This is a dishonest company that profits off of deceitful tactics. They harvest information from people selling their home fsbo and sell false leads to realtors. My story: I'm currently selling my house through FSBO and they called me saying their executive or owner of their company was interested in buying my house and they needed my email so they can send me a offer (they got my other info off of Zillow). So far I haven't received any offers and only realtors calling me saying Sold.com referred me to you because you were interested in selling your house with us. So they harvest my contact information and sold it to realtors. They make profit off these realtors with false leads. Only use companies with good principles for your business because this company is surely lacking that.
Let me share my experience, and I typically do not publicly complain about companies or services. I am going to make an exception this one time. SOLD.com has been a HORRIBLE experiment. I signed up for their Guaranteed Display Agent program, and had to pay about $1200 in advance. Their business model is they run ads for homeowners looking to sell, and the homeowner fills in a webform with the info. That info is then forwarded onto agents who have paid for zip codes. The quantity of leads is fine, (Avg 3-4 per day). The quality is beyond horrible. I have called 300+ leads and not a single one was legit; never filled out a webform, don't own the house attached to the contact address, sold the house over a year ago, etc. It gets worse. They have a Concierge team who calls these leads as well, and if a lead wants to set up a listing appt, they will text all agents in that zip. In 3 months, I have had 6 such occurrences. I claimed all 6, and that was verified. 3 of them were assigned to a different agent within a few minutes, and the other 3 were already listed on the MLS. I have called Customer Service multiple times in an attempt to better learn how they work, ask some questions, and overall just try to have someone talk me through the process. EVERY call has been answered by a customer service rep who told me that it's not their department and so-and-so will have to call me back. 10 calls, all the same answer. Not a single return phone call. I have now called 5 more times this week to cancel and the "cancellation department will not call me back. Bad experience, great concept.
Been a Realtor in Orlando since 1989 and this is the biggest scam for lead generation I have ever come across. For $1,740 they send address of Hotels, Motels, Apartment buildings owned by corporations that the names provided are not agents of the corp. Other leads provided with names once researched thru the appraiser's office are not the owners. Other leads called have obviously been called before by other agents as they angrily tell me to quit calling them. I have fled a formal complaint with atty general's office and will be meeting with my atty next week to file a civil suit and possibly a class action suit. Anyone else who has been scammed by Sold.com. And wishes to join the class action suit. Please leave your story here.
Hey Tim - We didn't realize this review site was around and are just now seeing this feedback. From the looks of our records, you had shared this feedback with us directly and we reached out to you to help. Should you need additional assistance, please reach out to us directly 844-903-7653 (SOLD) or contact@sold.com.
Appears the prospect leads are not directly secured, the prospects have no idea how SOLD.com got their information.
Our broker would not agree to the terms. No service has been provided. Have attempted to cancel. Yet Sold.com has charged our card for the past 6 months for no service provided. Total scam.
Hi Lilly - We can't tell through this platform what your full name is or phone or email address in order to reach out to you. We just found this review site a few weeks ago and are trying to help anyone that has had a poor experience. We have no record of you contacting us directly on this matter that we can see so I would love to learn more and get your information so we can do a proper investigation if this occurred to you. Our referral network is totally free and our paid service is only for agents looking to get more out of the platform. We have no intention of collecting money we did not earn so please do get in touch with us so we can investigate and resolve this for you. Please reach out to us directly 844-903-7653 (SOLD) or contact@sold.com.
Thoroughly enjoyed my experience with sold.com. Great customer service. Can't recommend enough.
Thanks for using SOLD.com! Glad you are finding the service helpful. Let us know if we can be of assistance in the future!
Ok, this site seems to like very new, but after doing my research I really enjoy the website. Maybe they are not at the level of Groupon and Whereyoushop yet, but they will get there. Worth watching
Have had some great introductions from this service. Great support from their staff. As soon as I close I will update to 5 stars
Thanks Brad - Glad you are enjoying the SOLD.com agent network. For agents that care about building relationships and providing sellers with information, great service and support, our platform really delivers. Looks like you have a few opportunities that will be likely to transact in the coming months. Keep up the good work!
If I could leave less stars I would. This place is a total joke. They took about $2000 of my money upfront. I got one actual lead that was legit. I showed up to the house and she said she already listed with another agent. Everything else was literally garbage. And they were charging me $200 a month for some odd reason on top of the $2000. Any lead generation place that ask you for money upfront, do not pay them! This place will be out of business within a year or two. Guaranteed! Save your money. DO NOT SIGN UP.
Hi Mark,
We’re sorry to hear you’re disappointed with your experience. If you take a look at many of our other reviews, you’ll see that a number of agents are finding real success on our platform and we’ve been proudly serving agents and home sellers for over 7 years, with more activity now than ever before.
Just to clarify a few inaccuracies in your review:
You were not charged $200 per month. You paid a one-time fee of $1,980 for a 12-month Guaranteed Display subscription. This program was designed to boost your visibility in your chosen ZIP codes because your organic rank averaged 34 compared to other agents in those areas. It also waived the referral fee on any deal you closed directly with a consumer.
At the time of your cancellation, you still had 24 active leads in your dashboard, and while some may have chosen other agents, several remain viable if followed up with consistently.
We’re sorry this didn’t work out the way you hoped, but that doesn’t mean the system lacks value, it simply may not have been the right fit for your business at this time. We’ve gone ahead and canceled your subscription and removed you from the network as requested.
We wish you the best moving forward.
Sold.com has a rating of 1.5 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sold.com most frequently mention and zip codes. Sold.com ranks 1177th among Real Estate sites.
Hi Joe - We would be happy to talk with you about your experience and learn more about how we can help. We can't tell from this review who you are to contact you directly so you can call our agent customer service (different than our consumer customer service line) at 844-903-7653 (SOLD). We are sorry to hear you had a poor experience and are honestly shocked by this feedback as it is not something we see with others. Reach out to us. Email also works: contact@sold.com