Sonic Electronix

Never received my items giving me the run-around they are big liars and they are lazy as f*** I would not recommend buying anything to do any business with these people at all cuz all they going to do is take your money give you the run-around have you fill out all these papers just to get your money back bad bad bad bad bad bad bad overall way bad I would not recommend anybody in America do business with these people. I wouldn't give any stars but to process my review

They will not return defective merchandise under any circumstances, they only make you pay shipping for another defective item. The ONLY way they will return it is if you don't open the box. I got a dead amp and I installed it the next day and the lights wouldn't even come on. Asked to return yet because I "connected power" i couldn't return even though it was obviously defective.

Derrika handled my questions for a return on a amp I had purchased. And directed me to contact sales for any questions and /or advice on my purchase of a different amp to fit my build. Thank you Derrika and Sonic Electronix

They dragged their feet for months while i paid. Then told me they couldn't do anything for me. No refund, no product replacement, nothing. Thanks for nothing.

After finding out my order hadn't shipped due to my product being on back order or no longer available, I contacted customer service. The service was top notch Derica the first person I spoke with was quick to recognize the issue and Dustin the person I was transferred to resolved my issue quickly and had my shipment on the move! Initial email communication is very lacking but the customer service number made up for it. I've dealt with this company off and on for years now and this was the first issue I've ever had

Update, Sonic told me that since I waited longer than two months to qualify for a free return, I will have to pay shipping to send back my product (two very heavy boxes). However as mentioned earlier, I did not receive the speakers for over a month after I ordered them but the countdown started the day they were ordered.

I am so frustrated. In the beginning of November I ordered two sets of speakers for my daughters truck for a Christmas present. I told him the year of the truck and he told me what I needed and they put them in the mail. They use FedEx and FedEx lost them for a month so my daughter didn't get them till the middle of January. Well they sized the speakers wrong. The reason why I ordered them from sonic was so that I would get the correct size but they were the wrong size. I've already called twice to return them. The first time I was told the return had to be approved. I waited two weeks and never heard back so I called again today. The person that I spoke with was rather rude. She told me that she would send an email with instruction to return them and I would get it today but I never did. Because of this negative experience I've decided to go ahead and take the truck to a professional installer who will put the right speakers in but I can't do that until the speakers are returned and I get my money back. This company seems very unprofessional. Not only do they Not know what speakers I need, but customer service is poor as well.