Super.com

Complete scan artist's that are obviously paying for reviews! We just booked a room with this company in Amsterdam, when we arrived we discovered the room booked was a single despite my receipt showing it should be a double. Obviously this wouldn't work for us. Customer service were incredibly rude, saying that it is their booking partners fault and not theirs, even though I booked on their site! Apparently, the think "non-refundable" also means they don't have to give anything back even if they don't book you a room? They said the only way I could get a refund was if I got the hotel to issue a full refund, they'd send to their partner to issue it. It cost me 3 times the price to book a lay minute hotel here. I'm not too sure what works they're living in, but certainly not one were they care about any of their customers, do not use!
Reviews must be paid for, read actual reviews on sites that aren't open or Reddit

Super is hands down one of the worst companies I've ever dealt with. I booked two rooms through them while on a road trip home. Just an hour later, we arrived at the hotel—which is open 24/7—only to be told there was no record of our reservation, despite the fact that we had already paid. The hotel manager kindly called Super on our behalf, but their customer service rep could barely speak English, making it nearly impossible to communicate the issue. In the end, we were forced to pay the hotel directly for the rooms we had already paid for through Super. To make things worse, Super is now refusing to issue a full refund, so we're having to dispute the charge through our credit card company. This entire company is a scam. Their customer service is abysmal, and their policies make zero sense. After a 10-hour drive, this was the absolute last thing we wanted to deal with. Super claims you can't check in after midnight—despite the hotel being open 24 hours and clearly serving travelers passing through at all hours. We checked in just after midnight, only one hour after booking, and they had the audacity to say we "missed" check-in. Both the hotel manager and I tried multiple times to explain the situation, and they simply didn't understand or didn't care. Save yourself the frustration—stay far, far away from Super.

I wanted motels for tonight tomorrow nah they put it for tomorrow night and the second and now they are not willing to go back in and change that to modify it these people don't know what they're doing they shouldn't even be allowed to even be doing this in the state and yet here they still are why

I searched for a 1 night hotel stay on Kayak and Super. Com had the lowest price. I clicked to purchase directly with Super. Com and it had 2-factor authentication so waited for them to text me the code. I clicked several times to resend the code and still nothing. Ten minutes later a bunch of codes were sent. When I entered the code the system somehow reset and changed my hotel arrival date to today's date. When I got the confirmation I immediately called Super. Com customer service. I was on hold for an hour with no answer. I called the hotel directly and they told me that I had to go back to Super. Com. Since it was Easter weekend I called Suoer. Com again on Monday morning and was told that it was none refundable and it didn't matter that their application had a glitch. I was sent an email to contact the hotel to convince them to send specific info for a refund…. The hotel does not want to refund me. Caution! The Super. Com price is always a little cheaper but it's not worth it if there is any type of issue… spend the extra 20 bucks for peace of mind.

First, the dates you entered for check-in and check-out change after you hit submit (mine showed a full week later). Then, customer service at super.com says nothing can be done because you did not add the $15 change fee when making the reservation. THEN (this is where you start to really catch on), they claim they MIGHT be able to modify your reservation, but it will be an additional $30. They also are purposely slow to get your confirmation number put in the system, making it impossible for the hotel where you are checking in to even pull up your reservation and manually move your dates.

Don't use Super. Com. Their customer service is awful. Reserved a room online for 2-25. When I received the receipt I noticed it incorrectly listed the check in date as 2-27. I immediately contacted their customer service number and the csr was useless. They would not correct the error unless the hotel agreed to the change. I called "super. Com" back from the hotel check in desk and the hotel clerk agreed to the change. Again the csr refused to make the change unless the hotel sent a request to them in writing. Total bull$#*! from "super". It should have been so easy to make the change but the csr seemed to enjoy the fact that I was frustrated. Ended up paying for a 2nd room because the csr didn't care enough to provide help. Additionally they will charge you an additional $15 membership fee whether you want it or not. There are many wonderful hotel reservation systems available. This is not one of them. Don't use.

Great experience and easy, why do You ask for a tip of $22,,,at the very least give the customer an option to tip there desired amount not your set gratuity price of $22. I did all the work, therefore no tip!