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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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SmartFare has unexpectedly added multiple hidden costs, and I was shocked to be charged about USD 68 more than what was shown on your booking platform. This is completely unacceptable and feels like a clear case of misleading pricing. I request an immediate explanation and resolution.
La pĆ”gina esta un poco lenta pero espero todo valla bien con mi vuelo, siempre e sufrido inconvenientes con las compaƱĆas y aerolĆneas y espero este sea la excepciĆ³n
Very dissapointed with the service. An exsortinate amount to add a bag on. I have never expereinced this in all my time booking flights. Extra bag a third of the cost of the flight for two people. Absoluetly crazy!
I was charged extra because the fare is in USD but I was quoted in Zar so that's what I should have paid. Not happy and will never use this booking platform again.
I purchased my flight and chose the option to select my seats, so I paid extra for those seats, but they were never activated. I called you, and I was told that it could be done within 24 hours, but it wasn't done, and then I called again and was told 48 hours, and that didn't happen either. Later, after 48 hours, I contacted you again, and I was told that I would be refunded the cost. Now I'm waiting for the refund,. š
Excelente me gusta los precios y todo a tiempo
I called to ask for my booking to be reinstated and instead the agent went ahead and choose a flight that was R******* more and to get my refund I need to wait for 4 days which I don't even know if it will happen.
Needed a specific flight time and found this site and airline price was fair and booking was simple and easy given my previous booking experiences
I bought the tickets with carry-on baggage included. I remember seeing it, but your confirmation shows none. And now you're asking me to pay 110 USD for the carry-on? Damn, that's bad...
SmartFares found a great flight at a great price, but after the booking went through and verified it was accurate on airlines own site, I received a call telling me they would have to cancel our flights unless we paid more money. They said the airline would no longer honor that fare. They eventually agreed to take less than they first asked for, which was still well below the airline's price, but it was a very frustrating experience.
Everything went fine so far. This is my first time buying tickets from this website. I will see if everything is okay on the day of my flight.
Dear Customer,
Thank you for sharing your experience and giving us the chance to assist with your first booking. Weāre here to support you through every step and hope your upcoming flight goes smoothlyāplease donāt hesitate to reach out if you need anything before then!
Regards,
Smartfares
We had received a few calls, but knowing if they are real calls asking to confirm or third party scams. We confirmed and already paid.
Charging a fee of approximately $100 for canceling a $524 ticket within the 24-hour booking window is unreasonable and unacceptable.
Me gustaria recibir una confirmacion directa de las aerolineas
I booked on the website. A pretty smooth process as these things go. I was kept informed via email along the way and this comforted me as this is my first time using smart fares. Received booking confirmations and was asked to do this review. All that awaits is for me to actually get on my flight as scheduled and all would have been A okay. So far, so good...
Rapida la respuesta, entendible la pagina
I went to check into my flight and it was noticed that I'm supposed to now be leaving five hours early and I was not notified by your company of the change. I have checked emails. I cannot find any emails under smart fares or smart wings.
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback! Weāre sorry to hear the page was a bit slow, but weāre happy to confirm that your booking has been successfully completed. A confirmation email has already been sent to your registered email address. If you need any further assistance, please donāt hesitate to reach out to us ā weāre always here to help.
Safe travels, and we hope this trip is a smooth and enjoyable one!
Regards,
Smartfares