Snapfish.co.uk

Two orders reviewed - ordered at same time.

Order one. I ordered 4 x 8" x 8" canvas photos of my dear dog Max, who had recently passed away. I subsequently received the order, to find that a significant part of the photo was printed on the sides of the canvas frame - resulting in certain physical features of my dog missing.

Order two. I ordered 60 matt photos of my dog, on print sized paper that Snapfish's site recommended. On receiving them, I found that my dog's head and other body parts weren't in the photos of many of them. Why? On contacting the company, they inferred that I was at fault, but that out of the kindness of their hearts, they would reprint the 'offending' photos, but I would have to pay the postage.

I get the impression with this company, that no care is given, to ensure what is sent to them, is actually what you receive back. If they can't fit my chosen photos onto a piece of print paper, then they're not professional enough for me.

As well as the switchover to the new software being a total hash in itself, with a whole album lost, the new software has many bugs. The photos take longer to load but my main issue was that a whole album would suddenly change all the backgrounds. It happened several times over and I never had a problem with the old version. Live Help was as expected ie. Didn't address the problem at all. I'll be taking up the offer of the free album (as a result of the lost album in changeover) if I ever finish it (after having to keep changing the backgrounds back) and then move elsewhere for future stuff.

When the snapfish site changed I tried just about every other website but didn't get on with any of them, one of the problems was that the photobooks I'd made on snapfish were 8 by 11 and all the others were A4 and I wanted them to match. So I decided to give snapfish a last try and found that while it wasn't as flexible as it had been before, I managed to make the books just as well as before. They have all arrived promptly and are of a really good quality. The problems that I find are that there's less choice of layouts, it's very slow to upload photos and there's not the option to have text under each photo. But on the whole, I would say that I feel happy about them now. I contacted customer service last week about a problem... which turned out to be my computer... and the guy I spoke to was really helpful and sorted it all out for me very patiently!