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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I find it easy to book with SmartFares. I had a few glitches in the beginning bit overall great experience
Dear TAAG airline management. I am writing you guys to tell how disappointed i am with your service, I made the first booking online under the name Mthokozisi prosper Ndlovu traveling from johannesburg south africa Angola Luanda on the 11th of june 2025 returning on the 15th june i then called your travel desk i spoke a Gentleman called Pakar asked him to change my return date to 13th june of which he did i was happy with that. I then asked him to book for my colleague Nthabiseng Lesifi Mangwanene travelling from 11th of June returning on the 15th of June he asked me to send him an email of which i sent him that says please book for My colleague for the 11th of June returning on the 15th of June 2025 we confirmed both day telephonically he sent me a ticket that confirms the requested dates. Today the 15th june 2025, my colleague LESUFI was supposed to board the plane at 09:55 from Luanda but I was surprised to hear that my colleague was a no-show for the 13/06/25. Which is the date i returned back to johannesburg. Now my colleague is stuck alone in luanda because one of your staff members messed up her booking i mean what level of in comptence is that. I would like the voice records between PAKAR AND ME... I HAVE ALSO ATTACHED THE EMAIL I SENT TO HIM.
They book you ticket and get your money and call you later and tell you it's not available
Tried to book a flight, tried to claim card was declined (it wasn't) and took 4 days to confirm that the flight had not been secured. Also called at 4am waking everyone up to finally confirm this.
The process was very simple with smartfares and they offered the cheapest price too.
The experience was pretty good and the response time was excellent
Great communication and very fast ticket confirmation
The experience was satisfactory, everything was clear, and easy steps to follow.
They didn't send any correspondence massage regarding the booking or flight tickets it's very horrible experience
El seguimiento y respuesta del proceso es claro, pero muy lento, creo que deberían mejorar en eso.
Dear Customer,
Thank you for your honest feedback. We're glad to hear that you found our pricing affordable and that the process felt clear.
However, we sincerely apologize for any delays you experienced during the monitoring and response process. We understand how important timely communication is and appreciate you bringing this to our attention. Your feedback has been shared with our team as we work to improve the overall efficiency of our service.
We value your trust and hope to provide you with a smoother experience in the future.
Regards,
Smartfares
I had no hassle to do my booking, it was quick and easy.
Suposedly to protect against fraud, Bank of America, which I was not aware of, declined my tickets charge. They emailed asking charge confirmation and when I called agent Ana, who was abrasive, refused to keep my options, which made more expensive. I liked initial KLM and Air France but she got rid of them. I find it hard to believe they go away that quickly with 250 seats airplanes. In addition the flight from Atlanta to WPB was awfully tight and service sucked. I am sure I am not the only passenger whose ccard co. Does that. All this made my trip longer and umpleasant.
Your ticket price is not the same as the amount you deducted from my account. I was very disappointed why you can't your actual price?
Bad experience to be very honest My ticket was cancel due to take so long to take money from my account Two days later I got a email your price is going high what do you like to pay? I said no i'm not going to pay the increase prices
Dear Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Upon reviewing our records, we found that the booking in question could not be confirmed due to a credit card decline. A notification was promptly sent to your registered email address on the same day the booking was attempted, informing you of the issue. We also reached out by phone to explain the situation, and, following your request, a follow-up email was sent with further details.
The booking was subsequently cancelled as per your instructions.
If there is any additional concern or discrepancy that hasn't been addressed here, please feel free to reach out to us directly. We're more than happy to assist and provide any clarification you may need.
Regards,
Smartfares
I don't know where to start. I have talked to people from this app like 10 times. It has been always the same, rude people, trained as they should the costumer stupid, they dont let people talk. The interrupt and raise their voice. They play with you and the options they want to give you just because. They hang up the phone on you and then if they are not please they are even more rude. Please avoid buying anything with SMARTFARES. I couple of friends told me exactly the same and I was next to another person dealing with the same situation and was the same. Disrespectful and frustrating.
As i was still navigation the booking i got a call from the agent who help me through the process with ease. I am happy.
As the title suggests, it was east to find the most direct flight for a good price. Got through the process quickly and so far am happy with the communication I have recieved.
I haven't caught my flight yet, but so far things are working out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We're sorry to hear about your experience.
Upon checking, we can confirm that the e-ticket information was sent to your registered email address within 2 minutes of completing the booking. If you haven’t received it, we kindly suggest checking your spam or junk folder, as sometimes automated emails can be filtered there.
If you're still unable to locate the e-ticket, please reach out to us at customerservice@smartfares.com
With your correct email address or booking reference number, and we'll be happy to resend the details right away.
We appreciate your feedback and hope to assist you promptly.
Regards,
Team Smartfares