• SmartFares

SmartFares

Ratings On Other Platforms

Trustpilot
3.9 / 5
Better Business Bureau
1.4 / 5
Reviews.io
1 / 5
Corporate Values

Overview

SmartFares has a rating of 3.9 stars from 6,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartFares most frequently mention good experience, customer service, and easy process. SmartFares ranks 5th among Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 76.2%
Positive
650
Neutral
64
Negative
139

Instant Feedback

5,434 reviews

107
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How would you rate SmartFares?
Business's Favorite Review

“Robbie provided an Excellent Support”

Sayed M.
3/20/22

While reading all the negative reviews online I was hesitant to use them at first. However, I have received excellent support from Robbie and got 3 business class tickets at the lowest price. I have verified the reservation through the airlines directly, all the sets are confirmed too. Thank you for the great customer service and support.

See full review
Top Positive Review

“Great Experience with SmartFares!”

Omid A.
10/16/24

I just wanted to share my positive experience with your service. I recently needed to change my flight, and your customer support was incredibly kind and helpful. A special thanks to Parker for assisting me with the quick flight change. I really appreciated how efficiently he handled it, and the small extra fee was worth it for a better option with only one transit instead of the two I originally booked.

Reviews (6,641)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (380) booking process (70) seat selection (56) booking experience (45) time booking (30) booking confirmation (51) canadian dollars (15)
Thumbnail of user tanyal338
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

I received multiple phone calls from customer service insisting I agree to change my arriving flight info. They stated "they were unable to confirm the flight for the purchase price" after I had already been charged and received a confirmation email. I later received a secondary phone call asking me to change my departing flight which I refused and they changed my flight anyway. The representative on the phone was insistent and provided me with no alternatives to the situation. Although the dates and times were not changed it was a shady business practice to sell flight tickets for flights they cannot provide. I later received a 3rd phone call asking me to purchase flight insurance after I had declined. I declined 2 more times on the phone with that representative as well. It was incredibly unprofessional.

Reason I chose this business:

I’ve purchased tickets through them before and never had issues with their service or ticket offers but after this I’m advising everyone to avoid purchasing through them.

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user reynac52
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase
• Updated review

I was moments away from boarding my flight when I realized that my boarding ticket has been canceled. Had to pay double Uber fares due to your mistake of not notifying me in time. And try to upcharge me for the same flight. Almost 3 times the amount I originally paid for the first time.

I won't be using these services anymore due to these inconvenience and I advise no one dose.

And ill be doing my best to report this to the BBB

Products used:
None

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Muy mal trato a las personas
June 18th, 2024
Verified purchase
• Previous review

Fue horrible por qué me cancelaron mi vuelo y yo llegando al aeropuerto con mis maletas para que me digan que no estaba en el vuelo eso fue muy male pero boy a ablar al bbb

Reason I chose this business:

Por qué quería ver si era seguro y confiable

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kevaughnb
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

To be honest this is my first time booking a ticket to another country at first I was a bit worried if I'm doing the right things but after I was a bit more calmer, overall it wasn't a bad experience and going forward I know I'll book with you guys again

Reason I chose this business:

I just chooses randomly, when booking the ticket I saw the cheapest one and just clicked on it and that was when it brought me to smart fares

Thumbnail of user zaharat1
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Airline rejected because they wanted me to have a return ticket with them and charged me almost 90% of the ticket price.

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jesusg498
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

I made the purchase of my plane tickets and the next day they told me that those flights are no longer available and they asked me to change my schedules by paying extra

Thumbnail of user mariaa3188
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

After sending our passaports and putting our names as the asked during the reservation, the wanted to charged us extra money to changed our names

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mariar3454
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

The cheapest web I know. I looked for a flight to Japan from Spain and I was atonished because of the difference of prices. Perfect!

Reason I chose this business:

The cheapest

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for the fantastic review! We’re delighted to hear that you found the best prices for your flight to Japan through our mobile site. It’s great to know that we could offer you such significant savings compared to other options. We’re dedicated to providing the best deals, and your feedback reaffirms that we're on the right track.

If you need any further assistance or have more travel plans, we’re here to help. Happy travels!

Regards,
Team Smartfares

Thumbnail of user riteshb10
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Good customer support and helpful, ididnt have to wait for long to get my tickets and happy as a customer

Reason I chose this business:

I got to come to know from a friend, who had already been booking tickets from smart fares in the past

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Smartfares and that our customer support team was able to assist you promptly. It's fantastic to know that our service met your expectations and that a friend’s recommendation helped you choose us.

We appreciate your support and look forward to helping you with your future travel plans! If you have any questions or need assistance, don't hesitate to reach out. Safe travels!

Regards,
Team Smartfares

Thumbnail of user ilyassb3
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

I did give 3 stars because it was just 808 euros after payment it became 900 euros that's why I did give rather than that I like the service

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for your feedback! I’m glad to hear you liked the service, though I’m sorry for the confusion regarding the final amount. The difference you noticed between the 808 Euros and the 900 Euros is due to the currency conversion rate applied by your credit card issuing bank. These rates can fluctuate and may include additional fees that are outside of our control.

Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is specified in USD.

We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.

If you have any further questions or concerns, please don't hesitate to reach out to us at customerservice@smartfares.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Regards,
Team Smartfares

Thumbnail of user lyndac353
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

Polite customer service workers trying to help.
However my complaint is as above.
I ended up paying $70+ Canadian Dollars more than expected as I didn't realize that payment would be in foreign currency. I thought I had a good deal but ended up paying more for the fare than I would have if I had bought the ticket from the airline directly.

Reason I chose this business:

The fare appeared to be the lowest available.

Thumbnail of user lashondah29
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

Cancelled my booking on a flight they changed automatically been waiting on a refund for almost a week when they told me 24-48 hours

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

We're truly sorry to hear about your experience and any inconvenience it may have caused. Your feedback is invaluable to us, and we take it very seriously.

Upon investigating, we see that the transactions were promptly voided as per your request to cancel the reservation. It is important to note that when a transaction is voided, the original authorization should typically be removed from your statement within 24-48 hours. However, some banks may experience delays in recognizing void requests, leading to a temporary persistence of the charges on your statement.

If you continue to observe these charges beyond the aforementioned timeframe, we recommend reaching out to your bank. They should be able to locate the void request in their system and promptly update your statement. If you have any further concerns or need assistance, please don't hesitate to contact us directly at customerservice@smartfares.com.

Regards,
Team Smartfares

Thumbnail of user davids12634
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

It doesn't allow me to select my seat - which I paid extra for, and Malindro Air doesn't have any details of my booking.

Thumbnail of user evay45
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

One of the worst experiences I've encountered purchasing airfare. 2 mins in I realized I missed a portion of a name on one ticket and immediately called to make a quick change. Not only did I wait 15 mins but agent on the phone was misleading and proceed to be rude. For adding a portion of the name on an airfare I was coxed into paying over $300 and constantly being fed misleading information. The site should have a information confirmation page before final payment but does not...Leads me to think this is how you charger slightly cheaper airfare just to scam on slight errors of customers. Needless to say I will NEVER use Smartfares to purchase airfare again.

Reason I chose this business:

Kayak led me here...And now I learnt my lesson to not trust it. Misleading and a scam.

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for taking the time to share your experience with us. We deeply regret hearing about the difficulties you encountered while trying to correct a mistake in your booking.

We strive to provide clear and helpful support, and it is disappointing to learn that we fell short in your case. Our aim is always to assist our customers promptly and professionally, and we sincerely apologize for the wait time and any perceived rudeness from our agent. Your feedback about the need for an information confirmation page is valuable, and we will review our process to see how we can improve and prevent similar issues in the future.

Regarding the fee for the name correction, we understand how frustrating this must have been for you. Airline policies often dictate fees for changes after a booking is confirmed, and we try to communicate these policies as clearly as possible. However, it seems we did not meet your expectations, and for that, we are truly sorry.
We would appreciate the opportunity to make this right. Please contact us directly at customerservice@smartfares.com, and we will do our best to address your concerns and find a satisfactory resolution.

Thank you again for your feedback. We hope you might reconsider and give us another chance to serve you better in the future.

Regards,
Team Smartfares

Thumbnail of user anastasiar77
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

Wasn't hard to book booking was very easy and the customer service line was very active and attentive

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for your review! I’m glad to hear that you found a flight through Google and that your booking experience was smooth. It’s great to know that our customer service team was active and attentive in assisting you.

If you have any more questions or need further assistance in the future, don’t hesitate to reach out. Safe travels!

Regards,
Team Smartfares

Thumbnail of user owent96
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Would select a trip only to find out it was not available after choosing not to buy expensive options. Finally booked a trip and the dates had changed. Was told I had not purchased the right kind of ticket to be changed and paid more than 2,000 euros to correct the 4 tickets. All of this happened within an hour.

Should have paid attention to the online reviews, this is a corrupt company.

Reason I chose this business:

Kayak sent me there

* SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. We aim to provide a seamless and transparent booking process for all our customers, and it is disheartening to hear that this was not your experience.

We understand your frustration regarding the availability of trips and the ticket change issue. It sounds like there was a miscommunication about the ticket options and their associated terms, which we take very seriously. We would like to investigate this matter further and ensure that such situations are prevented in the future.
Please contact our customer service team directly at customerservice@smartfares.com with your booking details. We are committed to resolving this issue and restoring your faith in our services.

Your feedback is invaluable to us as it helps us improve and serve our customers better. We hope to have the opportunity to make this right for you.

Regards,
Team Smartfares

Thumbnail of user soledadh5
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I made my reservation with you, they charged my card, they did not refund my money and they canceled my trip itinerary.

Reason I chose this business:

I don't know
It's the first time I've done it and I won't do it again.

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

We’re truly sorry to hear about your experience and understand your frustration. We want to clarify that airlines set airfares, and unfortunately, we don’t have control over their pricing or availability.

When we attempted to confirm your booking, the fare you initially saw was no longer available. We tried to secure your reservation but couldn’t honor the original fare as the airline's terms changed. As a result, we had no choice but to cancel the transaction. We would also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, leading to a delay in updating your statement.

We’re genuinely sorry for any inconvenience this may have caused. If there’s anything else we can do to assist you or if you have further questions, feel free to reach out.

Thank you for your understanding.

Regards,
Team Smartfares

Thumbnail of user jeanh1074
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

No information about baggage we allowed to have. But easy to use as an app and good prices

Reason I chose this business:

Deals, itineraries were good

Thumbnail of user lindsayl255
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase
• Updated review

Good experience overall, but had to call the airline to reserve seats. This could not be done online like other airline purchases.

The initial fare increased after initial purchase.

All inquiries were answered quickly via email.

Reason I chose this business:

Lowest advertised price.

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience and our prompt email responses.

We apologize for the inconvenience you experienced while reserving seats and for any frustration caused by the fare increase after your initial purchase. We are constantly working to improve our online services and ensure a seamless experience for our customers. Your feedback is invaluable in helping us identify areas for improvement.

If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.

Regards,
Team Smartfares

Good experience
June 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Cheap fares

Thumbnail of user nanak67
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

We recently booked a ticket through Smartfares. Smartfares quickly and efficiently resolved an issue with the booking confirmation, and I am very pleased with the service they provided.

Products used:
Airfares

Thumbnail of user dustinm443
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

Booking was kinda easy. Worked for what I needed. Might use if more trips are needed

Thumbnail of user giselas35
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

It was prompt and courteous. Easy to book a flight and get confirmation shortly there after.

Reason I chose this business:

Great Price and it automatically popped up.

Thumbnail of user aaronc1116
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

Nice and easy not confusing at all. I will recommend it to anybody, garante you will be satisfied

Reason I chose this business:

A friend recommended

Thumbnail of user lindat2541
Linda T. – SmartFares Rep

Dear Customer,

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful and easy experience with us. It's always great to know that our efforts to keep things simple are appreciated. We really appreciate your recommendation and look forward to serving you again soon!

Regards,
Team Smartfares

Thumbnail of user lawrenceq168
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Good to access and clear language. When the cost feature was also included in Cdn funds with no surprises.

Reason I chose this business:

I was drawn to the fare pricing

Thumbnail of user gulnozak
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

They responded to my return letter immediately, and immediately responded and helped. Thank you very much.Good Job 👍

Reason I chose this business:

Cheap flights😊

Thumbnail of user alia1414
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

This is my first time booking with Smart-fares, I have found a very smooth and straightforward process. My flight will be tomorrow and hope I will get everything in Ordnung.

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Company Representative

Thumbnail of user dougm640
Doug M.
Typically responds within 8 days

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