On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excelente me gusta los precios y todo a tiempo
I called to ask for my booking to be reinstated and instead the agent went ahead and choose a flight that was R******* more and to get my refund I need to wait for 4 days which I don't even know if it will happen.
Needed a specific flight time and found this site and airline price was fair and booking was simple and easy given my previous booking experiences
I bought the tickets with carry-on baggage included. I remember seeing it, but your confirmation shows none. And now you're asking me to pay 110 USD for the carry-on? Damn, that's bad...
SmartFares found a great flight at a great price, but after the booking went through and verified it was accurate on airlines own site, I received a call telling me they would have to cancel our flights unless we paid more money. They said the airline would no longer honor that fare. They eventually agreed to take less than they first asked for, which was still well below the airline's price, but it was a very frustrating experience.
Everything went fine so far. This is my first time buying tickets from this website. I will see if everything is okay on the day of my flight.
We had received a few calls, but knowing if they are real calls asking to confirm or third party scams. We confirmed and already paid.
Charging a fee of approximately $100 for canceling a $524 ticket within the 24-hour booking window is unreasonable and unacceptable.
Me gustaria recibir una confirmacion directa de las aerolineas
I booked on the website. A pretty smooth process as these things go. I was kept informed via email along the way and this comforted me as this is my first time using smart fares. Received booking confirmations and was asked to do this review. All that awaits is for me to actually get on my flight as scheduled and all would have been A okay. So far, so good...
Rapida la respuesta, entendible la pagina
I went to check into my flight and it was noticed that I'm supposed to now be leaving five hours early and I was not notified by your company of the change. I have checked emails. I cannot find any emails under smart fares or smart wings.
There was an issue with the credit card, and the person who called me barely spoke English, with an unintelligible accent. Then another person called me, and it was the same situation. After that, I spoke with someone in Spanish who either didn't know how to speak Spanish or knew only very basic, poorly pronounced Spanish. This person was also rude to me, spoke over me when I tried to talk, and then hung up the phone. I canceled the reservation for these reasons
Buscaba lugares baratos para mi viaje a Brasil, pero al final terminó saliendo caro.
Thought i was paying in euros as i was qouted in euros and when i looked at statement i was charged in dollars, so ended up payin an extra 110 euro got on to custmer service which were terrible
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your experience and giving us the chance to assist with your first booking. We’re here to support you through every step and hope your upcoming flight goes smoothly—please don’t hesitate to reach out if you need anything before then!
Regards,
Smartfares