SoufeelReviews 915

I ordered the picture lamp, when I received it, it was broken, I've emailed Soul Gifts several times, no response. No phone number listed anywhere.

Me: USPS shows no movement for Tracking Number: ******* (numbers changed) Please advise.
Soufeel: Your item did not pass the quality control process, so we were remaking it, which caused the delay. Your order was shipped on February 23rd.
Me: Your website says: "2021-02-16 16:56:28 Your parcel has left for Transit Warehouse in New Jersey, USA. It should arrive there in 2-4 business days." How did it not pass the quality control process AFTER it was shipped?.
Soufeel: We apologize for the disappointment and frustration that you are experiencing with our company. As compensation, we could offer you the shipping fee refund. Please let us know if it is agreeable? Meanwhile, we will follow up on the order and get it delivered asap.
Me: I wasn't looking to be compensated. I'm simply asking for a reasonable explanation for how it could be recalled AFTER being shipped.
Soufeel: The order was delayed on the way to our warehouse. Therefore, the delivery time is delayed too.
Me: Where is your warehouse located?
Soufeel:

Ever get that feeling someone is pissssing on your leg and telling you it's just rain?
Notice how almost every negative review is answered with "We're sorry", "please contact our customer service" (after noted they already contacted CS), "we will continue to improve. I hope you can forgive me if the service is not good", "will definitely figure a way out for you", "I wish you a happy life"... etc, etc.
Lots of fluff but no REAL answers.
Buyer Beware!

Update: See Soufeel's reply below.
Quod erat demonstrandum

I ordered a gift for Valentine's and paid for the expedited shipping so i can get it on time as they advertised it. Days passed and they still didn't prepared my Order so knowing that i won't get it in time I asked them to cancel. Every time the replied please wait and said no please cancel. I submitted cancel request 3 time and they just ignored it. I emailed them multiple times and they kept saying your order will be ready soon like i am asking for an update i was asking to cancel. After 8 days they said oppps sorry you order is ready now so we can't cancel. Then i was ok so at least refund my expedited shipping fees as it's already 3 days after Valentine's. They still didn't answer me and i kept following up. 8 days after Valentine's and after ignoring 5 emails from me they emailed and said oh it's too late it was shipped. This is stealing in the modern world. Ignore the customer because they already have the money and they will just keep it and there is nothing you can do about it. The worst experience i ever had with any online shopping. This was so frustrating and so wrong. Never ever again i will buy anything from the.

Definitely will NEVER be ordering from this company again. I ordered a custom wallet card. I placed my order on 2/1/2021, money was taken IMMEDIATELY, order was "Confirmed" on 2/2/2021 and no other progress/notes/notification has been made since. Site states processing/Shipping time to be 7-10 business days; Here we are 14 business days later and NOTHING! I contacted customer services where I had to get a run around the automated responses before I could finally send an email to the "Live Customer Service Agents" that had to respond to my email at a later time? When I finally did get a response they said the same thing the site said, "Your order is currently in production and monitoring process.". With no other explanation as to why it was taking so long. Then when I went to cancel the order, they still want you to pay 30% of the cost. This place is a joke with very horrible customer service. Would not recommend this company to ANYONE! If I could give zero stars I absolutely would!

I ordered an item end of last month I got a shipment status which said they are sent out But the tracking status has not changed since Feb 2nd I asked them, they said the order has already arrived in US, Custom has been completed But I made sure this with local post office They said they have not received my order yet They lied to me Besides They lost in touch with me I am really suspecting that they may be scammer

I accidentally ordered an item and straight away messaged to request cancellation and that it doesn't go into production and requested a refund. Then I got an automatic reply that someone will be in touch 24-48 hours. Fair enough at this point. Then 9 days later someone replies saying is in production and now would cost 30% restocking fee. I have contested this and said please can it be refunded about 5 times now, still no answer.
Avoid it this company, if they can't even be bothered to reply for basic customer service, then that shows how much they value you.

SCAMS! Terrible! I ordered my item 2 weeks preliminary, but it's still not even shipped, absolutely no contact and customer support. Hardly found somewhere a phone number, which of course was busy with other customers all the time! I even left a voicemail and email, but never ever heard back! Please ban that website!

I made my purchase for 2 items on January 19th. Both items had and still show a 6-8 day processing time to make. They were also advertising on their site at the time of my order "guaranteed delivery by Valentine's day". I placed my order and purchased expedited shipping to be sure it would arrive in time. When I track my order it says it is expected to ship out on February 25th (37 days after I placed my order). I emailed the company several days ago letting them know that I would like to cancel my order since It has already been (at that time) 21 days and since my order is not expected to ship until the 25th it obviously has not been made. They finally got back to me to let me know that they can not cancel my order but once it finally does ship on the 25th they will refund me 10% of my order. The items I bought were obviously Valentine's gifts and I went an purchased new gifts for Valentines day. These gifts will arrive well after Valentine's Day and I am not planning on holding until next year. They are not the types of things I can turn into a Birthday gift. I am filing a chargeback on my credit card since they will not just cancel my order and refund me. Do not waste your time with them.

I made a purchase on January 30th for a necklace haven't received a tracking number or my order but they were quick to get their money out of my account. Tried sending emails but no response. Do not order from this company it is a complete SCAM!

This company is horrible. Don't even waste your money. Donate it to charity, you'll feel better that you gave someone who needs it something good because this company doesn't deliver. TERRIBLE CUSTOMER SERVICE. They just run you in circles, blame you for their wrong doing, promise you it will BE OKAY. Like what is that? How will it be okay that I've waited a month for my item and it's not even shipped yet. Seriously? You'll be okay after I get my money back from my bank. This company is the worst. I can't believe they're scamming people during a pandemic. That's the lowest of low.
I'm just sad that they ruined someone special for my husband that he thought he was getting. I had psyched him up for it how awesome it was and now I look like a fool. These people should be ashamed.

I placed an order for custom items for gifts that said 3-5 day production, then I paid for the 3-5 day shipping, giving my items plenty of time to arrive before Valentine's Day (February 14). Initially my order said that they would ship on February 8, but when that day arrived and I checked my order status, it changed to not shipping until the end of February. All of my attempts to contact customer service have not been answered, other than one email in French that simply asked if I was satisfied or dissatisfied - no other information or response to my inquiry. Their website states that they are out of New York, but that is clearly not the case. Very disappointed and still not sure if I will ever receive my order... or even a response from the company about my order.

I ordered a edition from the Spotify collection. I did made this order in start of January and still didn't get it. I understand that delivery can take some time, but what is annoying me is that customer service is not replying to any of mails! This make me think that I will actually never get this product and I lost that money. That's really sad, it's embarrassing for the company to do business like this. And I find my self embarrassed about ordering from this page befor reading reviews because obviously I can see that now from all the reviews on the internet that this page is not serious at all

I haven't received my order even though I bought the item on Jan 19. They gave me a tracking number that doesn't work, it appears "not found". Terrible experience

I bought a gift almost a month in advance and it still has not arrived. I emailed customer service and haven't heard back. :(

Placed order, have not been mailed out now days after expected to be mailed. Tried filling out an inquiry, no response, tried their chat, no response and also tried calling their customer support line, left message and made several follow up calls and still no response.

Its my favorite thing, very affordable pricing and shipping didn't take that long. I will definitely be buying more charms