Sogown

My dress quality is very poor and as all the other reviews say, you can't return, they tell you they are overseas and that is why you can't return. My daughters wedding is 8 days away and still no dress to wear and no money back. Stay away

Sogown is the worst. They claim to have a refund policy, but they do not. They do not answer emails, they have no phone number. The material and fit was awful on my mother of the groom dress. CANNOT RETURN TO THEM. I am out this money.

Order dress, so bad reviews, canceled or less than 24hrs per their policy. No response, except dress has been already made. REALLY! SCAM

I unfortunately ordered a gown from this company and right after read all of the horrible reviews, so attempted to cancel within hours after placing order. They told me they would only refund 80 percent, even though there was no way the order could have even begun to have been processed. It's been over 2 months and I'm still waiting. I've emailed them repeatedly, and nothing! Do nor order from these foreign scam companies.? I've learned my lesson. Rip off!

I ordered a gown for my daughter's wedding, and they sent the wrong color gown. I emailed them because they did not have a forwarding address or telephone number to speak with someone. They told me to reorder another gown in the color that I wanted, and I may or may not get a refund for the gown if I send it back. They offered me 10% of a refund, which is an insult and I still have not seen.
This company is horrible, and I would not recommend anyone to them

What I seen on the website verses what I received was definitely NOT the same dress. The dress I ordered was a bright, royal blue dress when I received the dress it was No where near the same color. It was a dusty, dingy blue with cheap material and had grease stains all over. The only way to contact them is email which they Don't respond back. Also, when trying to write a review on Yelp none of there info shows up not even the name "So Gowns" everything about this website says fraud, scammers, and imposters STAY AWAY

We ordered a wedding dress and 2 bridesmaid dresses. When thr dresses arrived, they not only didn't fit but the quality was atrocious and they can't be fixed. Sogowns says they have free returns. What a crock! They won't take them back a day aren't refunding our money. They said get them altered. You can't add material that isn't there ànd you can't fix poor sewing... i. e. Puckering at the zipper, missing buttons, etc. Don't buy from them!

The gown took 2 months to arrive, looked nothing like the picture and did not fit. I was told that I should have it altered which is not possible. I just wanted to return the dress but was told that it would cost more to return as it was made in China and that they would give me a 10% refund. The website states that they will give a refund but all I seem to be able to get is 20%. This is not a reputable company and you should stay away from ordering!

They have a refund return policy but do not refund! I have been trying to return a dress for a month delayed with emails back for pictures, for me to have it altered they are not a legit company and I will never see my money back it unfortunate they are allowed to advertise on social media and to mislead that they take returns and refunds. Horrible company would never recommend to anyone, so much for saying you accept returns!

This company should be shut down for scamming the public. I ordered a dress based on the online picture and description and I did not receive anything close to what I was supposed to. The dress that arrived was a different color, a different fabric and a different style. I ordered a taupe colored dress and received a gold color instead. I reached out to Sogown with pics of the dress on the website and pics of the actual dress I received and they stopped responding once they received the pics. This is truly ridiculous! I pray no one else falls for this as they are out to ultimately take your money. They do not care what they send you. Once they have your money, they are done with you and it's on to the next $200 robbery.

This company does not go by their refund policy. I reached out to them due to the dress not fitting. I have gone rounds and rounds with Sharon and they are making excuses of why they can't take the return that it could get lost and everything else. I had to email pictures of the dress not fitting my mother. A wedding is stressful enough I shouldn't have to fight to get my money back because it doesn't fit her. I have all the emails to prove it. This site is a scam and just takes your money.

Order an outfit for a wedding it was way too big, I returned it the next day. I have been fighting with this company since January 29 2022 to get my money. First they say I have to pay for customs and shipping no problem did so, now 2 months later their emails all repeat themselves pay for shipping, customs. They just don't wanna give you a refund for something that doesn't fit a d was returned. This place is a RIP OFF SAVE YOUR MONEY USE A COMPANY IN THE USA NOT SO. E PLACE ELSE. LESSON WELL LEARNED ON MY PART I WILL BE LEAVING A REVIEW EVERYDAY UNTIL I GET MONEY BACK

WORST customer service for returns- EVER! They aren't even following their own return policy. The dress is nice, but it doesn't fit right, which they stated that isn't a reason I could return it.

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO THROW YOUR MONEY AWAY!
I'll add another poor review to this ever growing list. My mistake is that I should have read reviews before ordering, never again will I do that! I ordered a MOB dress, paid extra $$for expedited shipping, a total waste of $$. After waiting for 3 weeks it finally arrived, wadded up in a plastic bag. The zipper head pulled off the first time I zipped it up. I contacted the company, it took them 4 emails and 4 days to respond; I was told to take it to a tailor for repair. It's a hidden zipper so it can't really be repaired, the entire dress would have to be taken apart to sew in another zipper, not to mention that I don't have time to have anything done to it as the wedding is in 4 days. So I'm out over $200 for a dress that is useless. They will not refund me any money.

Unfortunately I ordered a MOB pantsuit, custom sized. Arrived way too small. Will not answer my many emails, looks like I'm out $225. UGH. DO NOT ORDER FROM THIS COMPANY!
I was so hopeful for a beautiful pantsuit to wear to our daughters wedding. Very disappointed in Sogown and myself for getting scammed! Horrible company.

I followed protocol for the return and they fought with me back and forth. Said they would refund me some of my money and I NEVER received it. That was over 2 years ago. Very poor customer service. I will NEVER order from here again and have been warning my friends to never use this site.\

Everything that happened in prior reviews happened to me. I'm out $400. They offered to refund me 8%. What a joke. Dresses at least 2 sizes too small and it seems they were made out of car seat fabric complete with metal stays. DO NOT purchase from this company.

I read the reviews too late on this website about SoGowns. I got scammed $200. How is this legal? They aren't returning my emails. I am so MAD! I don't have money to throw around on crap dresses.

I purchased a dress that 1) did not fit based on their measurements. 2) the tulle that is on the top shows a medium skin tone (blended well in the picture), what I got was white tulle. The color of the dress is grape - so the tulle should be flesh tone, not white. You have to be as white as a ghost for it to sort of look good. They REFUSE to accept a return. Stay far, far away from these people. The first picture is what it should look like. The second shows how light it actually is. There's no way I can expose my skin to the sun - it will look like a white tank top under the dress. It's aweful!

WORST EVER, STAY AWAY. DON'T, DON'T ORDER FROM THEM, THEY ARE THIEVES. Bought a dress when it arrived belt was torn woun't zip, Sewing that's another story Veryyyy bad stitching, looks like a beginner sewed it. There is absolutely no return policy no matter what the website States. You will be stuck with the product and your money WON'T be refunded. I am in the process of filing a claim against the company that sent the dress ZHAO MENG in Carson, CA. Also just for your info. They do not read their reviews, because they do not care.

I am battling with this company as well. They are not responding to emails very fast.
I explained that the dress did not fit and the lace / crenilen was starting to shred.
They want a picture. I told them i just want to return it for a refund. I have only been fighting them for 2 weeks. Getting old real fast. I would not recommend this company just because of the battle trying to get answers.

What they sown on the website verses what I received was not the same dress. The color and lace is different. The size does not fit. The costumer service is very poor. They take about 45 days or more to deliver. They don't have any tracking number. And you never have you money back, they don't accept a return

If I could rate this company a ZERO, I would. The sizing chart is not accurate. The size I ordered, based on their sizing chart was a 6. It is HUGE on me & when I took it to be altered, my seamstress, she said I needed a size 2 & because of the beading, it wpuld be nearly impossible to alter that many sizes. Attempting to return the dress has been one, huge run around!
I wish I had read these reviews prior to ordering. I have told EVERYONE I know, & will continue to do so, to stay away from this company. Unprofessional, not customer friendly, & they do NOT honor their own return policy!