SmartFaresReviews 8,146

Accurate and cheap. Did not have a problem booking.

Absolutely, booking my flight with you was effortless. The website made it easy to compare fares and select seats, the price was competitive, and I appreciated the clear confirmation and timely updates. Customer support was responsive and helpful when I had a question."

The site loaded a bit slow in guess it was really checking all the deals i could make

FUE MUY FACIL DE COMPRAR MI BOLETO. ESTARIA BUENO TENER UNA APP PARA SEGUIR EL VUELO

Claimed that the fair of the return leg of my booking went up after I booked with SmartFares. Fare never changed with the Airline during that time period, it just didn't.

It was easy to navigate, not too confusing and I was happy with the price.

My experience is good because a lot of other search engines was not working

Over a month since my cancelled flight and getting updates from this team about the status of it is like pulling teeth. They haven't responded to me in two weeks and I think you're hoping that I'll just forget about it. It seems shady. Poor experience, very unsatisfied.

Quick easy and fast, easy to navigate payment and booking

Great experience, and I'll definitely use this site to search for upcoming flights.

This was my first time booking through SmartFares instead of my usual third-party site or directly though the main airline itself, and unfortunately, it turned into a very frustrating and difficult experience. Based on what I went through, I do not plan to use their service again. I made two separate reservations: one for myself and my son to travel together, and another just for me on my return flight. Issue #1 – Flight Change Difficulties
On my first reservation, I noticed that the destinations were switched (I needed PLS KIN, but it was booked as KIN PLS). The airline told me I had to make changes through SmartFares. On live chat, Levi first quoted me over $200 to make the change, even though the airline's website showed a lower fee. When I called SmartFares, a phone agent told me $45, which I agreed to, but then he suddenly raised it to over $300, blaming "distraction with another customer." Thankfully, Levi eventually reduced the fee to just over $100, which was still frustrating but better than the inconsistent quotes I kept getting. Issue #2 – Return Ticket Not Confirmed
For my return flight, SmartFares charged my card right away and sent me a reservation number. However, hours later there was still no confirmation. When I checked with the airline, they had no record of my booking. SmartFares admitted the booking was "not confirmed" and asked me to wait. Without my consent, they put an authorization hold on my card and emailed me to "confirm the amount," but the email said they would also charge an additional balance — even though I had already paid in full. Later, another agent claimed my fare was "no longer available" and that I would need to pay an extra $300–$400, which was unacceptable since it was their mistake. Finally, when I called directly, Oscar was able to step in and confirm my ticket at the original rate. Conclusion:
While I appreciate both Levi and Oscar for their help, the overall experience was stressful, time-consuming, and filled with inconsistent information and pricing. I should not have been quoted three different amounts for the same change, charged without a confirmed booking, or told I had to pay hundreds more because of SmartFares' errors. I cannot recommend SmartFares and strongly suggest booking directly with the airline or a more reliable travel site.

My card was turned down for some reason on the first time of me making a booking, but no feedback from yourselves!, so without any acknowledgment from you I retried 10 minutes later and all went through ok