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    Snapfish.co.uk

Corporate Values

Overview

Snapfish.co.uk has a consumer rating of 2 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. Snapfish.co.uk also ranks 68th among Photo Printing sites.

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How would you rate Snapfish.co.uk?
Top Positive Review

“Not so bad after all!”

Patricia B.
2/27/17

When the snapfish site changed I tried just about every other website but didn't get on with any of them, one of the problems was that the photobooks I'd made on snapfish were 8 by 11 and all the others were A4 and I wanted them to match. So I decided to give snapfish a last try and found that while it wasn't as flexible as it had been before, I managed to make the books just as well as before. They have all arrived promptly and are of a really good quality. The problems that I find are that there's less choice of layouts, it's very slow to upload photos and there's not the option to have text under each photo. But on the whole, I would say that I feel happy about them now. I contacted customer service last week about a problem....which turned out to be my computer....and the guy I spoke to was really helpful and sorted it all out for me very patiently!

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Top Critical Review

“Disastrous Change”

Paul R.
8/23/16

As well as the switchover to the new software being a total hash in itself, with a whole album lost, the new software has many bugs. The photos take longer to load but my main issue was that a whole album would suddenly change all the backgrounds. It happened several times over and I never had a problem with the old version. Live Help was as expected ie. didn't address the problem at all. I'll be taking up the offer of the free album (as a result of the lost album in changeover) if I ever finish it (after having to keep changing the backgrounds back) and then move elsewhere for future stuff.

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Reviews (3)

Rating

Timeframe

Other

paulr178
1 review
0 helpful votes
August 23rd, 2016
As well as the switchover to the new software being a total hash in itself, with a whole album lost, the new software has many bugs. The photos take longer to load but my main issue was that a whole album would suddenly change all the backgrounds. It happened several times over and I never had a problem with the old version. Live Help was as expected ie. didn't address the problem at all. I'll be taking up the offer of the free album (as a result of the lost album in changeover) if I ever finish it (after having to keep changing the backgrounds back) and then move elsewhere for future stuff.
juliea54
1 review
0 helpful votes
March 29th, 2016
I have just lost hours of work on a photo album because Snapfish have ungraded their web site. Apparently you can't transfer any old projects or existing ones! I had no warning or I would have worked hard to complete the project. I was told to start again - oh yes, but with another company not Snapfish or Truprint, who are powered by them. I shall also make sure my friends do not make the same mistake.
patriciab112
2 reviews
8 helpful votes
February 27th, 2017
When the snapfish site changed I tried just about every other website but didn't get on with any of them, one of the problems was that the photobooks I'd made on snapfish were 8 by 11 and all the others were A4 and I wanted them to match. So I decided to give snapfish a last try and found that while it wasn't as flexible as it had been before, I managed to make the books just as well as before. They have all arrived promptly and are of a really good quality. The problems that I find are that there's less choice of layouts, it's very slow to upload photos and there's not the option to have text under each photo. But on the whole, I would say that I feel happy about them now. I contacted customer service last week about a problem....which turned out to be my computer....and the guy I spoke to was really helpful and sorted it all out for me very patiently!

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About the business

Snapfish UK offers online photo printing services for digital photo prints and a range of personalised photo gifts. Transform your memories into unique gifts

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