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SmileBox
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SmileBox

smilebox.com
Japan
1 review
1 helpful vote
Follow Marice H.
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I sent email to *******@smilebox.com and requested for full refund since cancelled free trial within 7-day free trial and credit of usd 47.88 was taken from my credit card but no reply. Is it a scamming, rip off company?

Date of experience: September 16, 2015
Iowa
1 review
0 helpful votes
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Quick, Simple, & Clever
October 10, 2017

Smilebox is easy to use and the designs are creative. There are very few options, as you have to accept the fonts they offer, color choices, etc., but when you send them they always make an impression.

Date of experience: October 10, 2017
Maryland
1 review
0 helpful votes
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Easy and fun
April 8, 2015

This program is easy and fun to use. I am not a professional photographer but enjoy taking photos of my grandchildren and the places we visit. This platform gives me a creative way to share my memories.

Date of experience: April 8, 2015
Florida
1 review
0 helpful votes
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One of the best and most useful photo and video programs I have used in a long time. Not only is it easy to access and understand but it allows for so many creative possibilities. Without this program, my slideshows and photos would never look so professional and creative. Thanks, Smilebox!

Date of experience: January 21, 2015
Florida
1 review
1 helpful vote
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When Smilebox works it is wonderful but mine has ceased to function. I cannot edit or share any of my creations. I have been exchanging emails with the support office for the last 4 or 5 weeks and they still cannot help me solve it. I would be delighted to be able to say it was wonderful but in my case... it is not.

Date of experience: September 29, 2018
Ireland
1 review
1 helpful vote
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I painstakingly made CSVs of the people I wanted to send my message to. Sent three messages following their instructions, then eventually got 403 errors. Submitted a ticket, didn't hear back (that was two days ago) and they cancelled the message I had scheduled. What the hell?

Date of experience: December 22, 2015
Australia
1 review
2 helpful votes
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SCAMMERS & CONMEN
January 23, 2015

SCAMMERS & CONMEN - make sure you Google Smilebox complaints before you use them. They fraudulently charged my credit card well over 12 months after using their 'free' service once. I didn't even join up! Cancelled well within their 'free' service. Have had no serious response from Smilebox. An idiot called Steven just keeps asking me for account details which I have sent him several times - says there is no record of my account! Goggled them only to find I am one of many that they have done this to.

Date of experience: January 23, 2015
Georgia
2 reviews
0 helpful votes
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Lovely creation
January 31, 2017

Great Ideas, with this app you can do various arrangements to create fabulous portraits of family and friends. You can have an loads of fun to share with the world. I had a friend do pictures of my son and have adored them from day one. I have decided to do a mural from his creation. I have decided also to do my pets and children in large murals for our home. What a great app this turned out to be.

Date of experience: January 31, 2017
Massachusetts
2 reviews
3 helpful votes
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Easy and fun!
June 10, 2015

Very easy application to work with and lots of great designs and music to choose from. I also like the option of choosing your own music. Enjoyed my free trial and may consider signing up long term if I have the need to use it more often, Cannot justify $47 dollars for 2x annually usage. Would very much like to see a pricing schedule for one time periodic use

Date of experience: June 10, 2015
Pennsylvania
2 reviews
0 helpful votes
Follow Edward B.
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Preparing for a relatives Wake and Repass, we decided to gather the family photo memories and run a slide show. Question was "How do we add nice music to all of these photos?" Searched online for some answers.
We were pleasantly surprised when smilebox.com popped up. Played with the Free Trial Version for a small batch of photos. In about a half hour... We had a very impressive presentation! The rest in History... Thank you smilebox.com!

Date of experience: February 13, 2016
Florida
1 review
0 helpful votes
Follow Alicia G.
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I love the ease of use; the creative variety of smileboxes to choose from and how well put together it is. Also, I can send, save, store, share easily & efficiently. Plus, I get to keep all of my designs to reuse as many times as I want.
Quick, simple & cute! A real time saver! A well designed finished product in minutes; they do all the work for you, yet you can customize to make your own.

Date of experience: December 17, 2014
California
1 review
0 helpful votes
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I've been using Smilebox since 2008 for great animated greeting cards and slide shows. I love that it keeps a history of all your creations and that can access them to help you remember what you created for whom. It's one of those online programs that I wouldn't be without!

Date of experience: November 21, 2017
Samantha T. SmileBox Rep
over a year old

Thank you so much for this great review. Really brightens our day!

California
1 review
10 helpful votes
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Be careful
June 22, 2020

Signed up for a subscription thinking that I would be charged monthly (and would be able to cancel in a few months). Gave them my credit card info and they charged me over $80 (annual premium subscription price) without making it clear that I had to pay for the entire year of usage up front.
Also, the program is definitely not worth the money. There are better programs for creating cards/slideshows out there.

Date of experience: June 22, 2020
Hawaii
1 review
0 helpful votes
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PERFECT FOR EDUCATORS!
September 12, 2018

Their generosity in providing a FREE subscription to educators is beyond appreciated! I can easily share pics and memories with my students and their families. Every field trip or event is made extra special with professional looking, easy-to-create slideshows. And all my creations are saved in perpetuity. Great graphics and catchy music! Tech support is also WONDERFUL! Drop them a message and youʻll get a quick response! I LOVE SMILEBOX!

Date of experience: September 12, 2018
California
1 review
3 helpful votes
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Trickery.
April 18, 2015

The site doesn't let you know that you have the option to pay an annual or monthly fee. It automatically charges the annual fee. Well, I only intended on using it for one month. I feel tricked and I hope they refund me but who knows with this site.

Date of experience: April 18, 2015
Indiana
1 review
0 helpful votes
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Highly Recommend!
September 27, 2015

Have used this for several years now. I do have other programs for making more elaborate Slide Shows, but this is great for those fast, cute, quick put togethers. Love that we can use it for invitations - facebook covers, just about anything!

Date of experience: September 27, 2015
Canada
1 review
0 helpful votes
Follow Anita A.
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I love Smilebox! I have had a membership for almost 10 years and have done countless greeting cards, party invitations, year reviews, and trip slideshows. It is a fun, easy way to share my life through photos, words, creativity and music with those near and far with the click of a mouse. <3

Date of experience: May 10, 2017
GB
1 review
1 helpful vote
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I have just downloaded Smilebox and created my first video that I have sent to a friend via email, all for free. At the moment I give it four stars and reserve that fifth star after a little more experience, I have to say that I am very pleased with the result of my first attempt and still finding my way around the site. I am planning to go Pro eventually and take advantage of the extras that that provides. T D.

Date of experience: June 21, 2014
Georgia
1 review
12 helpful votes
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Do NOT use Smilebox
November 20, 2020

FYI: Smilebox won't let you purchase a monthly subscription, forces you into a year, saying you can always cancel early, and then to find out you won't refund the remaining subscription (It's hidden in their terms and conditions, is what I was told when I wrote to inquire about the status of my refund). That's bad business! Shame on you, Smilebox. I'd recommend you look somewhere else for this service.

Date of experience: November 20, 2020
Ireland
1 review
0 helpful votes
Follow K B.
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I have a background in events and graphic design, so in theory I can create the exact invitation or card to suit any event, but I often turn to Smilebox. The selection is vast. The designs are quality and user friendly. I really like Smilebox and my family, friends, and clients love it too.

Date of experience: April 25, 2015

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmileBox most frequently mention credit card, customer service and free trial. SmileBox ranks 60th among Greeting Cards sites.

service
289
value
318
shipping
122
returns
124
quality
293