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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Good
Services since first time I have tried.
I am really satisfied, thanks
Good
Services since first time I have tried
Good service website was very easy to navigate
And good options
I called to the Turkish airlines
They told me that that see only two adults, but one passenger is my daughter and she is two years old, and I booked ticket for child and marked it
Very good service and trustworthy I have used the site multiple times
My first experience was not good, because I do not get they flight nor any explicación.
Now I get the flight and I am pleasure.
Experiencia anterior fue pésima.economical
I purchased a ticket for an amount and then when I called to confirm
They wanted more money, to which I had to pay bc I had no other choice I had to be on this flight. This is ridiculous I do not recommend this site for any other reason except when you get ripped off.
Booking in progress. Information and ticket has not been finalized and a review is being requested. Objective rating can not be provided at this time.
Easy booking with understandable options, however several paid services options are there
I did not receive my money back on a cancellation that was made & I had to re purchase the tickets
I've never purchased through you guys… my daughter in law bought this ticket for me to suprise my daughter for Xmas
I had a great experience speaking to the SmartFares representatives.
Compre mis boletos y me cancelaron porque lo que me vendieron ya no lo tenian en stock
Worst airline on the planet the system took my flight and put it on the wrong day. When I tried to call the customer service to get it changed they charged me a whole new flight just to use the next day of travel. They called me constantly to get travelers traveler insurance.
I received my booking information, 3 days after purchase, after asking for the flight details.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members