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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was easy to do the reservation online and it was the best price.
No me dejó incluir equipaje en mi reserva pero el proceso de compra fue rápido
My booking information did not say anything about my baggage allowance. It said I had to contact the airline, which is a lot of trouble.
Great customer support and fares. Highly recommended.
Good but you need to better in the customer services
My experience was very good,and easy!all questions answered and the follow-up on the confirmation was Great! I recommend, SmartFares.
Solo me deja buscar con 4 buscadores a la vez, quería comprar para Bogota, pero viendo los diferentes destinos costa rica fue una gran oferta y fue fácil identificar el precio más bajo u el recomendado, la página tarda algo en cargar pero entiendo que esta haciendo su trabajo
Difícil encontrar botón traductor, yo solo hablo español
При обращение в поддержку попытались развести на ~60 долларов, якобы нужно приобрести какую-то услугу, чтобы продолжить бронирование так как билеты были распроданы, а когда я отказался, то они "жестом доброй воли" разрешили мне не оформлять "услугу" ахахха
Я забронировал билеты Дублин-Варшава- Дублин! Подтверждение брони есть, оплата прошла- НО нет готового рещультата- билетов с моим именем!?!? Это меня заставляет волноваться!
Билеты заказал за 7 недель до вылета!
Quick booking reservations. Easy to access website. Good website
Ok ok ok ok 9k 9k ok ok ok ok ok ok ok ok ik ik ok
I bought a ticket; they sent me confirmation and now I cannot find my booking! Where is my booking!?
I've been cheated with the ticket price.
Once I paid the ticket while processing the booking I was forced to pay additional fee in order to not lose the booking.
Very happy, I'll recommend to everyone and I'll use it again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members