked to me was really rude, so I decided not to place an order at all. I like the ideas they offer, but the customer service is something they need to deal with.
Hi Loren, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
I ordered a necklace with my boyfriend's name on it like three weeks ago and the shipping email thing comes up blank when i try to look. I spent $25 on a necklace. That's a lot. I want it to be here or i want a refund. I don't have time for this
Hi, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I am very pleased and satisfied with my experience.
It's such a great product. I compared the original photo of my dog and the blanket that I ordered and got from Soufeel and I literally burst into tears! It's amazing!
Hi Amanda, thanks for your support, I will share your kind words with our teams. Have a wonderful rest of your week.
DO NOT PURCHASE ANYTHING FROM THIS SITE. This company is a scammer company. They charge your card immediately and do not send a confirmation email and don't expect to get the actual product that you ordered. What cowards!
Hi Meredith, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I am satisfied my article, and very good quality and price, very interessant of side. Ist is very recommansund.
Hello Florence, thank you for coming, your satisfaction is our greatest recognition, and we will work hard to provide good service!
Ordered a photo cube and its total junk. 8 plastic blocks you thenhave to follow these ridiculous instructions to put sticky pictures on that don't line up. They her stuck and are all over the place. Its dot even if you order a finished product. Ive asked for a refund and have been told over and over no because its not their problem. Horrible customer service. They aren't even im the US.
Hi Tammie, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
Horrible service I would not get anything else. The company put the wrong address on purpose so it can get lost even though on my profile it has the correct address. Their custom service isnt even that it's just garbage. I would not recommend at all as theywil just steal your money especially if it's a big order.
Hi, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I ordered a gift for my boyfriend, it's been about a month still haven't received it. And I was changed immediately, but never received a confirmation email. I may have put in thw wrong email, I highly doubt it though. I have no way of tracking my item and I can't contact them. They are not responding.
Hi, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
Got my partner the wallet with kids pictures wow terrible quality doesn't even look like my children/step child it's the one present that I was excited about and iv just been crushed as I now need to give him this that looks like one child has a masave head and the middle one doesn't look like my son and both have stick legs? Really if u cant do them to excactly what people want why do them at all! Waste of money!
Hi Lisa, I am sorry to bring you a bad shopping experience, we will continue to improve, I wish you a happy life.
19TH Day since I placed my order I've been told to wait for another 3-6 days... never got it! Just stupid excuses from " the customer service".
Hi Srdan, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
They have the WORST customer service and they tell you 5-8 business days for shipping that is a lie. I have been waiting over a MONTH and they took my money and the shipping says my items are not found. I will be putting other websites to shop with for gifts. DO NOT SPEND MONEY HERE! Customer service only has automated replies so nobody is helping! This company is ripping people off! They are a FRAUD! STAY AWAY!
Hi Kyra, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
Mail courier sent the product back to soufeel, and they "lost" it. 6 months ago and still waiting...
Hi Michael, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Candice, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.