• Solado

Solado

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Overview

Solado has a rating of 2.63 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Solado most frequently mention customer service problems. Solado ranks 1108th among Women's Clothing sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
See all photos
How would you rate Solado?
Top Positive Review

“LOVE this skirt!”

Francesca R.
6/9/22

LOVE this skirt! It has shorts under neath so feels comforting knowing that while wearing such a short skirt. Great & thick material. Fits really nicely!

Top Critical Review

“Terrible quality, returns are impossible”

Chris S.
6/3/22

The sizing and quality of Solado clothing is crazy inconsistent. I ordered 6 items, all in XS, and only one of them actually fit me; 3 tops were so tiny it's like they were made for a 9-year-old child, one was much too loose, and the last item never arrived. The fabric is flimsy and the smell gave me a headache. Even worse, when I contacted them for a return, they said I'd have to pay to ship them back to China myself. This would've cost almost the same amount as the clothes themselves. Otherwise they'd reimburse me 25% of my order cost... don't bother, you'll just waste money on clothes you can't even wear

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user chriss3828
1 review
1 helpful vote
June 3rd, 2022
Verified purchase

The sizing and quality of Solado clothing is crazy inconsistent. I ordered 6 items, all in XS, and only one of them actually fit me; 3 tops were so tiny it's like they were made for a 9-year-old child, one was much too loose, and the last item never arrived. The fabric is flimsy and the smell gave me a headache.

Even worse, when I contacted them for a return, they said I'd have to pay to ship them back to China myself. This would've cost almost the same amount as the clothes themselves. Otherwise they'd reimburse me 25% of my order cost... don't bother, you'll just waste money on clothes you can't even wear

Thumbnail of user emmab858
1 review
0 helpful votes
June 20th, 2023

This might just be the worst website I have ever purchased clothing on. Their sizing is horrible and I am not someone who typically has a problem with sizing. Made an $130 order and one thing fit me, one came damaged, and the rest was sized for a 12 year old. The customer service takes forever to email you back, you don't get a return label easily and you won't be refunded. DO NOT BUY FROM THEM

Tip for consumers:
They’re scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user francescar64
1 review
0 helpful votes
June 9th, 2022

LOVE this skirt! It has shorts under neath so feels comforting knowing that while wearing such a short skirt. Great & thick material. Fits really nicely!

Thumbnail of user emilyv531
1 review
1 helpful vote
October 8th, 2022

I received my package incredibly late, and the clothing had already snagged and ripped. Not to mention sizing was so off! I tried to dispute the charge since they didn't want to do a return because it "cost them more" than just refunding me 30% and they fought it and gave me no time to respond back. WORST customer service. Terrible clothes. Don't waste your time.

Tip for consumers:
Don’t. Worst company ever.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kb840
1 review
0 helpful votes
June 16th, 2023

I needed a dress for an event so ordered from Solado. This took nearly 3 weeks to come. A few weeks after ordering i requested a refund and they said they would deduct the shipping fee (even though on my order status they hadn't shipped it!). Days later this eventually arrived completely looked different to the photo bad quality dress. For some reason this isn't like any other normal website, you can't get a return label unless you get in contact with them. I have tried this NUMEROUS times and got no response. I will not be returning and I would not recommend this to any of my family or friends. Disgusting service.

Products used:
Dress but had to take to charity due to no refund issued.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arianad45
1 review
0 helpful votes
December 7th, 2022
Verified purchase

After a month waiting for my packet. It got lost. They said they have delivered it. However, I have not received any packet. I contacted SOLADO for refund it and they just ignored my petition, they do not take any responsibility of this issue.
I do not recommend this website.

Tip for consumers:
Do not trust SOLADO

Products used:
High neck mesh splicing long sleeve jumpsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulinap39
1 review
0 helpful votes
May 25th, 2022

This is VERY good. In the photo I put my hand there to show the comparison for size. It sits so nicely on my body and hase a very nice low back without anything folding or bending in weird ways. Definitely worth buying!

Thumbnail of user nataljai
1 review
0 helpful votes
August 29th, 2023

Nothing, do not order from this site.The product cannot be exchanged and the money is not returned.For a whole month I was fooled.Then, nevertheless, they agreed that they would return half the cost of the goods and I would keep the goods for myself.Within 10 working days they had to transfer the money to my accountThen they said that the goods cannot be returned, the money cannot be returned to me either.

Tip for consumers:
If you order something on this site, be prepared for the fact that a return is impossible and you will not receive a refund.

Products used:
Tops

Thumbnail of user jenniferd2835
1 review
0 helpful votes
January 9th, 2023
Verified purchase

I ordered from this site and paid $30 for expresss shipping. It took 10 days because they are in china.
When I tried to return 2 items they said I had to pay for my own shipping (which is not a prob usually) but that if it came from a place with high taxes they would decline. Ummm ok how do I know that? They only provide a 30% refund and 20% discount code. (no thanks) while the customer service rep was quick to reply its just been a nightmare. I will not buy from them again. Why not provide an easy return process where u pay for the return and get a label. BE AWARE!

Tip for consumers:
returns are impossible and sizes not accurate

Products used:
1 of the 2 pants I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisabettam10
1 review
0 helpful votes
June 13th, 2022

It's extremely flattering on if you're not moving. My chest requires support so I knew this would be a gamble but I hoped the pressure points from the strings would provide support. The shirt comes untied and you have to loop the string through. It provides no hold at all but is definitely cute if support isn't a factor for you. I will still try to find a way to wear it. The material of the shirt is nice and thick.

Thumbnail of user jenniferp2867
1 review
0 helpful votes
June 29th, 2023

1. I received my order a month after i purchased it.
2. The crop top was poorly made, the straps to the top were uneven and sewn on twisted, and the buckle was sewn on backwards.
When i reached out to customer service about my issue they said it'll cost double to return, and did not offer to send the correctly made item.

Thumbnail of user leoniew24
1 review
0 helpful votes
January 31st, 2023

Klamotten sind nicht genau wie auf den bildern dargestellt und zurück schicken kann man sie auch nicht. Man bekommt aus "kulanz" von denen 30% vom Kaufpreis erstattet.
Thats it.
Bleibst auf den Klamotten hängen uns bekommst nicht mal die Hälfte deines Geldes zurück.
Nie wieder.

Tip for consumers:
Bestell lieber woanders.

Products used:
Oberteile

Service
Value
Shipping
Returns
Quality
Thumbnail of user snytm00
1 review
0 helpful votes
April 15th, 2023

2 weeks had passed and my order wasn't even being processed or worked on. They refunded my purchase but they kept trying to convince me to keep my order. After going back and forth I told them their negative reviews from others doesn't help even wanting to confide in a company like there's. They have so many reviews of people being scammed. I had purchased over $300 dollars worth of clothing. They finally agreed yo refund me and tried to compensate by giving me a 20% off discount for my next purchase which I WON'T EVER BE USING. DO NOT TRUST THIS COMPANY!

Thumbnail of user andreap899
1 review
1 helpful vote
June 5th, 2022

I ordered to Italy, the clothes arrived but when i asked for a return of few objects they just told me some excuses like "the price of the return is hight", "we can't efford the return costs"... The same long message was sent me even twice, so they paste and copy the same messages to everybody.
Scammers.

Thumbnail of user lizbethcadenas1
1 review
0 helpful votes
May 1st, 2023

I ordered a pair of jeans and a shirt back in february. The jeans arrived in april and the shirt hasnt even arrived it(its may). The jeans didn't even fit even though i had decided to size up. I won't even mind ordering from that website again.

Thumbnail of user danielap103
1 review
0 helpful votes
June 13th, 2022

I dont know if you can tell this by the photo but it had built-in shorts. Its very cute but the waist is a bit big but i have that issue a lot and its nothing a belt can't fix

Thumbnail of user susannak23
0 reviews
2 helpful votes
June 24th, 2022

I honestly love SOLADO. There clothes are so awesome. And you know affordable good quality. My only return went perfect to their plan. Delivery was super fast

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivianas37
1 review
0 helpful votes
June 17th, 2022

Love this dress. But as a 5.7 110 pounds woman I find Small very short. If I bought M, length would be good but probably too loose on tip. So I wear it as a top and like it a lot

Thumbnail of user terif89
1 review
0 helpful votes
May 11th, 2022

I was pleasantly surprised when I received my order. It was nicely made. From pictures it's sometimes deceiving as to exactly what items will actually be. Shipping took over a week.

Thumbnail of user ottoodino
2 reviews
0 helpful votes
April 6th, 2022

Ordered from this merchant because they were the only one with my size and what a surprise to find that they were on sale. They did everything to make the shopping and checkout pleasant. Will mention to others to visit the site.

Thumbnail of user nicoleb2029
1 review
0 helpful votes
June 17th, 2022

So beautiful, fits perfectly and fast delivery considering is coming from China! The only one hing to point out is that the two straps that tie around the neck are REALLY long so just be aware of that :)

Thumbnail of user jf530
98 reviews
41 helpful votes
November 16th, 2022
Verified purchase

Been eyeing this brand for a while now and finally decided to buy a few of their pieces. Super happy with my purchase and I definitly think I will be buying from them again! Check out my video review to see the three pieces I bought for try on and my thoughts~

Tip for consumers:
use student beans for discount code

Value
Shipping
Quality
Thumbnail of user melindas349
1 review
0 helpful votes
May 5th, 2022

I had a good experience with their customer service, I had returned two items which they ended refunding me back straight away before receiving the items. Good service! The dress is lovely too - thank you x

Thumbnail of user victoriav401
0 reviews
0 helpful votes
June 24th, 2022

The pants/top are a little too tight on the waist band/bra band so it makes me look a little pudgy. But the pants are a good length and come up on the waist at a nice, flattering level.

Service
Value
Shipping
Returns
Quality
Thumbnail of user olivial304
1 review
0 helpful votes
June 6th, 2022

It is a cute dress, however i suggest, especially if u're tall, to buy a size bigger than ur original one. Or else it would be too short and not wearable

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