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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Found the really good price. Researched to make sure the site was legit. Bought and withing 15 minutes, had the booking confirmation.
Would be better to get ticketing immediately.
Yes I did receive my Booking information, which was not very informative. When do I receive my Boarding Passes and more information regarding my flight.
Easy booking and competitive prices
I got redirected from Google flight search, tickets booked, not flight yet. Overall process is easy and accurate! Thanks Smartfares!
I had never heard of this company but now that I have used them and received plane tickets for a fantastic price compared to other airlines, I may just use them more often! Now I just hope the entire travel goes smoothly and as planned.
So far it all has gone smoothly, I hope everything is like this all the way through for my employee who is traveling for work experience.
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I would like to express my dissatisfaction with how this booking was handled. Requesting an additional payment after a booking is made, and then reversing the decision later, reflects a lack of professionalism and causes unnecessary stress and loss of time for the customer.
I booked a ticket using SmartFare and when I received the booking confirmation, it just said I was fying using "Regional Airline." It didn't specify which airline I was using and I had to ask Ai and do all the work myself to find out I was flying with FastJet. Under such circumstances, its easy for one to think that they have been scammed. That should improve.
Booking with SmartFares was flawless. I got my booking confirmation within 24hrs and there was a follow up email to confirm the receipt of the confirmation🤗
I experienced good and fast service. When I had a query they responded with in a few hours I can not complain about anything at the moment.
My credit card services was very strict on security and it took a lot of patience to complete the transaction, yet SmartFares stuck it out and helped me to get my ticket. They kept me informed and was available to take my call every step of the way. Thank you
Booked and tickets were confirmed in a short while. It was cheaper than other sites were offering. Would need to try them for long to see if any issues arise. Hopefully not.
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Seleccione el vuelo por un valor y me descontaron otro de mi tarjeta
My payment didnt go through due to my bank and after I fix it with my bank, I called to get them to put through the payment.
They told me that its now 80 dollars more, so i told them to cancel everything as the payment had not been made. The customer service rep ARGUED with me, then put me on hold to see if she could get the earlier fare. I kept saying cancel it, she insisted and put me on hold. When she returned, she informed me that she could get the original fare and that she processed the payment WITHOUT my consent. Then continued to argue with me until I asked to speak to the supervisor.
The supervisor kept asking if I wanted to keep the fare or cancel it, I told him to keep it now that the payment has been made. He kept asking me, over and over, then got angry with me for not answering him even though I had told him multiple times to keep it. He wasnt willing to hear my complaint about the earlier customer service rep either.
Absolute garbage customer service and both of them should be retrained in how to do their jobs and conflict resolution.
This site has saved my name and details from before I got married. I once bought tickets on this site from harare to cape town after I had changed my last name to my husbands. At that time the tickets were issued in my maiden name and I was convinced it was my mistake so I paid for the name change. But it has happened a second time and because the of that first mistake I always crosscheck and I've never made that mistake anywhere else. Then I get charged for it all the time the first time was in 4 February 2024 and recently 22 December 2025
Dear Customer,
Thank you for taking the time to share your experience. We understand how frustrating name-related issues can be, especially when travelling.
We’d like to clarify that our website does not auto-correct or alter passenger names. The passenger details entered during booking are passed exactly as submitted to the airline. Any auto-fill or auto-correct behaviour typically comes from the mobile device, browser, or saved profile information, which can automatically populate fields based on previously stored data.
After reviewing our records, we also do not see any name correction request or modification made for the reservation you’re referring to in this review. This suggests that the name was submitted as entered at the time of booking.
We always strongly recommend reviewing passenger details carefully before finalizing a booking, as airlines treat name changes as restricted and may apply fees. That said, we genuinely regret the inconvenience this caused and understand your concern.
If you believe there is another booking involved or would like us to review a specific reservation in detail, we’d be happy to do so. Please feel free to reach out with the relevant booking reference so we can investigate further.
Regards,
Smartfares
Just received my booking confirmation from Smart Fares for the exact itinerary I wanted at $80 less then the best price anywhere else. Haven't taken the trip yet, but so far so good!
Best price, and good response. As it is a global platform, it would be appreciated to have multi-language agents taking questions. They only have english-speaking agents now.
I booked the flight because it was listed as $624 CND on Kayak. All the other sites for the same flight were around $648-$650. When I tried to book it on Kayak, it directed me to Smartfares to conclude the booking. On the Smartfares site, the price for the flight was still $624. I did not add any additional options or coverages. So I was expecting to be charged $624. To my surprise after booking, it showed on my credit card as a charge for $650.86. I did not cancel the reservation because of the hassle. But I did feel that I got scammed…
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We’re truly sorry to hear about your experience and apologize for the frustration this situation caused. This is not the level of customer service we aim to provide, and we take feedback like this very seriously.
We understand how concerning it must have been to feel that your instructions were not followed and that communication did not meet expectations. Please be assured that we will investigate this matter internally and review the interaction thoroughly so we can address any gaps in our service and take appropriate action.
Your feedback is important to us, and we appreciate you bringing this to our attention. We regret that your experience did not reflect the standards we strive to uphold and will use this to improve our customer support going forward.
Regards,
Smartfares