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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The confirmation arrived in a timely manner once the purchase process was completed
Bad, After the payment I had a hidden charge about a "Seats selections" that I never selected. I had to call, send emails, s lot of stressful situations in order to ask for that refund is 120 usd for a couple of seats. After that, I saw several reviews in Google and seems that it is an usual practice from your side. Is kind of a scam.
Thank you for the quick experience. Was able to book airfare last minute online for a cheap rate.
Excelente precios los mejores, totalmente sastifecha
No recibí información de mi reserva ni los tiket por favor solucionar el inconveniente para poder dar calificación positiva de la página
El valor de los tiquetes no estaba con la TRM del 22 de diciembre del 2022 y generó una falsa espectativa del valor, pues el valor cobrado $6.573.951 y en realidad los tiquetes fueron cobrados por $7.030.000
I had a good time. Simple & quick service, flexible cancel in 24 hours
La experiencia por el momento ha sido buena en cuanto a la recepción, ahora quisiera experimentar al momento de llegar la hora del viaje.
It was told to me that before 24 hours of the time of reservation any cancellation is with no charge. It was told on the page of my booking for an international flight but when I called they weren't responsible for the misinformation! If the cancellation is for domestic flights why they post it on the page of an international flight? I wasn't convinced at all!
Quite easy and they take an extra step to ensure your identity
I found the flight I wanted pretty easily. I did not anticipate my credit card putting a hold on funds thinking it was a scam purchase. Once that was cleared with my credit card company, the transaction was completed. I do appreciate my credit card company looking out for my interest.
Por el momento no he tenido problemas. Y la atención fue rápida.
Gracias
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members