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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Confirmed reservation from smartfares but given airlines booking reference doesn't check with airlines itself, that made me fearful of missing my flight over some technicality or issue.
So many issues… first I called in advance to ensure there was baggage allowance as was shown on website during purchase, but then when I called to double check I was told I had no such allowance, I will fly tomorrow and am still not sure! Secondly I was shown fare in GBP on purchase, but it appeared as USD in my bank account, having to pay 10£ extra fees (5%)… the call centre ops are not helpful, a dreadful experience!
I found the booking on a South African site. When I wanted to pay it opened up another site which I did not realise was international (USA). I did the payment but the option to pay internationally was not activated on my card so the payment was declined. There was no option to resubmit the payment, only (after much searching) the option to call a number in the USA immediately. I do not have access to make an international call so I sent a 'live' message on the '24 hour access' message portal which no one has responded to as yet. Eventually, taking into account the time difference, I asked my sister to call on my behalf as the ticket is for her. She got through and was told she had to pay extra for the ticket for luggage allowance even though it clearly stated one hand luggage and one suitcase was part of the price. The person she spoke to said they would not charge her extra, yet when the card payment finally went through they had charged an extra R651.18. Quite a frustrating experience. So far everything else has run smoothly, prompt email notifications included.
I accidentally booked my flight for the wrong dates without trip insurance, but when I called Bryan helped me reschedule right away for a minimal fee that was well worth it.
Easy to book my ticket. I have to travel after l will have a full experience with my ticket. I can't give my experience now because l have used my ticket yet so this doesn't really make sense. I don't understand this. I gave a 4 star because ticket is quite over the board expensive
The purchasing process is all I have experienced and that was a breeze. Rating it three stars because I have not had the completion of my trip to be able to give a full review.
Dear Customer,
Thank you for sharing your experience. We're glad the ticket purchase was easy and appreciate your honest rating; wishing you a smooth and enjoyable trip, and we look forward to your final feedback once you've completed your travels.
Regards,
Smartfares
The purchase of tickets was pretty simple.
It was good but you guys have the selections automatically set to yes once u purchase the ticket, so you get people to spend more money with most realizing it.
Booking was easy and about 53 dollars cheaper than any other booking option including directly with the airline. It would be nice however if there was an option to add your TSA precheck number when booking so you didn't have to go in and add it after the fact in the airline's app.
Quick and easy. It would be nice to be able to enter my TSA precheck number and purchase my bags though when I am buying my tickets.
Práctico y agil muy buena la página para reservar y buscar vuelos
Smartfares listed the best flight option in terms of price on Kayak. Throughout the entire booking process, the same price was listed. After completing the payment details and pushing the purchase button, I looked at my credit card account and noticed that they charged 7% more than the price shown on Kayak, and their own website. I didn't select anything to increase the price.
Vous annulez mon vol alors que c'est un vol important et vous me dites que vous allez enlever 110 dollars us dans la somme dépensé pour l'achat du billet ce qui est inadmissible. Je vais porter plainte chez qui de droit
The booking process was quick and easy, with clear information and instant confirmation. Everything went smoothly, and I'm very satisfied with the service.
Using SmartFares was perfect to find a flight when my original one was canceled. I had to be careful, because I chose an add-on option when I meant not to include the add-on, but the staff at SmartFares helped with that situation. Happy with this option!
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SmartFares exceeded my expectations with their intuitive platform and excellent customer service. The booking process was incredibly smooth and straightforward, making it easy to find and purchase flights at competitive prices. Their website is user-friendly and responsive, allowing me to compare options effortlessly. I appreciate the transparent pricing with no hidden fees. The confirmation was instant, and I received all necessary details promptly. Highly recommended for anyone looking for reliable flight bookings!
Smooth and easy was worried though when my ticket confirmation came late but figured the timezone difference could be the reason
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Customer,
Thank you for your feedback, and we’re sorry for the frustration you experienced during the booking process.
We’d like to clarify that from our end, the billing reflects the same fare you originally booked, which included checked baggage. No additional amount was added by us beyond the confirmed fare. Please note that any difference you may see in the final amount is typically due to currency conversion or foreign transaction fees applied by your bank, which are outside of our control.
We’re glad to hear that your booking is confirmed and that you received timely email notifications. If you’d like us to review the charges further, our customer support team is available 24/7 and happy to assist.
Thank you for choosing us for our competitive pricing.
Regards,
Smartfares