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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Por el momento no he tenido problemas. Y la atención fue rápida.
Gracias
Ok muy facil todo se paga fac tambien, y todo favil facil facil h recontrafacil
I was not able to see the baggage allowances / restrictions prior to paying because the hyperlink to Copa Airlines did not work.
I love your web site and very easy to navigate, can't complain at all.
I didn't have any issues while searching with this site
Very good experience. Have no issue easy website. Cheapest price with good quality
Lograron buscarme opciones inmediatas frente a un cambio de tarifa por parte de la Linea Area y me brindaron la asesoría necesaria.
Me encanta como todo esta tan bein explicado y la atención.
Booking is taking too long process than I used to it
Conforme con el sistema de compra. Pero aun no tengo confirmación de los.boletos comprados
My first time booking with smart fears so far so good no complaints yet
Great service and very reasonable price. But when I called to agent he was not able to give me cheaper price than online prices. I thought if I call I May get more discount. But I booked online and I got the best price. Thank you!
The reservation was confirmed and the tickets were issued quickly, and that's great. I had, however, paid about $80 for 4 checked bags and insurance on those bags, and those checked bags were ultimately not included in the reservation. From your website, it looked like they would be. I reached out to costumer service and I was told that that's up to the airline. The reservation summary suggests that adding those bags would cost 105 per bag, making the cost of the trip significantly higher. I did not expect this charge. Your website should be clearer on the fact that the $19.95 do not actually give you a right to any checked bags.
It was very easy and quick! Lot of options and good prices :)
Quick and easy to complete the process. No issue on my end
Very easy experience and cheap than other online pages
I'm pleased with the process. Kindly issue my complete ticket asap. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members