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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Buscaba lugares baratos para mi viaje a Brasil, pero al final terminó saliendo caro.
Thought i was paying in euros as i was qouted in euros and when i looked at statement i was charged in dollars, so ended up payin an extra 110 euro got on to custmer service which were terrible
It was ok but a bit confusing and at the payment the page collapsed and I didn't know whether it worked out or not and by now I haven't received a boarding pass
Be careful when you scroll through booking. The site defaults and selects "flexible ticket" option to charge me $245 extra. Even though it is said when you book, 24 hours refund but they refuse to cancel my tickets and refuse to refund the "flexible ticket" charge despite the ticket was booked less than 15 minutes before. After arguing back and forth for an hour, they agreed to cancel my reservation and refund my money. I rather book with other sites for a little bit more expensive but a piece of mind.
Muy buena la experiencia y sobre todo el precio
Cómo mencioné al recibir mail en varios idiomas es muy complicado y el precio pactado no es el precio final
I booked and paid for a ticket quoted to me in south african rands (never a mention of usd) and used a south african credit card but then I got charged in USD. This was never relayed to me only ever rands
Website interface allows to have clear view of everything included in fair is fast and was the best price for same trip offered.
The booking confirmation didn't include thd most important information, the airline booking code. I had to call them twice to get airline confirmation email and to retrieve this code verbally. And the person represent the your agency talk in a roude way and unpleasant when I ask him for the airline booking code. In addition before I clicked on the payment it show cost of $528 CAN but the final change came to $565.54 CAN
Very satisfied, but i need someone to mail me because in received an additional cost related to the seats and etc
Accurate and cheap. Did not have a problem booking.
Great great it much to say
Great great it much to say Great great it much to say
Great great it much to say Great great it much to say
Great great it much to say
I was very satisfied with their service, everything went smoothly and professionally.
When doing online booking with the evidence of a screenshot of the right name and confirmation number. All of a sudden in the next email, wrong spelling of the name in the ticket confirmation. I called in center request for correction. Extra charge $150 US! After discussion, the centre offer discount for charging $99US extra!
Easy to follow process, prompt communication, fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members