Smoke Cartel

Missing bowl piece, they sent an ugly color when I didn't have the option to choose like they said I did. Their service department refused refund or exchange unless unused, but I did use it. It's junk doesn't work most of the time and a pain to clean. Will never bring mine or my shops business here. They've lost a lot of customers here now.

Would not replace my glass piece that I paid an extra $45 to cover. These are scam artists. Go elsewhere. Claimed to refund the cost of warranty package to my account and never did.

Its been over 7 WEEKS since I ordered and paid for my bong. I still haven't received the item I purchased. Endless emailed apologies from Smoke Cartel, repeated assurances it would be resolved, and still nothing.

It almost appears to be a game. Endless emails promising the Fulfillment Department will do this, the Technical Review Group will do that, we will resolve the issue (missing parts) as soon as possible! And again and again nothing ever happens.

Buyer Beware!

Very disappointed and I've wasted $35 and my time.

Bought a Ooze battery for delta cartridges from Smoke cartel, had it 2 months and screwed it onto the battery to charge it wouldn't even charge, unscrewed it from the charger and it literally came apart. Emailed them about it, they were no help, no exchange, no replacement, nothing so if you get something that tears up from them just beware they will NOT make it right. Waste of money!

Do NOT trust any amount of money with these scumbags.
They are based out of Savanna GA, so you can only imagine the type of slugs that work here. Don't support these scammers. They will NOT get your order to you. Do nit trust this scam. Look to a local shop

The only reason they're getting one star is because I can't put zero stars, I received my merchandise in the mail opened up the box and found it broken. After multiple phone calls to an answering machine and multiple emails to the company and have not received any replies. Do not waste your money on this company

I could not figure out how my 14 year old was getting this stuff. Then on day a box came in the mail from SmokeCartel.com. It was addressed to my minor child. When I opened it there is was. At the bottom of the receipt it said leave a review so I am. I personally would boycott anyone or place that would contribute to minors being able to purchase any of their products. You can go to the web sight and see what they sell for yourself. You also have to leave all your personal indentation in order to leave a review. I wonder why?

I placed an order with Smoke Cartel for three items. All three items were received at the same time. One of the items is called a Pulsar Shift; which is a weed and wax vaporizer. I plugged in the Pulsar Shift to charge it. After being plugged in for over fifteen hours, the item will not charge or turn on. I contacted Smoke cartel via their customer service portal and received an email back from someone named Brian, asking me, "does it light up like it should when you are charging it?" In the interim, I logged into my account on the Smoke Cartel website and found that I am unable to process a return because they do not show the item having been delivered while the other two items from my order show delivered. There is something else I found to be troubling. Smoke Cartel's return policy states that they will not accept a return of an electronic product that has been opened. Therein lies the problem: how am I supposed to ascertain whether an electronic product functions properly unless I open it up and plug it in? This is an awful way to conduct business. At this point, my only recourse is to report the transaction to my credit card company. Conducting business online requires trust, and I do not trust that Smoke Cartel will do the "right thing" to rectify my order.

I am so turned off to this company, they claim to ship most orders out within 3 business days, but that is not the case in my order. I placed a order on 12/11 and today is the 16th and still the order is listed as "getting ready to ship" I have emailed, texted and tried to call this company without one response. Do yourself a favor and find a better, more customer centered business to buy from. I'm sorry I ever ordered from here!

Ordered gummies in January and the arrived with a expiration of 9/21…WHY WOULD I WANT SOMETHING 4/5mos EXPIRED!? Trying to get a refund for almost a month not and all ive been told is "product is sent to warehouse to be reviewed" my item isnt opened and its still in the shipping box. Wonder what excuse they will use to not refund the money…. Dont waste your time, shop elsewhere.

My terp pen they sent leaks constantly. I would advise to not use them and go with Dankriot.com. They told me to hit up the manufacturer vs them doing their job.

I don't have a problem with their products or prices, but their shipping is boardering on unacceptable for a modern business. They have taken more than 5 business days to even package and ship my piece. And when I contacted their customer support department I was told that they deprioritize service claims that do not have a tracking number already.

Save your money, there are better online shops that you can find.

I made a purchase from Smoke Cartel during their 420 sale, hoping to take advantage of the discounts. I specifically requested in the order notes that if my desired color, Honey/Topaz, was not available for the Pulsar Drop Down Bee Dab Rig, the order should be canceled. Unfortunately, my request was completely ignored, and I received a hideous black color rig that had nothing to do with what I wanted.

Immediately, I reached out to the company via email, seeking a solution. However, I was met with silence and no response whatsoever. Feeling frustrated and left with no other options, I decided to file a dispute with my bank, as Smoke Cartel had wrongly withheld my money and didn't even provide a return option.

To my disbelief, I received a letter from my bank stating that they would not be proceeding with the dispute, essentially allowing Smoke Cartel to get away with scamming yet another hardworking customer. I have been a repeat customer of Smoke Cartel in the past and have even recommended them, but after this experience, I can no longer do so.

The lack of decent customer service and the company's unwillingness to address and resolve my issue has left me extremely shocked and disillusioned. I expected better treatment as a valued customer, but it seems Smoke Cartel is more interested in making a quick buck than prioritizing customer satisfaction. I will be taking my business elsewhere in the future and advising others to do the same.

Skip this company. Nothing but a hassle. Required adult signature for a battery? Now I have to take time off work to go across town to pick up my order. Tracking for shipment didn't work and had to work with customer service to figure out that they will not be delivering my item. I will never use them again

I contacted them every way possible with no response the tracking order does not work all I wanted was my money refunded I filed a fraud complaint please re consider ordering from this website

I wasted $180 on a faulty bong. They won't refund or exchange. I wish I had read reviews first before buying from them.

I ordered my dab rig on the night of the 28th, there still isn't any tracking information. Customer service number doesn't answer or call back, i have been in contact with them via email and they claim its because of the holidays, if holidays will delay processing by a week it should be noted on the website. The only reason i purchased it was because it said that id receive my item by yesterday if i bought within the next hour. Ill be waiting until the 5th for information to post and if not i will cancel my order and leave a negative follow up review. Again this is not a product review but on smoke cartel itself as a company. The company has guranteed me "expedited shipping" but we'll see.

I'm still waiting on what is going to happen with the pipe I purchased. You messaged acknowledging there was an error that was not on me. You said you would try to find it or send another one. I haven't heard nothing since then and I have been messaging and will continue to message and leave bad reviews until you send me my pipe!

A couple of years ago I was looking for a bong with some good thick quartz glass that was at least a foot long or longer with some percolators. I found something on this website I'm pretty positive and it never came in the mail after paying for it. Something like 6 months later I had a package show up and it was my bong but it was in tiny little pieces. They would not refund me. They have things like freeze pipes on this website that are only $60 but if you actually look at freeze pipe the name brand pipes they run almost $200. There is no way you can get a quality product at $60 that runs $200 elsewhere unless there's something wrong. Now either the other people are overcharging or this place is screwing people over and I think it's the second option

Don't buy from here the return address is fake and I can't get ahold of them for replacement. If you like buying broke stuff then this the place to buy find a more trusted source

Your order will be shipped when they get around to ordering it from another company. They took my money for an item they said was in stock and delivery would be 2 or 3 days lmao it's still awaiting a eta on shipping end no response from this piss poor company good thing I used klarna time to cancel.

A week after ordering and still nothing has even shipped. Not an estimated arrival time not a placed shipment notification nothing. Canceled my order, let's see if I ever get refunded. Trash.

I payed 80 for a vaporizer that doesn't even work on concentrates. Then you cant return the product when you can't return a product you know the company doesn't believe in the products they sell

I ordered a vape battery. It wouldn't work. I made multiple attempts to contact them by phone snd email. They did respond to a couple of emails. I supplied them a video of the damaged product that they requested. And never heard another word from them. Avoid ordering from this company and find a reputable, customer friendly company to give your business to!