On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Booking process was fine and simple. Afterwards i had to call twice, and then I had my tickets. The support was uncomplicated and fast.
Slight delay receiving e-ticket but good experience overall
I think they offer best fares amongst other options. I'll definitely book my next trip with them for summer vacation.
Lo compré en esta agencia porque salía mas barato que en la aerolínea, pero por un error mío que no puse mi segundo apellido tuve que pagar 275 usd y finalmente el viaje me salió 110 usd que en la aerolínea. Por eso no lo recomiendo. Ellos fueron muy amables y me ayudaron con la modificación.
Additional costs were added to the flight for seat reservation and booking fees these were not highlighted as extra costs before the booking was made.
Had trouble booking seats and requiring a bassinet for my flights. The airlines tell me the agency can select seats and request a bassinet for me but they say they cannot. I ended up giving up on selecting seats and requesting a bassinet.
Asdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdf
Amazing, I am very satisfied. Thank you and I will definitely book again.
Booked a flight based on quoted figure in SA Rands only to be charged in US Dollars which with exchange rates resulted in an additional cost of R1500. The advisory that this would happen was not clear prior to payment and was only apparent after payment was made. The dollar price should have been apparent before I made payment. I visited a South African website and was under the impression I was paying in rands. The confirmation received initially did not indicate that checked baggage was included - nor the seat allocation for which there was an additional charge. I still dont know whether an aisle seat requested has been allocated.
I haven't taken my flights yet. Can't review the service yet.
J'ai trouvé que c'était accessible et facile pour acheter les billets mais je suis très déçue de voir que ça me coûte plus cher que le prix qui était indiqué en Canadien au départ. Au final, j'ai payé en US. Très déçevant.
It was great, with cheap prices and simple instructions. Will definitely use again!
Website is very slow, had to restart booking a few times. I hope you can look into that.
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced while booking.
We understand how frustrating it can be when the site is slow, especially during an important task like securing a flight. Please know that we’re actively working on improving our website’s speed and overall performance to ensure a smoother experience for all users.
We appreciate you choosing us for our competitive fares, and we hope your next experience with us is much more seamless.
Regards,
Smartfares
Encontré vuelo y buen precio, mejor que la competencia y a tiempo
The transactions have disturbed so much. And has panicked me
Online booking was easy via smartfares. There were no technical issues.
I made an error on my payment, and Isaac was very helpful in making sure that I was able to book the flights I needed.
Given me additional experienced and discoveries compare to others.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about the difficulties you experienced with seat selection and the bassinet request.
Please note that pre-assigned seating for many airlines is often restricted and subject to their specific policies. While we do our best to accommodate special requests, such as bassinets, final confirmation always depends on the airline's availability and discretion.
In your case, we can confirm that a request was submitted on your behalf, but unfortunately, the airline did not guarantee the allocation in advance. We understand how important comfort is when traveling—especially with an infant—and we truly regret the inconvenience caused.
We appreciate you choosing us for your travel needs and hope to provide a smoother experience in the future. If you need any further assistance, our support team is always here to help.
Regards,
Team Smartfares