SmartFares

Fue muy practico seleccionar los vuelos y el costo de los pasajes era similar que en la propia aerolínea

Thank you it was an excellent deal. I hope the transaction fallows up and there are no cancellations.

I wish my other flight could have been booked through SmartFares. All the information I need is on one page and easy to understand. This flight is for the Dressage Olympics in Paris, an experience of a lifetime for me and the less travel stress I have the more I can enjoy this adventure. My total international flight number is 4 in this life so I'm not a savvy traveler. Thank you.

Price showed in CAD dollars, but it was different and almost 80 dollars up of checking out

Made a reservation without baggage accidentally and with cancellation protection option, that I don't need. The agent of a help desk took her time to solve my problem, and also the service to which I've sent my question by mail, has replied me. Thank you

Smart fares is a pretty good travel site so far I have booked with them twice as they had the lowest prices. The first flight reservation was perfect. The second reservation ran into a hiccup when I checked out I noticed an extra $100 charge for seat selection which was not clearly stated that there would be a charge for or how much that charge would be. I called customer service and they gave me an email address to request a refund and I called back to verify just to make sure I wrote it down correctly and the customer service rep hung up on me as soon as I told him what I was calling for, to verify the email address for a refund. I called back and got another agent who verified the email for me and then proceeded to hang up on me as well. I emailed asking for a refund and they responded the next morning and said it would take 3-5 business days for a refund so we will see. Overall assuming I get my refund it is a good site with cheap fares. But be careful because most of the items like travel insurance, bag insurance, ticket change capabilities, have prices and you know that there is a charge but the seat selection part had no pricing or anything to let you know that you will be charged. I'll use smart fares again but with caution.

This was the first time I've booked with SmartFares and so far i have no complaints. Though my actual flight is still upcoming, the booking procedure went smoothly. The confirmation process and email follow up was quick.

We booked a flight through Kayak to Alaska, who then booked us through SmartFares. I was a little confused but so far the experience has been very good. I had a question and contacted customer service at SmartFares and they were very helpful and patient as I tried to correct a mistake I made with travel date. Email confirmation and communication has been good too. Hopefully, the flight day experience will go without a hitch.

Because I wasn't able to select the individual flights that suited my son's needs I had to book 2 separate flights. The overall cost was good so that was a plau. It took some time to get the second flight confirmation. I had to call in to get it looked at to make sure it was going through.

Received my confirmed reservation hours from the time I booked my ticket, so far, so good. Hoping to have a smooth flight on April. Thanks Smartfare.

My experience was good. It's was easy to buy my ticket. And the ticket value very convenient. Thank you very much for help us in thise times of financial scarcity

Thank you for the smooth transaction. Its so nice to buy affordable tickets and get the best experience possible

The website was great to use, and there were no added fees tacked on from the time I searched the flight to the booking. However, on the confirmation page you are asked about many add-ons that are usually clicked into the default "accept" position, meaning that a few people who aren't careful about the fine print will skip ahead and have unwanted extra charges. Otherwise I am satisfied with the service.

I have to call the credit card company to make sure its confirm. Cause at first i have little bit problem with my credit card. After calling smart fare they stated only take 2 hours process to ticketing department, but the reality its took almost 12 hours, and I have to call myself to find out if its confirm.

I didn't get confirmation email upon the purchase. It wasn't clear whether the transaction went through. I wasn't sure if the purchase was closed or not, I went ahead and brought a ticket directly from the airline which ended up cheaper than this agency charged. I tried to dispute it but failed. Never never do business with this agency! Now I am stuck with two airline tickets and also this agency is charging me $200 to change the date.

Good. Llame a llegado por correo electrónico mi billete con su numeración muchas gracias por todo

My card was declined and I called the support and they were very kind and listened to the reason. They held my ticket booking for 3 days and I got the same rate later on. They also helped to bill me with the choice of my currency (Euro).

The con is, I had to call and ask for /explain why I was charged more than what I was shown on the final payment page. And it was due to Dollar to Euro exchange. I hope this can also be automated - that the billing is done in the same currency as shown in the payment page and not go through these hassles.

I was happy to find there was no hidden prices and I could pick from options but didn't have to buy anything extra. Got all my info right away!

I am very happy to choose Smart Fares. They helped me to get flight tickets with affordable prices. Thanks

"How much are you willing to pay?" This is what our SmartFare agent (Nixon) asked us when we called, stranded at the Perth airport after Air New Zealand informed us our flight home to Canada had been cancelled. My answer...$5000 CAD each. So when quoted $4740 each, we said yes, economy seated together. The final price became $13,885 CAD, economy seated apart. We felt desperate, took the seats, got home.
We feel we have been lied to, robbed, and taken advantage of in our desperate situation to get home.

UPDATE TO REVIEW...
After writing this review on SmartFare, San Diego, California, I submitted a complaint with the Better Business Bureau. They were super helpful and effective. They submitted my complaint to SmartFares, and I got a phone call from SmartFares the next day. They granted my request to reimburse the over charged fees based on my price-gouging complaint. I agreed to their terms requested of me: to remove my complaint with the BBB. I did so, and my extra charges were reimbursed.
I did not request some of the high fees charged for our initial tickets; I thought that, in light of the over-charging by ALL the airlines because of the number of people trying to fly home, it was worth the high inflated rate to get home. Also, I thought if I limited my complaint request to the last inflated fee, it would be more likely to get a settlement. I was correct. Good luck with your complaints to the Better Business Bureau.

Try to confirm the number of free language on the website before booking and couldn't find it anywhere. There is link to the airline compagnie that's not working. Other than is great deal and easy manage.

I have a good experience so far. Thanks
I hope that the flight will be without any problem.

Very good. I am please. Easy to book. First time on this airline but so far looks good