Sonic Electronix

My name is Katrina and I ordered a subwoofer and a amplifier from Sonic Electronix. I received my subwoofer within 3 days absolutely outstanding. But I have not received my amplifier yet I would look out my door every day it never came around the 7th Day I called the company and a gentleman named Quentin A. Answered the phone with a very pleasant voice I told him I have not received my amplifier that I had order a check and said it was because it was out of stock it was a miscommunication on my part when I read shipped at a later date I thought maybe it would just come later which in fact that means out of stock. I asked him if he could find me an amplifier that was equal or lesser in value a couple of the ones he found or more expensive a lot of things you looked up we're out of stock. I was getting ready to give up after he was working so hard I told him unfortunately I was going to just received my money and he said I'm not giving up he looked I found the most amazing amplifier better than the one I wanted and a dollar and some change cheaper than the one I want to I'm extremely happy with the customer service we laughed and talked extremely nice man if I ever have any problems in the future I hope that I do get him again I don't think anyone else could have helped me like he did thank you Quentin A. You made my day so much brighter many thanks!
Sincerely from the boom boom girl Katrina

I ordered a sub box blaring them and it's been a months so I still don't have it! It's very frustrating and I won't shop there again

Bought a jl audio w3. It started smoking within an hour of professional install this was my first purchase from sonic I bought an amp sub an box from them shipped pretty quick had everything installed by a pro in a different state since my car is a 2015 q50 an didn't want to take it to a local shop who didn't care about little details install was great but was driving home and smelled smoke went to my trunk an smoke was coming out of sub box I was pissed and scared I bought a 250$ sub from a Web site have never done bussiness with so I called jl and they said they could not do anything as is not authorized web site to sell jl so called sonic back and spoke to a rep named Adrian at ext 2151 an he was great he informed me sounds like a defect an that could get a refund or have a new sub shipped chose new sub an sent the old one back have yet to get new sub they jus got it yesterday so new should be shipped over next few days but have to say thankfully my experiance has been great with them an they do honor what they say all the neg reviews must have something more to thier story thier not saying Def would rec to anyone I know and have to people in my car forum anyone who says they write reviews can email me to ask what ever they'd like

Said it was delivered and fed x said it was delivered and never received it now they won't replace it I spent all this money for nothing