Sonic ElectronixReviews 273

I ordered from this company on Amazon. Shortly after cancelled the order. They shipped it anyway. I contacted Fedex and they said that as long as the shipper informs them they would not deliver. I communicated this to SonicElectronix but they were in no way trying to hear me out. They insisted that I keep the product then ship it back. Mind you this is a heavy item and during Christmas time when shipping is a little chaotic. I was trying to avoid this all together, but they were more concerned with making money and not actual customer service. So for this I only give 1 star as for me customer service is the most important thing. I like to know I am not going to be messed over and that I am dealing with a reliable company.

Returned an amp. Never received any update about the amp. Had to call to get a status on the amp. The customer service rep was rude! I don't have paypal, and she kept pushing me to use paypal. Then the company charge to return the product to them, charge you to return it to you, then state tech checks was performed on the itemthen charge for that. There's no proof the check was done just want the consumer to take their word.

I purchased a new stereo headset for my Subaru Outback, I was pleased to see that the purchase included the install kit. When I received the stereo the install kit was missing. I called customer service and was told that the kit was an additional charge. While on the phone with customer service I stepped through the same purchase online and was shown the install kit was included free. I offered to send a screenshot but was told not necessary. The rep would connect me with the supervisor and he would authorize the free parts. After 30 minutes on hold I called in on another phone line and the customer service rep started laughing when I told her I had been on hold for the supervisor. She told me "He is standing right next to my desk I will have him pick up the call" 5 more minutes on hold and when the supervisor, Remington, Came on the line I told him to refund my order. I shipped the stereo back and ordered a different one from Crutchfield.

Derrika handled my questions for a return on a amp I had purchased. And directed me to contact sales for any questions and /or advice on my purchase of a different amp to fit my build. Thank you Derrika and Sonic Electronix

Ordered an item on the 14th was supposed to be delivered the 21st now says the 26th and counting! If your going to advertise a certain delivery time then you should uphold it!

I had ordered a CRUX CUB-02 back up camera to replace one that had stopped working. The image on the CUB-02 matched the one that had failed so I ordered it based on the image. When I received it, the wire harness was different. The advertisement shows a female RCA connector and a short wire. The one I received had a male RCA connector with a long wire. Derricka at SonicElectronix worked with CRUX to send the correct harness. Crux sent another but it was identical with what I received. Yes, another male RCA connector with a long wire. I will buy from SonicElectronix again but I will not purchase anything from CRUX nor PYLE. Pyle cameras are useless if the sun is behind you when you back up.

Dustin was my customer service rep who helped me, and let me tell you, he was fantastic! Now mind you, I called Dustin three times on three different days ( I really picked his brains) with a bunch of technical questions about the items that I was interested in as well as needing guidance with items that I didn't know that I needed to complete my audio project from A to Z and Dustin did just that!
Thank you SonicElectronix for having great products at great prices! Thank you Dustin for a pleasant and positive experience, you are a great asset to the SonicElectronix team. TWO THUMBS UP!

After finding out my order hadn't shipped due to my product being on back order or no longer available, I contacted customer service. The service was top notch Derica the first person I spoke with was quick to recognize the issue and Dustin the person I was transferred to resolved my issue quickly and had my shipment on the move! Initial email communication is very lacking but the customer service number made up for it. I've dealt with this company off and on for years now and this was the first issue I've ever had

DO NOT USE SONIC ELECTRONIX! They sent me a used 12" Alpine sub enclosure. They first said it was shipping damage. Came wrapped in plastic, covered completely by Styrofoam, and not 1, but 2 boxes. They front bezel was covered in scratches and chips definitely used. Could hear loud clunking inside. Hooked up sub, didn't work. Checked my connections with another speaker, just fine. Countless emails and phone calls, they refused to refund my money. Out $450CDN. Save your money. Do not order from Sonic Electronix!

Words cant describes how I feel Ms. Jasmyne Rice I want to say Thank you Beautiful for the Best customer service experience ever. My debit card was fraudulently used to purchase an item from her establishment and she went beyond measures to get the funds refunded back to my account. She was very knowledgeable and gave me helpful tips to prevent this from happening in the future. In my 35 years I have never had a customer service experience such as this I think she deserves a raise. I hope she have a terrific Friday and wish her nothing but peace and blessings.

These guys always get it right! I've made several purchases and I have been happy with everything! The products they handle are great, the shipping is fast, if there is a problem, they handle it properly and very quickly and are singularly focused on making the customer happy. Always a great experience. Will definitely purchase from them again.

Bad sub right out of the box. Their car specific measure was wrong. Didn't fit my car. Customer service sounds like they're in a cave. Can't hear them without a struggle of repeats on everything said... and to top it all off FedEx left a new JBL amp 3 neighbors away on a wet dirt driveway next to a street side garbage can... I'M DONE!

I had recently purchased a head unit from Sonic Electronix, but realized it was a little too big for my car. To sort out the issue, I called the company and Cory helped me figure out all of the steps I needed to take to send it back and even recommended what sort of stereo system would be best for my car! He was a great help and a great guy to talk to! Then, I accidentally got two shipping labels for the radio I was returning and had to call again to get the second label voided. Jasmine really helped me solve this problem, and even changed the status of the in-store credit I would receive for the return to refund cash being sent straight to my bank account! She was very nice and had an enthusiastic personality, and sounded like she really loves her job! Now I can get another radio while I wait for the refund! And all of this was smooth sailing because both Cory and Jasmine are awesome Sonic Electronix employees! I am definitely getting more things for my car from you guys.

I have had nothing but wonderful experiences with Sonic Electronix and it's customer service representatives, like Jasmyne (just to name one of the many I have had the pleasure to deal with). The Reps will give discounts even when I don't have a promo code available or mention if I do (something very few online retailers do) and, when they don't have a specific product available, they will offer to look for it through one of their competitors. That treatment, combined with fair prices and discounts, makes Sonic Electronix my go-to retailer for my stereo purchases. I wholeheartedly recommend anyone looking for audio or related items to do business with this company and especially that you ask for Jasmyne for help with your order... she's super nice, knowledgeable, and easy to deal with!

I ordered a sub box blaring them and it's been a months so I still don't have it! It's very frustrating and I won't shop there again

I have used SonicElectronix over the years. When I was much younger and now getting back into playing with my car stereo again. I have always had a good experience. Just recently ( 4-30) I called in looking for some information. I got it and then some. I totally understand that places are in the business of making money and selling products. Derricka was the person that I had the pleasure to help me today. She helped me with my situation quickly and professionally. YES, she did try to sell me and normally I don't fall for it. BUT she was very helpful, professional and knowledgeable that I could not resist the deal she was presenting. Over all, I appreciate the transactions that I have had with SonicElectronix each and every time. And now I appreciate the interaction that I had with the customer service representative Derricka as well. Will definitely continue doing business with SonicElectronix.