Sogown

This company is a sham! Their refund/ exchange policy is a farce and a lie! They request photos of proof if you have to return or exchange; they want you to have it altered at your expense; your only contact with them is through email; they give all kinds of excuses from "getting lost in the mail" to being "too expensive" to return. I am still waiting on a response from "Sharon" on how to return a dress. My first email to her was August 26,2020 and it is now November 27,2020 and I'm still waiting to resolve my return order. Again, DO Not order from this company!

Elaine K.

I just received the dress I ordered for my sons wedding. The dress appears to be correct style and color. Unfortunately the sizing is incorrect. Based on their measurements for US 14, it is incorrect. The dress does not measure to their size chart. So far they have asked to see pictures of the dress. I'm not sure how they can detect the measurements from a picture. I am now sorry that I did not see the reviews as I am now afraid this will not work out and I'll be out the $$ I paid.

This company does not go by their refund policy. I reached out to them due to the dress not fitting. I have gone rounds and rounds with Sharon and they are making excuses of why they can't take the return that it could get lost and everything else. I had to email pictures of the dress not fitting my mother. A wedding is stressful enough I shouldn't have to fight to get my money back because it doesn't fit her. I have all the emails to prove it. This site is a scam and just takes your money.

They have a refund return policy but do not refund! I have been trying to return a dress for a month delayed with emails back for pictures, for me to have it altered they are not a legit company and I will never see my money back it unfortunate they are allowed to advertise on social media and to mislead that they take returns and refunds. Horrible company would never recommend to anyone, so much for saying you accept returns!

I purchased a pantsuit for my son's wedding. It was sewn poorly, looked nothing like the picture, and the fit was horrible. It reminded me of something a first time sewer would make. I had to quickly order from somewhere else. They didn't let me return the pantsuit. I am out $200. I wouldn't ever use this company again

Avoid this company at all cost. I ordered a pant suit for my daughters wedding. I checked the address for this company was in New York but the outfit was made, and badly, in China. It didn't fit and was not what was represented in their website. After numerous emails with no response, I dug a little deeper and found out this company is a fraud. I'm out my money and I am still looking for a outfit for my daughter's wedding. I guess lesson learned, it it sucks to get scammed by untrustworthy people. Shame on you Sogown, may your business go down in flames.

DO NOT buy from this company. The color, the fabric, the fit, the delivery time, NONE of it as promised. I paid a rush fee for processing the order and additional postage to receive my order not later than 9/17. My item arrived 9/23,2 days after my daughters wedding. During the processing time, they would not provide a confirmation of shipping, just kept telling to be patient' and don't worry'. The color was awful and nothing like what the picture showed. The shirt came to the middle of my stomach rather than mid thigh, as pictured. The fabric was not chiffon as advertised. The lace was scratchy, not soft. The length of pants was 8 inches too long, the shirt 8 inches too short. They are still refusing to refund my money. The product couldn't be further than what was promised.

What they sown on the website verses what I received was not the same dress. The color and lace is different. The size does not fit. The costumer service is very poor. They take about 45 days or more to deliver. They don't have any tracking number. And you never have you money back, they don't accept a return

WORST customer service for returns- EVER! They aren't even following their own return policy. The dress is nice, but it doesn't fit right, which they stated that isn't a reason I could return it.

What I seen on the website verses what I received was definitely NOT the same dress. The dress I ordered was a bright, royal blue dress when I received the dress it was No where near the same color. It was a dusty, dingy blue with cheap material and had grease stains all over. The only way to contact them is email which they Don't respond back. Also, when trying to write a review on Yelp none of there info shows up not even the name "So Gowns" everything about this website says fraud, scammers, and imposters STAY AWAY

Wish I had read reviews before ordering. Product did not look like it did in the picture. Pant suit is cheap made, no tags on the clothing, appeared to have already been worn. Turned wrong side out when I opened the package, some items not sewed on clothes that was suppose to be and it was too small. Instead of size 10 it is probably a six. I paid extra for this to be delivered in 5 days. I will be filing a complaint with the Better business Bureau.
My last comment is DO NOT ORDER FROM SOGOWNS, I agree with everyone it is a SCAM. I received the same emails from Sharon also and now no response from her.

I orered a dress 4 my daughters wedding well it did not fit right, I could not get a response bk from the company or a email that was legit, long story short I returned dress to address it came from since I got no response. So I returned it they got it & emailed me saying it would charge me 30$ I said no I'm not paying 30$ after 12$ in shipping anyway got my credit card statement & they recharged me 4 the dress 4 $152, fraugelent I'm working with my credit card company on this issue. They need to be shut down. Fraud at its best.

I wish i would have seen these reviews befor I ordered. Dress did not fit and wanted to return. They wanted pictures show how the dress didn't fit. Sent them. Then they wanted to know if it could be altered in my area. Told them not enough fabric. Then they wanted to send me extra material for the dress. I told them that it wouldn't reach me in time. Nothing but the run around from them. Now they don't respond. Take your money elsewhere. I wish i could give them a negative star rating.