Smoke Cartel

If I could rate this company 0 stars I could.

Do not purchase from this site, they will take your money and not send your order.

I placed an international order for the United Kingdom on 4. 10. 22. I paid $27.97 for the product and $24.94 for international shipping, totalling $52.90 (£49.16) They took the money and my item was never sent out for delivery to my UK adress. I have been back and fourth with their customer service team, who have been absolutely useless. At first the order was left being processed and I received no delivery or tracking information for that week. The first representative I emailed responded back saying that the order hadn't been processed properly so it had to be put through again. Then the order had to be processed again because the representative didn't realise it was an international order. My order was process for a third time and then shipped to another facility because this facility didn't ship internationally. I was also promised an email of confirmation, with new tracking information once it has landed. Considering I paid $25 for international shipping I am not sure why this has happend. Anyway I was able to track this order via the app SHOP to this other vacility which my item has now been at for over 2 weeks and I have received no emails from the representative. I have sent them 2 emails which have been ignored. I finally got a response from another representative after I requested a refund and threatened to take things further, I recieved a very poor response. The representative failed to read my email properly and didn't read all my other emails and therefore responded saying that it had been delivered. So I am back to where I started.

Apon looking up reviews this is someting that this company practices regularly in. Absolute exhausting experience, please avoid this company.

I have taken further action.