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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Booked a flight based on quoted figure in SA Rands only to be charged in US Dollars which with exchange rates resulted in an additional cost of R1500. The advisory that this would happen was not clear prior to payment and was only apparent after payment was made. The dollar price should have been apparent before I made payment. I visited a South African website and was under the impression I was paying in rands. The confirmation received initially did not indicate that checked baggage was included - nor the seat allocation for which there was an additional charge. I still dont know whether an aisle seat requested has been allocated.
I haven't taken my flights yet. Can't review the service yet.
J'ai trouvé que c'était accessible et facile pour acheter les billets mais je suis très déçue de voir que ça me coûte plus cher que le prix qui était indiqué en Canadien au départ. Au final, j'ai payé en US. Très déçevant.
It was great, with cheap prices and simple instructions. Will definitely use again!
Website is very slow, had to restart booking a few times. I hope you can look into that.
Encontré vuelo y buen precio, mejor que la competencia y a tiempo
The transactions have disturbed so much. And has panicked me
Online booking was easy via smartfares. There were no technical issues.
I made an error on my payment, and Isaac was very helpful in making sure that I was able to book the flights I needed.
Given me additional experienced and discoveries compare to others.
The booking did not take long and in the process the price remained the same
This was very simple and easy, and will use again. Price was the best of all other companies.
First time used it, didn't know what to expect, not bad at all
Todo bien, seria bueno las notificaciones sean en español para q sea más rápido
Good I like their services it is convenient and also reliable
Very fast and very reasonable price I like this service very good
I had a very disappointing experience with this company. I booked a ticket on 23 August for €526.11, but later an additional amount was charged without clear justification. When I contacted customer service, I only received vague explanations about "currency conversion fees," and no proper resolution was offered. This behavior is unprofessional and unacceptable. I was forced to continue with my reservation because of my commitments, but I will never deal with this company again. I will also be leaving negative reviews on every platform to warn others about my experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced while booking.
We understand how frustrating it can be when the site is slow, especially during an important task like securing a flight. Please know that we’re actively working on improving our website’s speed and overall performance to ensure a smoother experience for all users.
We appreciate you choosing us for our competitive fares, and we hope your next experience with us is much more seamless.
Regards,
Smartfares