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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I was simply in search of the best fare for a flight and did not find anything lower than Smartfares. It was a easy system to navigate as well.
Website was unresponsive a d lagging multiple times.
A service was requested and a service was provided. The steps happened in a sequence. Information was exchanged. The outcome matched the request.
SmartFares had the best deal. Booking was quick and easy and I received confirmation information right away. They also sent a follow up email to make sure I had everything I needed.
After purchasing my flight tickets, the support team was helpful, responsive, and professional. They assisted me promptly with changes and questions, clearly explaining everything. The entire experience was smooth and stress-free. It's rare to find such reliable and caring customer service after the sale—highly recommended
Que les puedo decir es muy fácil comprar con ustedes el servicio es muy bueno..
Not sure what to expect haven't used this site before. All I did was buy the tickets so can't really give it a honest review yet. Hope all will be good fingers crossed
My experience was horrible! The two customer reps that attended to stressed the heck out of me. They tried stealing from me but God was on my side that I didn't succumb to their exploitation.
Dear Customer,
We’re truly sorry to hear about your experience and sincerely apologize for the stress you felt during your visit. This is absolutely not the standard of service we strive to provide, and we take allegations like this very seriously.
Our goal is always to offer respectful, transparent, and ethical service to every customer. What you described does not reflect our values or our usual customer service practices.
We would appreciate the opportunity to look into this matter further and address your concerns properly. Please reach out to us directly so we can investigate and work toward a resolution. Thank you for bringing this to our attention.
Regards,
Smartfares
The personal data setup and pay process could have been easier. Initially there is no phone number but when I tried to complete the process I got an error message saying that I needed to provide a phone number which, upon returning, now appeared. Also keying payment data was cumbersome
Dear Customer,
Thank you for sharing your honesty about the setup and payment features—I’m sorry that part of the process gave you trouble. We're always seeking ways to make things smoother, and feedback like yours really helps us improve. We’d love the chance to shine during your next experience with us.
Regards,
Smartfares
I had to request for my booking confirmation code seperately instead of receiving it with the confirmation email.
The second confirmation email also took long to come. All of this caused me a lot of anxiety.
Was super easy to book. A little worried about any check in times as i havent received an email since and my flight is tomorrow.
The UI is kinda all over the place, but was pretty easy to actually book
Los precios no coinciden con lo que te muestran en la página.
Compramos vuelos que coincidan con el presupuesto que disponíamos para los aéreos. Cuando nos comunicamos con la esta empresa para confirmar la reserva; nos dicen que teníamos que pagar 600dolares mas por el impuesto (Púa) para el ingreso a Brasil. Este impuesto no se informa en ningun momento en la compra.
Hicimos el reclamo y la verdad que la asistencia de la chica que nos atendió fue excelente. Gracias a ella pudimos terminar la compra. Desconozco si ese impuesto es real o no pero la asistente nos dijo que era obligatorio.Gracias Leticia por tu amabilidad.
Después de dos horas Literalmente en el teléfono; logramos pagar un poco menos.
Todavía no me llegaron los tickets del vuelo pero creo que puede demorar hasta 72hs.
If you are buying from Canada and your search is in CAD (or maybe any other currency but US dollars)you will pay more then advertised price. In our situation we've paid 60US$ each way in total 120US$. It was still cheaper then anything else.In November I booked a flight to London with them, similar situation they called me asking for more money because apparently there was an issue with Portrer (Transat flight). I cancelled and bought directly from Transat without any issues with Porter.
Skyscanner lead me to SmartFares on a trip search, and I ended up booking it there. The booking form was simple and streamlined and took only a couple minutes to complete. Fare was also the lowest I had seen compared to other vendors.
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Please remove the cancelation fee. I did not know it would be $35. I called cust svc soon after I got the itemized statement. Representative said they would cancel immediately. It has not shown up yet.
Not sure about it yet. I want to see how the ticketing system works out before I judge you.
Don't book with those scammers. I booked air ticket added luggage for $75 and at airport airline told me i have to pay for my luggage. Scammers
Dear Customer,
Thank you for your feedback. We’d like to clarify that there are multiple fare types, and depending on the ticket price and selected fare, checked baggage may or may not be included.
After reviewing your reservation, we can confirm that your ticket was booked under a fare that does not include checked baggage. The booking was completed exactly as submitted, and no errors were made from our side.
We always recommend reviewing fare details during booking to understand what is included, as different economy fares have different inclusions.
Regards,
Smartfares
Todo bien aunque algo confuso para poder realizar los check in en
We booked 2 things Nassau to Orlando which went fine.
When I went to book the round trip marsh harbour to nassau nassau to marsh it said clearly unable to confirm and to call for assistance yet I found out my card had been held for the rate advertised but NOT confirmed I was told it could be refunded for 100 or 95 to fully confirm the booking for a different rate than advertised.
I am a bahamian and can get that leg for cheaper directly but was forced to pay $95 OR cancel and lose 100 I do not feel a card should be charged if the fare advertised is unavailable... and then forced to lose $ or upgrade... Thats extortion plain and simple. Only charge the card IF it is available OR gove the option of the new rate not force me to pay the new rate or lose $ for a refund!
I had to try it a few times kept saying not available even though it showed as available on Kayak so praying it goes through
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for giving us a chance and for sharing your initial experience! We’re happy to confirm that your reservation is all set.
If you need any assistance or have questions at any point, please don’t hesitate to contact us—we’re always happy to help.
Regards,
Smartfares