This company does not go by their refund policy. I reached out to them due to the dress not fitting. I have gone rounds and rounds with Sharon and they are making excuses of why they can't take the return that it could get lost and everything else. I had to email pictures of the dress not fitting my mother. A wedding is stressful enough I shouldn't have to fight to get my money back because it doesn't fit her. I have all the emails to prove it. This site is a scam and just takes your money.